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Help Please With 622
Posted 11 June 2008 - 05:36 PM
Satellite input 1 shows:
1 2 3
110 119 X
OK OK OK
Dual Dual Dual
Satellite input 2 shows the exact same information. This is the Installation summary after running a check switch. I have ran this check switch 4 times and I get these same results everytime. have 2 dishes; one pointed at 110-119 orbit and the other at 129 orbit. I do have a DP 34 SWITCH. My other receiver was working fine except for a bad output. Why is this receiver not seeing satellite 129? HELP!!!
Dish wants me to send back the receiver that was worrking with one output and keep this one thats not seeing satellite 129 until a Technician can come be JUNE 26TH! IS THAT NOT CRAZY? I hope I can get this resolved with you guys technical knowledge. Thanks in advance.
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Posted 11 June 2008 - 08:13 PM
Posted 11 June 2008 - 08:45 PM
Its working now; thats what counts.
Posted 11 June 2008 - 08:59 PM
Posted 11 June 2008 - 09:29 PM
I actually had to cancel my appointment for June 26 before the Dish Tech. would activate my Receiver. After activation and all my updates, I went back to the check switch page and input 3 showed 129 like it should.
I look back on this and cannot believe that these Techs. as they call themselves could not solve this issue. I was lucky tonight.
I am patting my own self on the back.
I came very close tonight to telling Dish to take this subscription and stick it where the sun does not shine.
It was a very piss poor Customer Service performance; the worse I have had with Dish in my 8 years of being a devout customer.
Also, 15 days before a service technician could come? Hogwash!