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OTA Channel Guide Issue Thread


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636 replies to this topic

#351 OFFLINE   sore_bluto

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Posted 08 February 2011 - 10:18 PM

Call Sign: WGNO
Location: New Orleans, LA
Channel: 26-2
Issue: Channel missing from guide.

This subchannel (Antenna TV) has been listed with TMS for weeks and still has not made it into the database.
HR20-700 + OTA, HR20-700, HR24-200, R15-300, 5LNB Ka/Ku AU9-S

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#352 OFFLINE   thelucky1

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Posted 08 February 2011 - 11:04 PM

My thoughts exactly.


Yep apparently so what is the point in posting in this thread. Why offer the AM21 if they don't support it? I have yet to find anyone at Directv that really knows "anything" about the am21, beyond "have you tried resetting it?".
A DIRECTV Customer since 1998 :)

#353 OFFLINE   tkrandall

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Posted 09 February 2011 - 06:05 AM

I;m starting to wonder if there was like one person, or one competent person, who used to manage the OTAs at DirecTV and they retired or something.......

#354 OFFLINE   fluffybear

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Posted 09 February 2011 - 06:10 AM

I;m starting to wonder if there was like one person, or one competent person, who used to manage the OTAs at DirecTV and they retired or something.......


The latest reply I have from DirecTV hasn't given me a lot of hope, "We are still waiting to hear back from the department assigned to this issue. We will contact you again as soon as we hear from them."

Proud DirecTV customer since July, 1994

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#355 OFFLINE   de_runner

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Posted 09 February 2011 - 08:36 AM

The latest reply I have from DirecTV hasn't given me a lot of hope, "We are still waiting to hear back from the department assigned to this issue. We will contact you again as soon as we hear from them."


That is almost a verbatim quote of the response I got from them. The appropriate department is the description I received. Maybe the support for the AM21 is outsourced.

#356 OFFLINE   tkrandall

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Posted 09 February 2011 - 08:55 AM

With Dish they also have guide issues at times as well from what I have read... BUT that does not mean you cannot tune the channel as they provide scan and manual tune functionality. I think that a better setup. For me, the lack of being able to manually tune a channel is what is most annoying. Missing guide info issues are another problem of their own.

3-4 year ago, before HD LILs were as available, perhaps it made more sense for DirecTV to control the OTA guide database and channel availability, because they probably viewed as a bit more core to their overall HD package. As such, I sense they were doing a better job of managing it then. But times have changed. Yet there is still a lot of value to some/many in being able to connect and view OTA locals through your receiver/DVR. Nowadays it is more for backup against storm rain fade (not a big issue), and also for being able to view the subchannels that are now more common. Also, it is one less cable split (~3dB loss) required if there is no need to also hook up to the TV directly.

All that said, given (from all the user reports) that it appears DirecTV no longer has the level of commitment as they once did on configuring the guide (and thus tuners) for new channels and sub channels to I think the time has come for DirecTV to seriously consider a firmware update that would (again) allow for OTA scanning and even manual true RF channel input for manual setup. (I say "again", as my HR20 users manual actually discusses OTA scanning). My proposal would be that if the guide data is not supported/available through DirecTV, that the guide would show the line for that channel in a different color, or maybe actually pickup on the guide data contained in ATSC data stream, or show a remark to the effect: DirecTV provided guide data unavailable for this channel.

Just throw us a bone and less us tune and scan independent of the guide. Pretty please?

Edited by tkrandall, 09 February 2011 - 11:28 AM.
added a bunch of stuff......


#357 OFFLINE   thelucky1

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Posted 11 February 2011 - 03:40 PM

Can any MOD here confirm that once Tribune Media Services has updated their local markets database, that Directv MUST also update their local markets database before you can receive those channels via the AM21?
A DIRECTV Customer since 1998 :)

#358 OFFLINE   sbelmont

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Posted 12 February 2011 - 10:31 AM

OK, now this has gotten worse. Tribune has not fixed the guide data, which is driving the station crazy trying to find out why. It is not just affecting D* but cable also.

Issue: Tribune has the guide data for the SD signal for KBFX- FOX which should be 58.2 as 29.2. D* remapped the OTA boxes to match the Tribune information. The problem is that 29.2 is the THIS network and that is what you see when you tune to that channel.

The fix, keeping 29.2 mapped, Tribune fixing the guide data so that we now get the THIS channel and D* mapping 58.1, which is the HD version of FOX in Bakersfield. The guide data is correct for 58.1 and that is the station people want to watch.

Come on D*. help fix this mess. If you would contact the engineer and/or programming department you could help get this corrected.

If you look at Zap2it, 29.2 is listed twice. What a mess.

#359 OFFLINE   rahchgo

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Posted 15 February 2011 - 01:32 PM

DMA: Chicago
Channel: 26-5
Callsign: WCIU
Receivers Impacted: AM21, HR20, H20
Issue: WCIU 26-5 (RF 27) not showing up in guide

Tribune Media is already updated for WCIU and the subchannels. WCIU 26-1, 26-2, 26-3, 26-4 are all showing up in the guide
26-5 says "channel not available" and you cannot even manually tune it. The AM-21 box won't let you. D*'s channel mappings are out of sync with Tribune Media.



DMA: Chicago
Channel: 24-1
Callsign: WPVN
Receivers Impacted: AM21, HR20, H20
Issue: WPVN 24-1 (RF 20) not showing up in guide. Please add. Tribune Media is already updated for WPVN and the subchannels.


+1
Rich - Chicago, IL (Tri-Taylor neighborhood) HR44-500

#360 OFFLINE   sore_bluto

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Posted 15 February 2011 - 01:47 PM

Can any MOD here confirm that once Tribune Media Services has updated their local markets database, that Directv MUST also update their local markets database before you can receive those channels via the AM21?


I had issues with 2 channels missing from the TMS database. One channel was posted weeks ago and still hasn't appeared via DIRECTV and the other was posted days ago and it appeared in the guide within HOURS of appearing in the TMS database. Clearly, while DIRECTV relies on the TMS database, there is some step (review by a human being?) that has to occur on the DIRECTV side before the process is complete.
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#361 OFFLINE   rahchgo

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Posted 15 February 2011 - 02:37 PM

Call Sign: WGNO
Location: New Orleans, LA
Channel: 26-2
Issue: Channel missing from guide.

This subchannel (Antenna TV) has been listed with TMS for weeks and still has not made it into the database.


If the channel is correct in TMS, but not in the HR20 guide, then sometimes I use this "fix" for the HR20 OTA.
It has worked more than once. I used it just today to correct missing OTA channels on 2 HR20's. Follow all the steps.

Here's a fix for HR20 OTA
Rich - Chicago, IL (Tri-Taylor neighborhood) HR44-500

#362 OFFLINE   sore_bluto

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Posted 15 February 2011 - 02:48 PM

If the channel is correct in TMS, but not in the HR20 guide, then sometimes I use this "fix" for the HR20 OTA.
It has worked more than once. I used it just today to correct missing OTA channels on 2 HR20's. Follow all the steps.

Here's a fix for HR20 OTA


Tried that and it didn't work.

I've emailed DIRECTV and after the getting the "here's how you scan" canned response, I replied and asked to be elevated. I got a response saying that "We're sorry that you are not able to receive Channel 26.2 but DIRECTV cannot guarantee the reception of the Off-Air Antenna." and "I have forwarded your comments to management for review".

If DIRECTV would set up an email address to the person or department who oversees the OTA database, these problems might get addressed much faster.
HR20-700 + OTA, HR20-700, HR24-200, R15-300, 5LNB Ka/Ku AU9-S

#363 OFFLINE   tzphotos.com

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Posted 15 February 2011 - 08:48 PM

DMA: Chicago
Channel: 26-5
Callsign: WCIU
Receivers Impacted: AM21, HR20, H20
Issue: WCIU 26-5 (RF 27) not showing up in guide

Tribune Media is already updated for WCIU and the subchannels. WCIU 26-1, 26-2, 26-3, 26-4 are all showing up in the guide
26-5 says "channel not available" and you cannot even manually tune it. The AM-21 box won't let you. D*'s channel mappings are out of sync with Tribune Media.



DMA: Chicago
Channel: 24-1
Callsign: WPVN
Receivers Impacted: AM21, HR20, H20
Issue: WPVN 24-1 (RF 20) not showing up in guide. Please add. Tribune Media is already updated for WPVN and the subchannels.


+1

I also sent an email to WPVN. I found the email address on the website:
http://www.wpvn24.com/

Tom

www.tzphotos.com

 


#364 OFFLINE   reggie

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Posted 15 February 2011 - 10:37 PM

DMA: Denver
Channel: 20-2
Callsign: KTVD-DT2
Receivers Impacted: AM21
Issue: Universal Sports moved from 9-3 to 20-2 on Jan 10, 2011. It apprears 9-3 was removed, but 20-2 was not added.
Equipment:
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AM-21

#365 OFFLINE   sbelmont

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Posted 18 February 2011 - 09:44 AM

OK, now this has gotten worse. Tribune has not fixed the guide data, which is driving the station crazy trying to find out why. It is not just affecting D* but cable also.

Issue: Tribune has the guide data for the SD signal for KBFX- FOX which should be 58.2 as 29.2. D* remapped the OTA boxes to match the Tribune information. The problem is that 29.2 is the THIS network and that is what you see when you tune to that channel.

The fix, keeping 29.2 mapped, Tribune fixing the guide data so that we now get the THIS channel and D* mapping 58.1, which is the HD version of FOX in Bakersfield. The guide data is correct for 58.1 and that is the station people want to watch.

Come on D*. help fix this mess. If you would contact the engineer and/or programming department you could help get this corrected.

If you look at Zap2it, 29.2 is listed twice. What a mess.


D* finally had this fixed yesterday. 2 weeks after the issue started. As a point of comparison, both Brighthouse and Dish had it corrected by 4AM last Sunday. It seems they were able to make the correction on their side without waiting for Tribune.

#366 OFFLINE   sbelmont

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Posted 19 February 2011 - 12:14 PM

This morning the OTA mappings on my HR20-700 are all jumbled. I went through a reset to clear them and they still come back wrong. On my HR20-100 everything is correct.

Correct info:
17-1 KGETDT
17-2 KGETDT2
17-3 KGETDT3
23-1 KERODT
29-1 KBAKDT
45-1 KUVIDT
58-2 KBAKDT2

What I'm getting my HR20-700:
23-1 KERODT
23-3 KGETDT3
29-1 KBAKDT
42-2 KGETDT2
58-2 KBAKDT2

Fortunatly I use the 700 to record 29-1 and 23-1 so those will be fine, but the rest is not quite right.

#367 OFFLINE   sbelmont

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Posted 19 February 2011 - 12:57 PM

This morning the OTA mappings on my HR20-700 are all jumbled. I went through a reset to clear them and they still come back wrong. On my HR20-100 everything is correct.

Correct info:
17-1 KGETDT
17-2 KGETDT2
17-3 KGETDT3
23-1 KERODT
29-1 KBAKDT
45-1 KUVIDT
58-2 KBAKDT2

What I'm getting my HR20-700:
23-1 KERODT
23-3 KGETDT3
29-1 KBAKDT
42-2 KGETDT2
58-2 KBAKDT2

Fortunatly I use the 700 to record 29-1 and 23-1 so those will be fine, but the rest is not quite right.


Must be a receiver issue. Hopefully it is not dieing on me. It hung up and needed a RBR. Once it came back up all the mappings were correct but it would not tune properly. A followup menu reset straightened everything out.

#368 OFFLINE   KSbugeater

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Posted 01 March 2011 - 10:38 AM

Channel: 4-2 Kansas City, MO
Callsign: WDAF-DT2
Receivers Impacted: AM21, HR20
Issue: WDAF added this subchannel in the last week. It's an affiliate of AntennaTV. Please add to guide.

#369 OFFLINE   jamieh1

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Posted 01 March 2011 - 01:05 PM

Raleigh, NC locals

missing from guide (over the air)

22.2 WLFL Country channel
30.3 WRAY TCT Family

all recievers that use over the air guide data provided by Directv impacted.

#370 OFFLINE   de_runner

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Posted 07 March 2011 - 12:17 AM

This morning the OTA mappings on my HR20-700 are all jumbled. I went through a reset to clear them and they still come back wrong. On my HR20-100 everything is correct.

Correct info:
17-1 KGETDT
17-2 KGETDT2
17-3 KGETDT3
23-1 KERODT
29-1 KBAKDT
45-1 KUVIDT
58-2 KBAKDT2

What I'm getting my HR20-700:
23-1 KERODT
23-3 KGETDT3
29-1 KBAKDT
42-2 KGETDT2
58-2 KBAKDT2

Fortunatly I use the 700 to record 29-1 and 23-1 so those will be fine, but the rest is not quite right.


I just reran the initial setup hoping 58-1 KBFX would now, at long last, be correctly pulled by the D* software. NO SUCH LUCK. To make matters worse 23-1 KERODT has now disappeared from the channel lineup. The AM21 does not function as advertised in this market.

#371 OFFLINE   nola56

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Posted 07 March 2011 - 10:00 AM

Call Sign: WGNO
Location: New Orleans, LA
Channel: 26-2
Issue: Channel missing from guide.

This subchannel (Antenna TV) has been listed with TMS for weeks and still has not made it into the database.

I second this. Here in NOLA 26-2 has been up for 2 months. Still not in guide.

#372 OFFLINE   machavez00

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Posted 07 March 2011 - 10:24 AM

I sent TMS an email via Zap2it. The OTA gudie for Phoenix is not even close to what we actually have. Several channels are not listed and sub-channels are missing or giving 771 errors. The main issue is we are back to getting 771 for 7.2.
The current OTA list
KTVK (3.1 Ind, 3.2 This TV) · KPHO (5.1 CBS, 5.2 WX) · KAZT-CD (7.1 Ind, 7.2 RTV) · KAET (8.1 PBS, 8.2 Create, 8.3 World, 8.4 KBAQ radio) · KSAZ (10.1 Fox) · KPNX (12.1 NBC, 12.2 AW) · KNXV (15.1 ABC, 15.2 GoAz.tv) · KPAZ (21.1 TBN, 21.2 Church, 21.3 JCTV, 21.4 Enlace, 21.5 Smile) · KTVP-LP 22 (Almavision) · K25DM 25 (Infomercials) · KCOS-LP 28 (silent) · KTVW (33.1 UNI, 33.2 KFPH-CA) · KFPH-CA (35.1 TFU) · K38IZ-D (38.1 Ind, 38.2 IZ classics, 38.3 IZ videos, 38.4 IZ hope) · KTAZ (39.1 Telemundo, 39.2 Inmigrante TV) · KEJR-LD (40.1 Tr3́s, 40.2 Infomercials) · KPDF-CA (41.1 AZA, 41.3 LATV) · KVPA-LD (42.1 Estrella) · KPHE-LP (44.1 Multimedios / Telemax, 44.2 Esperanza / 3ABN Latino, 44.3 3ABN / Hope / LLBN, 44.4 My Family TV) · KUTP (45.1 MNTV) · KDPH-LP 48 (48.1 DS) · KFPB-LP (50.1 Casa TV, 50.2 Infomercials, 50.3 Video Zona TV, 50.4 Restauracion TV) · KPPX (51.1 ION, 51.2 Qubo, 51.3 ION Life) · K57HX 57 (HSN) · KDTP-LP 58 (JTV) · KASW (61.1 CW)

Please note there are some low power analog stations in the list.

#373 OFFLINE   reggie

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Posted 07 March 2011 - 02:12 PM

DMA: Denver
Channel: 20-2
Callsign: KTVD-DT2
Receivers Impacted: AM21
Issue: Universal Sports moved from 9-3 to 20-2 on Jan 10, 2011. It apprears 9-3 was removed, but 20-2 was not added.


Still not available. I reset and setup the attenana again. Lost a bunch of channels I didn't watch anyway. But that's not really the point.

If I have to build a media pc to record ota, I might as will just drop Directv - there are other sources for most of the content they provide.
Equipment:
HR22-100
AM-21

#374 OFFLINE   sbelmont

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Posted 07 March 2011 - 08:14 PM

I just reran the initial setup hoping 58-1 KBFX would now, at long last, be correctly pulled by the D* software. NO SUCH LUCK. To make matters worse 23-1 KERODT has now disappeared from the channel lineup. The AM21 does not function as advertised in this market.


I've given up on D* ever mapping everything in Bakersfield so I'm going to add a Tivo to my setup for the other HD stations they refuse to map. Ordering from Weaknees.

#375 OFFLINE   jal

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Posted 10 March 2011 - 07:23 PM

Cleveland: 8-2 not showing up on HR20.




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