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OTA Channel Guide Issue Thread


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635 replies to this topic

#241 OFFLINE   aa9vi

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Posted 24 September 2009 - 12:17 PM

Same issue here even though the quoted post was two months ago.
Call Sign: WCIU
Location: Chicago, IL.
Channel: 26-1
Issue: Channel is missing from HR2x guide. Instead the guide wrongly lists this channel as 48-1 which is just a duplicate of 26-3.



same issue observed on H20-100 and HR20-100. Channel scan on H20 will not bring back WCIU 26.1 into the guide.

Yes, this problem is MORE than 2 months old!

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#242 OFFLINE   yyygac2

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Posted 24 September 2009 - 07:34 PM

same issue observed on H20-100 and HR20-100. Channel scan on H20 will not bring back WCIU 26.1 into the guide.

Yes, this problem is MORE than 2 months old!


FWIW, I opened a call with D* on 9/19 regarding this problem with WCIU 26.1 in the APG and now have my case escalated to the Customer Advocacy Team (Ellen's group) where I am working this issue with Steve. Steve has stated that he will pass the issue on to engineering and I am staying in contact with him until I get confirmation that this issue is acknowledged and will be addressed.

I had no luck using the procedure posted here by tzphotos, but I did find success in restoring 26.1 back in my guide by doing a "virtual move" to a new zip code - from 60641 to 60645 (did need to do a receiver reset from the menu after resetting the antenna setup but prior to initializing the new zip code for the APG to correct itself). No joy if I tried to redo the antenna setup using my true zip code. For now, I'm staying with the bogus 60645 to keep the APG correct.

As I was running a CE version of the HR software, I have posted this issue in the CE Issues thread and sent diagnostic reports to D* both when the guide is working and when it is hosed. My post can be found here (you might need to be a participant in the CE program to view it). I reverted back to the current NR version on my receiver and will do some further testing tonight and be providing Steve additional feedback for engineering tomorrow.

I have a HR21-200/AM21 but will pass along to Steve when I phone him the fact that this issue also impacts the other equipment I've seen mentioned in this thread (HR20-100, HR20-700, H20-100).

#243 OFFLINE   ekgermann

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Posted 25 September 2009 - 12:43 PM

For archive purposes and to share a success story with others, the following process did work and now WLIO's 4 stations they broadcast on 8.1, 8.2, 35.1 and 35.2 in Lima OH now show up properly in the DirecTV OTA guide.

Keys to making it work seem to be:

1. send it to feedback@zap2it.com
2. Subject as Lineup Discrepancy
3. As much detail and contact at the station as you can give them

Start to finish was less than a week (I noticed them in the guide in 5 days and 2 of those were a weekend).

Eric

------------------



Dear Zap2it user,

Thank you for the updated information in your email below. We have
forwarded your email to our database team who will work to resolve this
issue in a timely manner.

Thank you for being a user of Zap2it TV Listings -- we will continue to
work hard to provide the most up to date listings for you.

Best Regards,

The Zap2it Team

-----Original Message-----
Sent: Friday, September 18, 2009 5:36 PM
To: TMS-LA Feedback
Subject: Lineup Discrepancy

Lineup Discrepancy

# Cable System Name (please copy exactly from our list of providers)

Local Broadcast - Local Broadcast (45891)

# Specific Description of Problem (channels missing or incorrect,
program
data incorrect, date/time of specific occurrence, etc.)

Your over the air grid (OTA) _AND_ the associated OTA guide feed to
DirecTV for their OTA tuners added to their set top boxes.

Zip code 45891 shows incorrect listings for converted WLIO and WOHL in
Lima Ohio.

You list 8.1,8.2 and 8.3, 18, 25 and 38.

After mergers, acquisitions and upgrades to DTV it is now:

8.1 WLIO-DT (NBC)
8.2 WLIO-DT2 (Fox) (formerly 25 analog WOHL)
35.1 WOHL-DT (ABC) (formerly 18 analog WLQP)
35.2 WOHL-DT2 (CBS) (formerly 38 analog WLMO)


Not sure if 8.3 is on air anymore. Check with station.

Can't tune these on their addon tuner because it depends on the guide
data, which I understand Tribune Media Services feeds to DirecTV and is
the source for Zap2It also. No guide data, no tuning even for OTA.

# Provider Phone Number

(419)228-8835

Fred Vobbe is Chief Engineer

# Provider Service (cable, satellite)

Over the Air

# Apartment or Hotel Complex Name (if applicable)
# City

Provider is located in Lima, OH. Channel guide on zap2it.com and
DirecTV
Over the Air tuner guide data is searched for Van Wert, OH (45891) for
which Lima is a secondary market on Directv OTA.

# State or Province (and country if outside of the United States)

Ohio

# Zip or Postal Code

45801 (provider)
45891 (searching for "locals" for this zip code)

#244 OFFLINE   mishababy

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Posted 28 September 2009 - 05:15 PM

Ok I dont know much about this directv thing, I just go to channel and watch tv. but what is the OTA channels? what do I need to get them on my directv??? im soooooooo lost. :(

#245 OFFLINE   bamaweather

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Posted 28 September 2009 - 07:32 PM

Ok I dont know much about this directv thing, I just go to channel and watch tv. but what is the OTA channels? what do I need to get them on my directv??? im soooooooo lost. :(


What kind of DirecTV receiver do you have?

#246 OFFLINE   mishababy

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Posted 28 September 2009 - 07:41 PM

What kind of DirecTV receiver do you have?


d11 300

#247 OFFLINE   mcrutland

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Posted 28 September 2009 - 07:50 PM

Location: Tupelo, MS
Call Sign: WMAE
Channel: 12-3 "PBS Create"
Issue: Missing from DVR Guide.

#248 ONLINE   bobnielsen

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Posted 28 September 2009 - 09:38 PM

d11 300


The D11 does not support OTA. The H20 and HR20 (as well as some older HD receivers) support it natively and the HR21/22/23 support it with the AM21 external tuner. There has been some talk about using it with the H21/23 but I don't know if that has happened yet.

#249 OFFLINE   mabellboi

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Posted 29 September 2009 - 04:35 AM

Location: Buffalo, NY
Call Sign: WIVB
Channel: 4-1 "CBS affiliate"
Issue: Missing from DVR Guide.

#250 OFFLINE   BuffaloDenny

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Posted 01 October 2009 - 08:11 AM

So it appears others are having the same issue I've noticed when trying to watch anything in HD on WCIU - channel 26 in the guide from satellite. The sat transmission isn't HD, but the old OTA WCIU on 26-1 did. Now the mapping points to OTA 48-1, and the guide info lists the same content as 26 as well, but in reality 48-1 isn't showing the main channel 26 content, but rather subchannel 26-3. No WCIU HD for us!

Anything that can be done to rectify this? Does anyone who needs to know about this issue working on anything?
HR20-100S/Seagate
H20-100
Panasonic TH-58PZ800U Plasma
Pioneer Elite AVR SC-05
Toshiba HD-A1 HD DVD
Sony PS3 Blu-Ray

#251 OFFLINE   tzphotos.com

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Posted 01 October 2009 - 02:58 PM

So it appears others are having the same issue I've noticed when trying to watch anything in HD on WCIU - channel 26 in the guide from satellite. The sat transmission isn't HD, but the old OTA WCIU on 26-1 did. Now the mapping points to OTA 48-1, and the guide info lists the same content as 26 as well, but in reality 48-1 isn't showing the main channel 26 content, but rather subchannel 26-3. No WCIU HD for us!

Anything that can be done to rectify this? Does anyone who needs to know about this issue working on anything?


This worked for me http://www.dbstalk.c...058#post2151058 .

Tom

www.tzphotos.com

 


#252 OFFLINE   ricksterinps

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Posted 01 October 2009 - 07:00 PM

Palm Springs, CA
Mis-mapped channels.

Guide displays 15-1 as KESQ ABC, but is really Telemundo.

KESQ ABC is on 42-1
Telemundo 15-1 not listed in guide correctly.

#253 OFFLINE   BuffaloDenny

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Posted 12 October 2009 - 03:27 PM

This worked for me http://www.dbstalk.c...058#post2151058 .


Awesome - it worked! Didn't need the restart. Thanks so much for the fix.;)
HR20-100S/Seagate
H20-100
Panasonic TH-58PZ800U Plasma
Pioneer Elite AVR SC-05
Toshiba HD-A1 HD DVD
Sony PS3 Blu-Ray

#254 OFFLINE   ricksterinps

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Posted 14 October 2009 - 02:15 PM

Palm Springs, California

KCWQ-LP CW shows up as 42.3 on D Guide and on Zap2it.com (tribune guide).
It is actually being broadcast on 2.3.

Emailed to President of KESQ and received the following reply:

We’ve tried many times to get them to correct it. The correct channel is indeed 2.3 since this is a digital multicast of low power TV station KCWQ-LP, analog channel 2.

Our digital multicast channels are: KESQ-TV, 42.1, First Alert Weather channel (NESQ) 42.2, KDFX-CA 33.2, KCWQ-LP, 2.3, and KUNA-LP Channel 15.1.

The analog low power channels correspond as follow: KDFX-33, KCWQ-2, and KUNA-15.

We’ll try again.
Bob Allen
---------------

Anyone here with the Tribune that can change this or look into if KESQ is uploading the correct info?

Thanks

#255 OFFLINE   Tom Servo

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Posted 17 October 2009 - 12:15 AM

Location: Tupelo, MS
Call Sign: WMAE
Channel: 12-3 "PBS Create"
Issue: Missing from DVR Guide.


Since we're in the area:

Location: Oxford, MS
Call sign: WMAV
Channel: 18-3 "PBS Create"
Issue: Missing from DVR Guide.

Location: Greenwood, MS
Call sign: WMAO
Channel: 23-4
Issue: Subchannel does not exist but is mapped on DVR guide.

#256 OFFLINE   Tom Servo

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Posted 09 November 2009 - 08:34 PM

Location: Tupelo, MS
Call Sign: WMAE
Channel: 12-3 "PBS Create"
Issue: Missing from DVR Guide.


Since we're in the area:

Location: Oxford, MS
Call sign: WMAV
Channel: 18-3 "PBS Create"
Issue: Missing from DVR Guide.

Location: Greenwood, MS
Call sign: WMAO
Channel: 23-4
Issue: Subchannel does not exist but is mapped on DVR guide.


I just got word from Tribune that the channels are in the process of being added to the system and that it may take up to five days for them to show up. Supposedly this applies to WMAV, WMAE and WMAB at Miss. State. Dunno about WMAO's spurious extra channel though, it isn't a big deal.

#257 OFFLINE   aa9vi

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Posted 20 November 2009 - 12:58 PM

Location: Chicago, IL
Call sign: WCIU
Channel: 26-1
Receiver: HR20-100, H20-100

Issue: Missing from guide. I tried red button reset and setting up antenna again, no dice. 26-2, 26-3, 26-4, and 26-6 show up but no 26-1 which is the only HD channel of the subchannels.

This issue is over 6 months old. Please fix. This is the second person to post on this in the last month and nothing has been done to rectify this issue.


#258 OFFLINE   timmmaaayyy2003

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Posted 20 November 2009 - 02:18 PM

Location: Chicago, IL
Call sign: WCIU
Channel: 26-1
Receiver: HR20-100, H20-100

Issue: Missing from guide. I tried red button reset and setting up antenna again, no dice. 26-2, 26-3, 26-4, and 26-6 show up but no 26-1 which is the only HD channel of the subchannels.

This issue is over 6 months old. Please fix. This is the second person to post on this in the last month and nothing has been done to rectify this issue.


Have you contacted the station engineer or Tribune directly? They are the only ones who can do anything about it. In the past, I've contacted the advertising sales department to report that none of the advertising being sold is being seen by DTV OTA customers.
Phil B.

I guess I picked the wrong week to stop sniffin' glue! :D

My Setup

#259 OFFLINE   tzphotos.com

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Posted 20 November 2009 - 03:34 PM

Location: Chicago, IL
Call sign: WCIU
Channel: 26-1
Receiver: HR20-100, H20-100

Issue: Missing from guide. I tried red button reset and setting up antenna again, no dice. 26-2, 26-3, 26-4, and 26-6 show up but no 26-1 which is the only HD channel of the subchannels.

This issue is over 6 months old. Please fix. This is the second person to post on this in the last month and nothing has been done to rectify this issue.


Have you tried my fix yet?
http://www.dbstalk.c...058#post2151058

It worked for me. I did have to unplug the antenna in my case to get it to work.

Tom

www.tzphotos.com

 


#260 OFFLINE   bwclark

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Posted 26 November 2009 - 01:52 PM

DirecTV guide for locals (outside antenna) needs updating:

Local Outside Antenna (via LCD tuner & OUTSIDE ANTENNA)
KIEM-1 3.1
KEET-1 13.1
KEET-2 13.2
KVIQ-DT 17.1
KEMY-DT 17.2
KUVU-DT 17.3
KAEF 23.1
KBVU-DT 28.1
THISTV 28.2

The Locals as shown above by outside antenna and LCD tuner are correct for today.
Need to update the listings for DirecTV per Locals shown above so that the guide will reflect current locals (rescanned this date and no change).

For DirecTV unable to get KEMY 17.2 (DTV shows as 28.2), KUVU 17.3 (DTV does not have this one) and THISTV 28.2(DTV showns as KEMY), DTV has KBVUDT2 is shown as 29.2 and unknown local.

cc: feedback@zap2it.com




"They" finally got this fixed. I just notice upon retrying the setup of the antenna that they all show as I had listed! :)




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