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Sunday Ticket Deal - Just secured
Posted 27 August 2008 - 12:36 PM
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Posted 27 August 2008 - 12:58 PM
Please be advised that certain offers depends on specific account information of our customers, hence, some of your friends were automatically given free NFL SuperFan. However, as a way of saying thank you for your continued loyalty with us, I have credited $99 for full price of the NFL SuperFan.
Posted 27 August 2008 - 01:05 PM
Posted 27 August 2008 - 01:13 PM
How long have you been a customer? Have you ever had this deal before?
Posted 27 August 2008 - 01:24 PM
Has anyone secured this deal via eamil to DirecTV. I sent them an email last night requesting this deal, but have not heard back from them yet. I'll post again after I get a response.
Per my post #65
Well Joe, I tried the e-mail approach as you, for I did not feel like playing phone tag with a CSR.This was the response that I received within 20 mins. after I e-mailed them.
Dear Mr. XXXXXX,
Thanks for writing. I see that you have been with DIRECTV for a long time, and we appreciate your staying with DIRECTV.
And to show how much we value you, I have credited the NFL SuperFan charge and added it for free for this season. The changes to your account will be reflected on your next DIRECTV bill, or you can see them immediately by signing into your DIRECTV account online at directv.com/mydirectv and clicking on "Activity Since Last Bill" in the My Account column.
Employee ID XXXXXXXXXX
DIRECTV Customer Service
Catch up to 14 games every week this fall with NFL SUNDAY TICKET, now available at directv.com/nfl.
Make the most of DIRECTV by registering your account on directv.com. You'll learn about exclusive online promotions, new features of DIRECTV and the latest programs and packages. Visit www.directv.com/register today.
I was very nice and told them how much I enjoyed there service,etc.,etc. Thank-U D*
Posted 27 August 2008 - 06:01 PM
I got this deal on Monday.
Premier $0 4 months
HD access $0 4 months
DVR $0 4 months
AAA discount $10 off 24 months
Referral discount $50
Showtime 1 year free
$12 credit 4 months off premier for free showtime
Nascar Hotpass free
1 month free Gamelounge
HD-DVR receiver free
DVR receiver free
SD receiver free
One question, do you think that I will get hit for a $10 downgrade fee when I down grade my package to the HD+DVR package after the 4 months?
If you are getting the Premier package for free then why would there be $12 off it for the first 4 months? $12 off of free would be free lol. Also to answer your last question I dont think there is a downgrade package. When I got mine last week I was told that I just have to keep a $29.99 package for 2 years.
Posted 27 August 2008 - 09:10 PM
After some slight cajoling of the phone agent, she agreed to give me the "Winback" deal, Sunday Ticket for $74.99 (x4 monthly payments) and 4 free months of Premier. I then pushed my luck a bit and asked for Superfan. She laughed a bit, and then compromised and gave me Superfan for 50% off. I thought that was more than fair, and gladly accepted!
FYI, I was currently a Premier subscriber and had been for about 2 years. Another FYI, she had to bill me for the full cost of Superfan ($99), and then issued an immediate credit for $49.50. I got an immediate email confirmed the $49.50 credit.
Good stuff, DirecTV!
Posted 27 August 2008 - 09:15 PM
Posted 28 August 2008 - 06:07 AM
I have a customer for a little over 2 years. I had just got a new HD DVR receiver about 8 months ago for just the cost of shipping.
What I did was call and tell them a friend (all of you on DBSTalk) had just got the deal and was woundering if I could. On the phone no CSR could get it for me so I tried by sending an e-mail. That is when the sent me the number to call and they did it with no issues.
Posted 28 August 2008 - 07:07 AM
I tried by phone first. All I could get was $20 off of the ST package. I said no thanks. The second time by phone no ST, but 3 months of Showtime and Starz.
I then tried the e-mail. Someone called and said what was offered on phone was the best they could do. Second email try...same offer. I complained and they said they will give me a $10 credit for 6 months also, but no ST. I complained again and they gave me a phone number with a PIN# to enter. The guy that answered sounded very confused and couldn't understand why they asked me to call. He wouldn't budge on what was already offered.
I later received another phone call. They would not give me anything in addition to what was already offered. I have no idea why they called to tell me nothing. I asked why all these other people are getting the new customer pkg., and she did not have an answer.
I think they broke me. I don't know what else to do other than give up!
Posted 09 May 2009 - 08:43 AM