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OTA Channel Guide Issues


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647 replies to this topic

#376 OFFLINE   reggie

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Posted 11 March 2011 - 09:22 AM

I got a call last night from customer service regarding the email I sent about missing channels. I made it very clear it was an AM-21 OTA issue. I kept the email conversation alive by asking questions as to when it will be fixed, whether I'd be notified, etc. Eventually they called.

The rep was very nice. While she admitted she didn't understand the details of the issue, she did say that the more people who send emails the more likely something will get done. So, send nice emails and maybe it will get resolved.
Equipment:
HR22-100
AM-21

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#377 OFFLINE   scottchez

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Posted 18 March 2011 - 03:41 PM

It has been several months. I have called and Emailed Directv many times.
The station engineer did also but they gave the story that 3.2 is not on the sat (correct its over the air).

HOW LONG DOES IT TAKE to add a channel to the database? Did the intern at DirecTV that was typing the info in leave?

I trying the reset fix posted here every week to update my info, but it does not work. Tried on all 3 HD DVRs

-------------- old post from first of year---------------------
Missing the 3.2 KMTV in Omaha Ne
We are missing channel 3.2 in the guide data for Omaha Ne

It is a new music channel that has been up for 2 months.

The station engineer has called DirecTV 3 times and does not seem to be getting to the right department as some of the reps on the call claim the HR20-xx can do free scans for OTA which all know is not true ( the channel must be matched in the database for the zip code for it to show up on the guide).

I also emailed Tribune

The guide data is on Zap2it from Tribune.
"We need more power Scotty" Kirk

#378 OFFLINE   sore_bluto

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Posted 18 March 2011 - 05:47 PM

It has been several months. I have called and Emailed Directv many times.
The station engineer did also but they gave the story that 3.2 is not on the sat (correct its over the air).

HOW LONG DOES IT TAKE to add a channel to the database? Did the intern at DirecTV that was typing the info in leave?

I trying the reset fix posted here every week to update my info, but it does not work. Tried on all 3 HD DVRs

-------------- old post from first of year---------------------
Missing the 3.2 KMTV in Omaha Ne
We are missing channel 3.2 in the guide data for Omaha Ne

It is a new music channel that has been up for 2 months.

The station engineer has called DirecTV 3 times and does not seem to be getting to the right department as some of the reps on the call claim the HR20-xx can do free scans for OTA which all know is not true ( the channel must be matched in the database for the zip code for it to show up on the guide).

I also emailed Tribune

The guide data is on Zap2it from Tribune.


Having the same problem here with WGNODT2 26.2 in New Orleans. It has been listed with TMS for months and no remedy seems to work.

Questions for the mods:

Is anyone at DIRECTV reading this thread? If not, why are we even bothering to post here? If someone from DIRECTV is reading this thread, can you at least give us the name of the department responsible for these issues? The frontline and even advanced level CSRs mostly do not understand this issue and can't help either due to ignorance or inability. If DIRECTV really wanted to tackle the OTA database problem, they would create an email address where all OTA issues could be submitted.
HR20-700 + OTA, HR20-700, HR24-200, R15-300, 5LNB Ka/Ku AU9-S

#379 OFFLINE   scottchez

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Posted 18 March 2011 - 06:18 PM

I agree, DirecTV should add a form on there web page so customers can report OTA issues.

It takes like 60 seconds to type it into there OTA zip code database to fix the issue.
I would even pay a couple of dollars to cover the Interns pay to type it into the DB.
"We need more power Scotty" Kirk

#380 OFFLINE   John4924

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Posted 18 March 2011 - 06:35 PM

Having the same problem here with WGNODT2 26.2 in New Orleans. It has been listed with TMS for months and no remedy seems to work.

Questions for the mods:

Is anyone at DIRECTV reading this thread? If not, why are we even bothering to post here? If someone from DIRECTV is reading this thread, can you at least give us the name of the department responsible for these issues? The frontline and even advanced level CSRs mostly do not understand this issue and can't help either due to ignorance or inability. If DIRECTV really wanted to tackle the OTA database problem, they would create an email address where all OTA issues could be submitted.


I am with sore_bluto here. What is the point in even posting on this site, or this thread? This should be a fairly easy fix, yet it is next to impossible. Why don't they give us an option to let us 'scan' OTA channels like everyone else does? Who had the bright idea to set up this database?

As soon as uverse is available in my neighborhood, I am ready to dump Directv.

#381 OFFLINE   twiseguy

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Posted 21 March 2011 - 12:17 PM

I`ve been b*tching about this one since January. The folks at WJW claim they have done their part. Zap2it has had the info since early Jan. TWC added the channel 1-2-11. Dish receivers will pick it up with a simple reboot. BUT, Direct TV hasn`t done anything.

#382 OFFLINE   jamieh1

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Posted 21 March 2011 - 01:43 PM

Raleigh NC market

Missing channel
22.2 WLFL DT2

30.3 WRAY DT3

#383 OFFLINE   Mariah2014

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Posted 22 March 2011 - 10:08 PM

missing KNDU DT3 25-3 for Tri-Cities, WA. They have yet to remove 25-2 which was dropped several moths back. They haven't added 31-3 yet either. KTNW DT3. 11-2 Doesn't work with Directv HR20.

#384 OFFLINE   chevyman601

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Posted 28 March 2011 - 04:32 AM

maybe we should start a class action lawsuit then maybe dtv will listen :)
SlimLine5|Zinwell WB616(x2) & WB68 Multi-Switches|All RG-6 Quad
2 - HR20-700(0x458)|HDMI│Native OFF /1080i│No Stretch│OTA & mpg4 Locals│static IP|
1 - HR20-100(0x458)(1Tb-int)│HDMI│Native OFF /1080i│No Stretch│OTA & mpg4 Locals│static IP|
4 - HR21-100[0x459)1Tb-int|(3x(0x459)│HDMI│Native OFF /1080i│No Stretch|static IP's|
4 - HR10-250(6.4a)Component│1080i│No Stretch│OTA Locals|
(temp disabled units in red)
all units owned![All Units Networked-wired]
Customer Since USSB

#385 OFFLINE   tzphotos.com

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Posted 28 March 2011 - 03:33 PM

maybe we should start a class action lawsuit then maybe dtv will listen :)


All class action lawsuits do is make the lawyers rich.

Tom

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#386 OFFLINE   computersecguy

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Posted 31 March 2011 - 04:52 PM

Well, I am hoping that someone is still viewing this thread from Directv. I just resigned up to come home and find that the only OTA we ever watch is not picked up by the AM21.

Please add to the 59601 Market

9.1 KXLH-LD CBS
The channel has been live for six months. I can't believe it is not accessible.

Does anyone know a secondary market, hopefully CBS that is located on 9.1?

Thanks!

#387 OFFLINE   reggie

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Posted 04 April 2011 - 06:25 PM

Has anyone brought these ongoing issues to attention of the Office of the President via the email address we often see posted?
Equipment:
HR22-100
AM-21

#388 OFFLINE   computersecguy

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Posted 04 April 2011 - 07:12 PM

For mine, yes, today. However, it may take up to a month for someone to get back to them or so they said. But at least 20 minutes was enough to get a message to the engineering group. Three hours was wasted this weekend trying to explain why I can only get a local channel by using a zip code 900 miles away.

FWIW, here is a number 866-785-5535. Of course it has been a couple of days now, and still no call back.

Edited by computersecguy, 06 April 2011 - 07:27 PM.


#389 OFFLINE   levibluewa

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Posted 06 April 2011 - 11:09 PM

I recently went thru the experience of trying to get an ota channel added to the Advanced Program Guide...a channel that had been on the air since 1-1-11. Numerous emails, calls returned from the CSRs, numerous phone conversations with the channel engineer to the point of just about giving up. It became obvious to me that the CSRs have no clue what we're talking about. Then I found the person with the key to the problem. It took 4 days to get the channel added. I've forwarded a link to this forum to the God of OTA channel listings at Directv...hopefully all of you will see your individual problems resolved shortly. I have no idea the total number of ota channels that are missing from the system, it may be quite a timely task.

Perhaps if each of you posts the missing channels and the DMA it will speed up the process...I said perhaps!

#390 OFFLINE   gcd0865

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Posted 07 April 2011 - 11:29 AM

The Detroit, Michigan DMA has a few to be added:

WUDT-LD Real 8/Virtual 23 Detroit, MI (Daystar Television Network)
23-1 (SD) - Daystar

WDWO-CD Real 18/Virtual 18 Detroit, MI ("TCT" - Tri-State Christian Television)
18-1 (SD) - TCT/Cornerstone Television
18-2 (HD) - TCT HD
18-3 (SD) - TCT Family

W47DL-D Real 47/Virtual 47 Detroit, MI ("TBN" - Trinity Broadcasting Network)
47-1 (SD) - TBN
47-2 (SD) - JCTV
47-3 (SD) - Smile of a Child
47-4 (SD) - The Church Channel
47-5 (SD) - Enlace USA

#391 OFFLINE   robphares

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Posted 07 April 2011 - 05:32 PM

The Bakersfield, California DMA needs the following added:

KBFXCA (KBFXCD) - Real 29/Virtual 58 Bakersfield, CA
58.1 (HD) - FOX HD

#392 OFFLINE   aa9vi

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Posted 12 April 2011 - 12:53 PM

Callsign: WCIU
City: Chicago
Issue: 26-5 is not available on the AM-21. It has been transmitting since DECEMBER 2010.
Equipment HR20-100, AM-21

Details:
WCIU 26-1 through 26-4 ARE available. 26-5 is NOT. 26-5 has been on the air for 5 months now. Why is the HR-20 and AM-21 not listing it?
Duration this has been an issue: 5 months
Is this channel listed on Tribune Media/Zap2it? Yes. It has been for months now.
Have you contacted DirecTV before: yes. about a dozen times. sometimes via the 1-800 number and sometimes via the email
Has someone responded: only with a very similar formmail. No corrective action taken.


Callsign: WPVN
City: Chicago
Issue: 24-1, 24-2, 24-3, 24-4 not available.
Equipment HR20-100, AM-21

Details:
None of WPVN's subchannels are available over the air using the HR-20 or AM-21. Please add them.
Duration this has been an issue: 5 months
Is this channel listed on Tribune Media/Zap2it? Yes. It has been for months now.
Have you contacted DirecTV before: yes. about a dozen times. sometimes via the 1-800 number and sometimes via the email
Has someone responded: only with a very similar formmail. No corrective action taken.

#393 OFFLINE   computersecguy

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Posted 12 April 2011 - 05:50 PM

Then I found the person with the key to the problem. It took 4 days to get the channel added.


Is it possible you could share your secret with us?:D

If not, can you share the key to getting to this person? What information did you finally provide that got you to this person.

#394 OFFLINE   levibluewa

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Posted 12 April 2011 - 06:54 PM

Is it possible you could share your secret with us?:D

If not, can you share the key to getting to this person? What information did you finally provide that got you to this person.


Actually, it was the station engineer that pointed me in the right direction. Before that I spent hours on the phone with various clueless CSRs, including the "executive" response team and numerous emails for over a month ... well, you guys know.

Actually I'd have to say that I don't think Directv cares...just like they don't care to add 30 missing HD channels. By and large they're taking their customers for granted...take it or leave it, otherwise they'd be more responsive to viewers input.

#395 ONLINE   bobnielsen

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Posted 18 April 2011 - 08:52 AM

FWIW, Directv finally added 22-3 (Antenna TV) in Seattle to the OTA guide. I don't know when it was added, but noticed it last Friday. It had been in the TMS database since the debut of Antenna TV (this station is Tribune-owned).

#396 OFFLINE   thelucky1

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Posted 27 April 2011 - 02:19 PM

Is anyone having any problems receiving the Lubbock Ramar channels OTA via Directv's receiver or AM21?

22-1 CW
22-2 MyNetworkTV
22-3 Telemundo
34-1 Fox
34-2
A DIRECTV Customer since 1998 :)

#397 OFFLINE   reggie

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Posted 05 May 2011 - 09:44 AM

DMA: Denver
Channel: 20-2
Callsign: KTVD-DT2
Receivers Impacted: AM21
Issue: Universal Sports moved from 9-3 to 20-2 on Jan 10, 2011. It apprears 9-3 was removed, but 20-2 was not added.


I got a call yesterday to tell me this was added. I re-setup the antenna and it was! It pays to be persistent.
Equipment:
HR22-100
AM-21

#398 OFFLINE   KyL416

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Posted 06 May 2011 - 10:06 PM

DMA: Scranton
Missing:
38-2 WSWBDT2 (Me TV)
43-1 W43COD
43-2 W43COD2 (Daystar)
43-3 W43COD3 (Cornerstone)
43-4 W43COD4 (Christian Television Network)
53-2 WQMYDT2 (HD Simulcast of WOLF-TV)
53-3 WQMYDT3 (SD Simulcast of WSWB)

DMA: Philadelphia
Missing:
17-3 WPHLDT3 (This TV)
17-4 WPHLDT4 (Tango TV - Traffic Cameras)
35-66 WYBEDT5 (WFME-TV)
60-2 WBPHDT2 (Yeah it's nothing but a blank screen, but you might as well add it to the EPG now instead of us having to wait a year after they put programming on it before it shows up in our EPG)

Also, another voice demanding they give us a scan option, my market has a LOT of digital translators, while I get the main stations here, just 10 miles away at the other side of the mountain they are better served by digital translators. People should try contacting the stations left out like the Class A digitals, they made an uproar during the digital transition which led to many manufacturers discontinuing converters without analog passthrough, maybe they can unite against DirecTV. Heck when they were pushing for the renewal for SHIVA, DirecTV made a big deal about using AM21's combined with HD recievers as a way for subscribers in unserved markets to get their locals integrated into the guide, many of which are 200+ where low powered digitals and translators are very common.

#399 OFFLINE   quadgirl

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Posted 07 May 2011 - 04:23 AM

Channel 25-4 has been up and running but Directv still won't show its listings. This is for Columbia, SC. Also, 25-2 is inaccurate. I spoke at length to CSR (3 of them) and all I got was that they don't have anything to do with rooftop antennas and that I should call my antenna installer (though it has been up and functioning for 15 years). I sure hope someone is listening somewhere.

#400 OFFLINE   jamieh1

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Posted 07 May 2011 - 12:37 PM

DMA- Greenville Washington New Bern NC

Ch 7-3 WITN-DT3 Missing from guide (Live Doppler Radar)




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