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Replacement Rumor?


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72 replies to this topic

#51 OFFLINE   lenny

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Posted 01 July 2008 - 08:17 AM

I just got off the phone with dish and since I own my 921 I get to keep the 921 to use as an sd dual tuner receiver but they are sending me a leased 622 for free. Also, the additional receiver fee for HD receivers is going up by $2 so I'm going to be paying $7 for this receiver instead of $5. As you may know your primary HD receiver has no additional receiver charge but all your extra HD receivers are now $7 a month instead of $5 like your SD receivers.

Because of my package I won't need to pay a *lease* fee so after this is done I get to use a 622 receiver free of charge but will need to pay $2 extra a month because of the higher additional receiver charge but I feel it's worth it since the 921 is a pain in the butt sometimes and my current 622 works fantastic. So I don't mind having 2 622's.

BTW, I did not have to extend any commitments to dish to get this new 622 which was important to me since Verizon FIOS will be coming soon to my area and that service interests me.

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#52 OFFLINE   sluggo

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Posted 15 July 2008 - 02:42 PM

Been waiting years for the free upgrade from my 921 to a 622. Strange thing is, they also want to upgrade my 721 to a 522. Is that also because of MPEG2 obsolescence ?


not positive about the "MPEG2 obsolescence", but i just replaced my 721 fora 522 over the weekend. No DVR fee, no phone line fee. Both are waived. Yes it is a leased receiver, but then again, if it fails at least it has a years warranty which the 721 does not due to the age of the box.

#53 OFFLINE   worldtrvlr

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Posted 19 July 2008 - 06:06 PM

Before you do the "free" upgrade from a DVR 942 to a VIP622 or VIP722, be aware that it's not actually "free". If you own your 942, you will now be charged the $7.00 lease fee for the new receiver. Following is my experience so far with this situation:

I was the owner of a DVR 942. I received a post card from Dish telling me I needed to call 1-888-383-3727 to do a FREE* HD receiver upgrade, due to changes to the HD programming, and that if I did not participate, I would lose my HD programming. No where on the card did it say I would be charged a lease fee for the new DVR.

I called the number and spoke with a representative who assured me I would not be charged the lease fee, since my 942 was an owned, and not leased, receiver. She also said I would get a VIP622 and a new dish to pick up the new channels, and assured me I could keep my 942 to use as a standard DVR.

Well, today the installer came and installed all of the equipment and I actually got a VIP722 rather then the 622. Before he left, I asked him where my DVR 942 was. He said it was in his truck. I told him I was supposed to be able to keep it, but he showed me his work order which stated that he is to take it with him and that I would need to contact Dish to discuss that with them. He also stated that it would stop working altogether once the change is made to the programming. I figured since I was getting a much better receiver and no lease fee, and if it won't work later, I'd let him keep it.

Well, I called Dish to change my HD package and was told my bill was going up by $7 per motnh. The change was due to the lease fee on the new receiver. Fortunately, I had the name and rep ID of the representative who signed me up for the upgrade, and stated that I was told there would be no lease fee since I had an owned receiver. He called another department and apparently got approval to credit the charge for a year.

After reading some of these posts, it looks like others have also been told they can continue to use their old equipment as a standard DVR as well, so I called tech support about my 942. The first time, I was disconnected while the rep read through my notes. I called back and got a very nice person who was willing to double check on whether the 942 can continue to be used as a standard DVR. After verifying the information, he came back and said that in fact I can use it at a standard defenition DVR. I asked him how to get my owned 942 back, since the installer insisted on taking it with him. The rep called the "hub" department, who was supposed to call the installer so I could get my dish back. Three hours later, I still haven't heard anything back from the installer. I called dish back and got another rep who said that my 942 wouldn't function, but agreed that I should be able to keep it since I own it. She checked and as it turns out, it WILL still receive standard def channels. She called the Hub department and was told that an e-mail was sent and it takes up to 3 days to find the receiver in the warehouse.

Finally, I decided to check caller ID, remembering that the installer called me to tell me he would be late. I told him that I verified with Dish that I can keep the 942 receiver and it WILL receive standard def channels. He said he would bring it back to me, and hung up on me. Somehow, I'm sure he won't return it an I'll end up having to escalate further with Dish to get my receiver back.

Let this be a warning.....DO NOT give the installer your old DVR if you own it, cause you'll only get $10 from Dish for it, and be prepared for the new lease fee on the "free" upgrade.

#54 OFFLINE   DNSFSS

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Posted 29 July 2008 - 02:25 PM

I never take a receiver if it's owned - much less paperwork for me! And let this be a lesson to installers, NEVER call a customer from your phone, always let your dispatch do it! :P *jk*
Please note that none of my opinions here are necessarily the opinion of my employer (DISH Network) or of Echostar Holdings Corporation (EHC). For these opinions, please visit DishNetwork.com or Echostar.com.

#55 OFFLINE   JPC

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Posted 14 August 2008 - 12:05 PM

Let me see if I have this figured out...

As a 921 owner, I get to keep what I own and am being offered a new leased 622/722 for $7 per month. The new receiver is not an option if I would like to continue to watch HD programming.

Am I missing something or is this really not a promotion at all?
Dish DVR 921

other equipment:
(2) 311, (1) 510
NEC HT510 [YPbPr]
SB-5470 4x2 HDTV switcher
Super Dish
Channel Master CM3010 StealthTenna

#56 OFFLINE   puckwithahalo

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Posted 14 August 2008 - 03:16 PM

Before you do the "free" upgrade from a DVR 942 to a VIP622 or VIP722, be aware that it's not actually "free". If you own your 942, you will now be charged the $7.00 lease fee for the new receiver. Following is my experience so far with this situation:


Just to clarify, yes, the receiver will be leased. if it is the only receiver or the primary receiver on the account, there will be no lease fee. if the 921 or 942 was a non-primary receiver on the account, then you will see a $5.00 additional outlet charge or lease fee (depending on if you owned or rented the old receiver) drop off the account, and a $7.00 lease fee added to the account. So, at most you will see a $2.00 increase in your monthly charges for the new receiver. If you own the old receiver, you are not required to return it, but may for a $10.00 credit. After all the MPEG-2 HD is taken down, they will still work, just will not receive HD programming.

#57 OFFLINE   golazo

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Posted 17 August 2008 - 06:56 AM

Just to clarify, yes, the receiver will be leased. if it is the only receiver or the primary receiver on the account, there will be no lease fee. if the 921 or 942 was a non-primary receiver on the account, then you will see a $5.00 additional outlet charge or lease fee (depending on if you owned or rented the old receiver) drop off the account, and a $7.00 lease fee added to the account. So, at most you will see a $2.00 increase in your monthly charges for the new receiver. If you own the old receiver, you are not required to return it, but may for a $10.00 credit. After all the MPEG-2 HD is taken down, they will still work, just will not receive HD programming.


It seems the Dish website isn't explicitly clear whether the add'l outlet receiver
($5) fee applies to leased receivers also?

Since I own all my 811 boxes, I never went through the "free" upgrades in the
past. Is it really "free" when you are paying the $7 lease fee on each non-primary receiver ?

It's like the car dealer is offering you a free upgrade on your car, and you still
pay $800 leasing the new bmw ...

So do all you leasing people pay $7 + $5 = $12 for each non-primary receiver / month ?

Thanks.

#58 OFFLINE   lenny

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Posted 17 August 2008 - 07:40 AM

It seems the Dish website isn't explicitly clear whether the add'l outlet receiver
($5) fee applies to leased receivers also?

Since I own all my 811 boxes, I never went through the "free" upgrades in the
past. Is it really "free" when you are paying the $7 lease fee on each non-primary receiver ?

It's like the car dealer is offering you a free upgrade on your car, and you still
pay $800 leasing the new bmw ...

So do all you leasing people pay $7 + $5 = $12 for each non-primary receiver / month ?

Thanks.


No you just pay $7 which is comprised of $5 for the normal additional receiver fee plus $2 for it's HD capability.
Although on the bill the line item just says $7 for a "Leased Receiver Fee". So effectively I only pay $2 more when I moved from my 921 to the new 722.

#59 OFFLINE   scaesare

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Posted 26 August 2008 - 09:48 AM

So is Dish replacing leased 942's with MPEG4 capable boxes?

I got a call a month back scheduling to do that for me free of charge (but probably a new lease commitment).

They then had to cancel the appointment and I've not heard back. I'm going to call them soon, but thought I'd find out what's been happening with people...

#60 OFFLINE   Jason Kragt

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Posted 26 August 2008 - 10:58 AM

I have an active 942 but never received a call.

#61 OFFLINE   BattleZone

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Posted 15 September 2008 - 07:52 PM

Dish is replacing 921s and 942s with ViP622s, and 811s with ViP211s. The upgrade is free, the new receiver will be leased, there is no commitment, but for many, a tech visit is required to add support for 129 or 61.5 to your system so it will be capable of receiving HD programming.

#62 OFFLINE   JPC

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Posted 16 September 2008 - 07:01 AM

My 921 was replaced with a leased 722. My Super Dish was replaced with two Dish 500: one for 110, 119 and one for 61.5. Two DP34 were replaced with one DP44.

No charge for anything and no contract renewal or "dishin-it-up" required. 722 so far, is excellent. There's occasional pixellation, (mostly on TWC) but overall the picture and signal quality is very good.

#63 OFFLINE   rjs

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Posted 26 September 2008 - 08:12 AM

This is what a rep told me this morning online in response to my question about replacement of my owned 811 & dishplayer 7100:

Please wait while we find a representative to assist you...
You have been connected to (03) Grace W.
(03) Grace W: Thank you for choosing Dish Network the leader in DVR and HD. I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
Randy : ok.
(03) Grace W: Thank you.
(03) Grace W: Thank you for your patience.
(03) Grace W: If you do not want to lease the receiver than the only option is you can purchase the HD receiver.
Currently experiencing network delays, one moment please....
Network connection re-established.
Randy : Do you mean I will have to buy a new one to receive programming?
(03) Grace W: Yes.
(03) Grace W: You can get the programming with the receivers that you have on your account.
(03) Grace W: To get the HD programming you have to add new HD receiver.
Randy : I read where they are to be discontinued.
Randy : the 811&7100
(03) Grace W: I am sorry, I did not understand.
(03) Grace W: You can restart the services with the receivers that you have on your account.
(03) Grace W: Do you have the equipment?
Randy : because of the switch over to new encoding.
Randy : my old equipment will be obsolete?
Randy : Thanks for your help
(03) Grace W: Is there another issue that I may assist you with?
(03) Grace W: You're very welcome.
Your session has ended. You may now close this window.

#64 OFFLINE   puckwithahalo

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Posted 26 September 2008 - 10:42 AM

This is what a rep told me this morning online in response to my question about replacement of my owned 811 & dishplayer 7100:


See this thread

http://www.dbstalk.c...ad.php?t=140515

#65 OFFLINE   rjs

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Posted 26 September 2008 - 10:55 AM

See this thread

http://www.dbstalk.c...ad.php?t=140515


yep I saw it. Guess I'll call dish and hope to get a different responce.

#66 OFFLINE   722921

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Posted 01 October 2008 - 12:31 PM

Given the quick obsolecence of electronic equipment, why own? Either way, they charge a lease fee or an access fee for owned equipment.
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#67 OFFLINE   rjs

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Posted 01 October 2008 - 01:00 PM

I just like the idea of ownership even if some say its just an illusion, it's better than rent (never own)!

#68 OFFLINE   tthomps

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Posted 22 October 2008 - 10:54 AM

After almost daily phone messages from Dish, I upgraded my 921 to 722. The 722 was brought in place of a 622 and the dish was upgraded to 1000.2 I had installed the 921 four years ago, upgrading the LNBs, repositioning the dish in the yard (on a cemented metal pole and off of the wooded one), and using quad-shielded RG6 wiring. A DP34 switch output two lines to the 921 and one line to a 301. The 921 worked almost flawlessly for us. About once a month, it started to slow down, and one of us would do a front panel warm boot. Dish gave me $10 for it. Alternatively, I could have taken it to our county recycling center that would have wanted $15 to haul it away.

The 722 is an improvement, but we do not have a HDTV to take full advantage of the upgrade. The menu is much faster, and I seem to have less pixelization on my OTA channels (my favorite OTA local channel is broadcasting its digital in the VHS range at the tower 65 miles away). We do not use PIP, so I piped the TV2 output to a SDTV LCD in another room. So, we gained a 2nd TV when we are not using tuner 2 to record. I made no change to my Dish package, so our bill stays the same. And supposedly, I will not be charge the $7 lease fee for the 722. I will see on the next bill.
Todd
VIP722
DP301

#69 OFFLINE   doxieland

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Posted 31 October 2008 - 05:36 PM

Hi -
I am feeling lonely here. Does anyone still have the 921? the 622 replacement is in place; dish left our 921 active as a standard def dual tuner (and it's still just as evil-behaving as it had been, maybe more so, even though it's moved to a "casual" use bedroom)

did anyone else try keeping the 921 active? anyone know how long before it becomes totally non-functional so I can plan for the eventual replacement for it.

We turned off a 301 to keep the 921 so we'd have dvr technology; however without constant checking and rebooting, it won't record the timers now.

What will a dual tuner standard def replacement option be and how expensive? And how long do I have before I need to make that change?

thanks for any info/help!

doxieland

#70 OFFLINE   Grandude

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Posted 01 November 2008 - 10:47 AM

I got rid of my 921 many moons ago but kept the 721 active. Just checked today and it will only get Nasa and Congratulations you have a Dish 500. Guess I better call and have it removed from my active receivers list at Dish. I wonder if they will do it automatically since they now have disabled it.

I had planned to keep it going for OTA but it doesn't work for that now either.

Have you tried your 921 today?

Brian...reporting from the left coast
 2 Hoppers,1 Joey, 1 VIP211K active receivers
 I still believe in magic
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#71 OFFLINE   doxieland

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Posted 01 November 2008 - 11:43 AM

I got rid of my 921 many moons ago but kept the 721 active. Just checked today and it will only get Nasa and Congratulations you have a Dish 500. Guess I better call and have it removed from my active receivers list at Dish. I wonder if they will do it automatically since they now have disabled it.

I had planned to keep it going for OTA but it doesn't work for that now either.

Have you tried your 921 today?


Yes, as of nov 1 08, 1:30pm edt - 921 still struggling along. wouldn't it be nice if "they" could provide information regarding the demise timeline - and what's happening - instead of the vague someday.....

we are/were also hoping to use the OTA on 921 after "the end" but guess that won't be an option either.

thanks for your info,
doxieland

#72 OFFLINE   puckwithahalo

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Posted 01 November 2008 - 01:57 PM

Yes, as of nov 1 08, 1:30pm edt - 921 still struggling along. wouldn't it be nice if "they" could provide information regarding the demise timeline - and what's happening - instead of the vague someday.....


I'm fairly sure it depends upon how long the smart card upgrades end up taking as well as trying to get all the old receivers replaced.
The postings on this site are my own and don't represent Dish's positions, strategies, or opinions.

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#73 OFFLINE   zubee

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Posted 08 November 2008 - 03:29 PM

On the bill the line item just says $7 for a "Leased Receiver Fee". So effectively I only pay $2 more when I moved from my 921 to the new 722.




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