Oh, I don't know. If the install seemed okay and then they launch a new satellite and it is not, that seems to me out of control of the customer and should be at worst a discounted visit.
Many of us had to tweak our dishes and we had excellent signal on the older satellites.
My point being that conditions have changed and the change was not under control of the customer. Nor was necessarily within the customer's knowledge.
DirecTV should be happily adjusting dishes for the new satellite. It is in their interest that it works. They were handing out free DVRs to get people to migrate to MPEG4. Why not free service adjustments when needed?
I agree with you. Last Wednesday night I was watching 206 no problem. Thursday morning i turn it on no picture. Tech just adjusted the dish now everything looks great. DirecTV should not charge for issues they create. Also what about the people that dont visit online websights such as this they probably didnt have a clue as to what happened. There was no mention of sattelite 99c on the DirecTV websight.