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OTA Channel Guide Issues


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645 replies to this topic

#326 OFFLINE   steinmeg

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Posted 17 January 2011 - 04:41 PM

Since it was brought up in another thread about who to contact, I though I would started a dedicated thread for posting OTA Channel Guide Issues.

Please keep this thread dedicated to posting only issues without commentary.:)

I will start:

Call Sign: WOWK
Location: Charleston, WV
Channel: 13-2
Issue: Channel missing from HR20 guide.

How does one start a thread? I sent in a e-mail and nobody has replied as of yet...
Thanks,
steinmeg

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#327 OFFLINE   de_runner

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Posted 24 January 2011 - 12:36 AM

It's now 12/5/2010 and just tried the setup again to find 58.1 for the AM21. STILL not there. No locals in HD and No FOXHD through the AM21 channel selection for what is available OTA.


UPDATE:
It's now 1/23/2011 and still no 58.1 in the intial setup routine for the AM21. It's been since Sept 2010 since 58.1 went live with broadcast and it's the ONLY broadcast signal locally (KBFX) that will have the Super Bowl in HD (FOXHD). I don't know if this is an DirecTV issue, a Tribune Media issue, or a KBFX issue. I just know that I, a longtime DirecTV customer, will not be able to watch the Super Bowl in HD unless I go over to one of my friends who have the broadcast available with the local cable (Brighthouse), or DISH, or UVerse.

#328 OFFLINE   fluffybear

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Posted 24 January 2011 - 06:13 AM

UPDATE:
It's now 1/23/2011 and still no 58.1 in the intial setup routine for the AM21. It's been since Sept 2010 since 58.1 went live with broadcast and it's the ONLY broadcast signal locally (KBFX) that will have the Super Bowl in HD (FOXHD). I don't know if this is an DirecTV issue, a Tribune Media issue, or a KBFX issue. I just know that I, a longtime DirecTV customer, will not be able to watch the Super Bowl in HD unless I go over to one of my friends who have the broadcast available with the local cable (Brighthouse), or DISH, or UVerse.


The information appears to be in the Tribune Database so my suggestion would be to send DirecTV e-mail about the missing channel from the OTA guide.

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#329 OFFLINE   de_runner

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Posted 24 January 2011 - 02:38 PM

The information appears to be in the Tribune Database so my suggestion would be to send DirecTV e-mail about the missing channel from the OTA guide.


Appreciate the update. I have contacted DirecTV once again to inform them the Tribune database has the channel and they need to update theirs.

#330 OFFLINE   sbelmont

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Posted 24 January 2011 - 03:10 PM

The information appears to be in the Tribune Database so my suggestion would be to send DirecTV e-mail about the missing channel from the OTA guide.


D* has been informed of this numerous times. Their latest response "The information you have provided has been forwarded, but we cannot guarantee a change will take place and will be unable to advise you of any updated information. Thank you for your understanding."

What's frustrating to me is that I know that D* is now using 58-1 as the source for the uplink for the SD sat channel.

#331 OFFLINE   sbelmont

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Posted 24 January 2011 - 03:11 PM

UPDATE:
It's now 1/23/2011 and still no 58.1 in the intial setup routine for the AM21. It's been since Sept 2010 since 58.1 went live with broadcast and it's the ONLY broadcast signal locally (KBFX) that will have the Super Bowl in HD (FOXHD). I don't know if this is an DirecTV issue, a Tribune Media issue, or a KBFX issue. I just know that I, a longtime DirecTV customer, will not be able to watch the Super Bowl in HD unless I go over to one of my friends who have the broadcast available with the local cable (Brighthouse), or DISH, or UVerse.


I'm watching it directly using the TV's built in tuner. It works for live sporting events, but that is about it.

#332 OFFLINE   thelucky1

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Posted 25 January 2011 - 10:08 AM

Who do I contact at Directv to resolve missing channels on the AM21?
A DIRECTV Customer since 1998 :)

#333 OFFLINE   aa9vi

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Posted 26 January 2011 - 02:57 PM

DMA: Chicago
Channel: 26-5
Callsign: WCIU
Receivers Impacted: AM21, HR20, H20
Issue: WCIU 26-5 (RF 27) not showing up in guide

Tribune Media is already updated for WCIU and the subchannels. WCIU 26-1, 26-2, 26-3, 26-4 are all showing up in the guide
26-5 says "channel not available" and you cannot even manually tune it. The AM-21 box won't let you. D*'s channel mappings are out of sync with Tribune Media.



DMA: Chicago
Channel: 24-1
Callsign: WPVN
Receivers Impacted: AM21, HR20, H20
Issue: WPVN 24-1 (RF 20) not showing up in guide. Please add. Tribune Media is already updated for WPVN and the subchannels.

#334 OFFLINE   thelucky1

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Posted 26 January 2011 - 03:14 PM

DMA: Chicago
Channel: 26-5
Callsign: WCIU
Receivers Impacted: AM21, HR20, H20
Issue: WCIU 26-5 (RF 27) not showing up in guide

Tribune Media is already updated for WCIU and the subchannels. WCIU 26-1, 26-2, 26-3, 26-4 are all showing up in the guide
26-5 says "channel not available" and you cannot even manually tune it. The AM-21 box won't let you. D*'s channel mappings are out of sync with Tribune Media.



DMA: Chicago
Channel: 24-1
Callsign: WPVN
Receivers Impacted: AM21, HR20, H20
Issue: WPVN 24-1 (RF 20) not showing up in guide. Please add. Tribune Media is already updated for WPVN and the subchannels.


Does anyone at Directv know anything about the AM21? I have talked to numerous Tech Support reps at Directv and they don't have a clue. D*'s channel mappings are out of sync with Tribune Media. HELP!
A DIRECTV Customer since 1998 :)

#335 OFFLINE   sbelmont

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Posted 04 February 2011 - 02:38 PM

Last night KBFX 58-2 was showing in the guide as 29-2 on both by HR20 boxes. I know that it actually is a sub-channel of 29-1 but it is supposed to be virtually mapped as 58-2. When you go to the channel listing in the antenna set up it still shows as 58-2. Not sure what is going on.

I'll take this time to ask again for 58-1 to be mapped. The Super Bowl is Sunday...

#336 OFFLINE   twiseguy

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Posted 04 February 2011 - 04:06 PM

I`ve talked to people at Direct TV regarding the same issues in the Cleveland, Youngstown area. I kep sending e-mail to DTV, Tribune Media, and the stations involved Chief Engineers. Tribune and the engineers have done their part.

I don`t think anybody at Direct TV knows OR cares about anything.

Especially the AM21.

H*ll, the guy that installed my system didn`t even know what an AM21 was.

My installer talked to his Direct TV Tech, who told him the AM21 wouldn`t work with my H24-200 receiver. Wrong. The folks on this site said it would work and were correct as usual.

The guys on this site and the other one know far more about the goings on at Direct TV then they do.

#337 OFFLINE   tkrandall

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Posted 04 February 2011 - 04:18 PM

WATL Channel 36-2 in Atlanta is not showing yet. It has been live for a couple of months now. Tribune has had it correct for a couple of weeks, if not longer.

#338 OFFLINE   sbelmont

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Posted 06 February 2011 - 10:33 PM

Last night KBFX 58-2 was showing in the guide as 29-2 on both by HR20 boxes. I know that it actually is a sub-channel of 29-1 but it is supposed to be virtually mapped as 58-2. When you go to the channel listing in the antenna set up it still shows as 58-2. Not sure what is going on.


This needs to be fixed. The software in the boxes has the channel still as 58.2 but the guide has the data as 29.2. All the recordings are fouled up.

#339 OFFLINE   thelucky1

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Posted 07 February 2011 - 12:24 PM

The Lubbock TX OTA channels are still not correct.

Here is the correct line-up.
5.1 KTXT
11.1 KCBD
11.2 THIS TV
13.1 KLBK
14.1 KMYL
16.1 KPTB
22.1 KLCW
22.2 KMYL
22.3 KXTQ
28.1 KAMC
32.1 Fox34 News
32.2 Fox Weather Channel
34.1 Fox34 KJTV
34.2 Fox34 News Now
48.1 Jewelry TV
51.1 Univision

Here are the missing channels:
14.1 KMYL-LD My Lubbock TV HD
22.2 KMYL
32.1 Fox34 NewsNOW HD
32.2 FOX34 WeatherChannel
46.1 KXTQ Telemundo HD
48.1 Jewelry TV
51.1 KBZO Univision HD


Callsign:KMYL-LD – MyLubbockTV
Digital Channel Number: 14.1
Acquiring via DirecTV LiL or OTA: OTA
Your DirecTV Receiver: HR20-100
Your DMA: Lubbock, TX
Your Primary Zip Code (on DirecTV receiver locals setup): 79423
Your Secondary Zip Code (again on the receiver locals): 79424
Did you re-do Antenna Setup (for OTA): Yes

Station Callsign: KMYL
Digital Channel Number: 22.2
Acquiring via DirecTV LiL or OTA: OTA
Your DirecTV Receiver: HR20-100 Your DMA: Lubbock, TX
Your Primary Zip Code (on DirecTV receiver locals setup): 79423
Your Secondary Zip Code (again on the receiver locals): 79424
Did you re-do Antenna Setup (for OTA): Yes

Station Callsign: Fox34 NewsNOW HD
Digital Channel Number: 32.1
Acquiring via DirecTV LiL or OTA: OTA
Your DirecTV Receiver: HR20-100 Your DMA: Lubbock, TX
Your Primary Zip Code (on DirecTV receiver locals setup): 79423
Your Secondary Zip Code (again on the receiver locals): 79424
Did you re-do Antenna Setup (for OTA): Yes

Station Callsign: FOX34 WeatherChannel
Digital Channel Number: 32.2
Acquiring via DirecTV LiL or OTA: OTA
Your DirecTV Receiver: HR20-100 Your DMA: Lubbock, TX
Your Primary Zip Code (on DirecTV receiver locals setup): 79423
Your Secondary Zip Code (again on the receiver locals): 79424
Did you re-do Antenna Setup (for OTA): Yes

Station Callsign: KXTQ Telemundo HD
Digital Channel Number: 46.1
Acquiring via DirecTV LiL or OTA: OTA
Your DirecTV Receiver: HR20-100 Your DMA: Lubbock, TX
Your Primary Zip Code (on DirecTV receiver locals setup): 79423
Your Secondary Zip Code (again on the receiver locals): 79424
Did you re-do Antenna Setup (for OTA): Yes

Station Callsign: Jewelry TV
Digital Channel Number: 48.1
Acquiring via DirecTV LiL or OTA: OTA
Your DirecTV Receiver: HR20-100 Your DMA: Lubbock, TX
Your Primary Zip Code (on DirecTV receiver locals setup): 79423
Your Secondary Zip Code (again on the receiver locals): 79424
Did you re-do Antenna Setup (for OTA): Yes

Station Callsign: KBZO Univision HD
Digital Channel Number: 51.1
Acquiring via DirecTV LiL or OTA: OTA
Your DirecTV Receiver: HR20-100 Your DMA: Lubbock, TX
Your Primary Zip Code (on DirecTV receiver locals setup): 79423
Your Secondary Zip Code (again on the receiver locals): 79424
Did you re-do Antenna Setup (for OTA): Yes
A DIRECTV Customer since 1998 :)

#340 OFFLINE   codespy

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Posted 08 February 2011 - 04:00 PM

Milwaukee channel 36 was to go live in HD starting yesterday the 7th:

http://www.mptv.org/...lease/?n_id=870

Guide data says High Def with HD icon for programs on 36.1, but no HD is happening for me. Of course, DirecTV does not have 36 listed on A3 yet, who knows if that will be a reality or not.

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#341 OFFLINE   thelucky1

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Posted 08 February 2011 - 04:04 PM

Does Directv actually look at this page? Any proof?
A DIRECTV Customer since 1998 :)

#342 OFFLINE   Rob77

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Posted 08 February 2011 - 04:12 PM

Does Directv actually look at this page? Any proof?


The truth is.....they could care less about OTA

I still don't understand why they do not build a unit that SCAN's.....it would be so easy to do

#343 OFFLINE   thelucky1

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Posted 08 February 2011 - 04:16 PM

The truth is.....they could care less about OTA

I still don't understand why they do not build a unit that SCAN's.....it would be so easy to do


Yep I think you are correct. The AM21 is not bad WHEN it works properly. But yeah it would be nice if it would simply scan! That (it seems) would solve a lot of AM21 issues! :)
A DIRECTV Customer since 1998 :)

#344 OFFLINE   codespy

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Posted 08 February 2011 - 04:21 PM

The H20 scans, but none of the HR's.

If the new TiVo is a really a reality, I hope its included in it like SA TiVo's.

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#345 OFFLINE   fluffybear

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Posted 08 February 2011 - 04:31 PM

Call Sign: WATL
Location: Atlanta, GA
Channel: 36-2
Issue: Channel missing from guide.

Proud DirecTV customer since July, 1994

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#346 OFFLINE   Coca Cola Kid

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Posted 08 February 2011 - 04:46 PM

Call Sign: WSMH
Location: Flint, MI
Channel: 66.3
Issue: Channel missing from guide.

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All comments are my own. Unless specifically stated, my views do NOT represent the views of other DIRECTV customers


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#347 OFFLINE   Coca Cola Kid

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Posted 08 February 2011 - 04:48 PM

Call Sign: WXYZ
Location: Detroit, MI
Channel: 7.3
Issue: It still shows up. Channel was discontinued by station.

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#348 OFFLINE   fluffybear

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Posted 08 February 2011 - 04:53 PM

Call Sign: WXIA
Location: Atlanta, GA
Channel: 11.2
Issue: Channel technically does not exist anymore. It is still live but is now just a place card telling viewers to turn to WATL 36.2 for weather.

Proud DirecTV customer since July, 1994

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#349 OFFLINE   sbelmont

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Posted 08 February 2011 - 08:35 PM

This needs to be fixed. The software in the boxes has the channel still as 58.2 but the guide has the data as 29.2. All the recordings are fouled up.


This is getting worse. The guide is now showing the information for THIS under 58.2. The Series Manager has all the shows set to record under 29.2 and the antena setup has 58.2. Total mismatch of information.

Tribune has he guide information mixed up. The station has contacted them but to no avail so far.

#350 OFFLINE   sbelmont

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Posted 08 February 2011 - 08:36 PM

The truth is.....they could care less about OTA

I still don't understand why they do not build a unit that SCAN's.....it would be so easy to do


My thoughts exactly.




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