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Guest Message by DevFuse

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For new customers: do they force the DHPP on you?


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16 replies to this topic

#1 OFFLINE   todbnla

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Posted 11 August 2008 - 07:04 AM

I just noticed my first month's and next months bill shows the DHPP @ $5.99 a month which I chose not to get, but low and behold their on my bill :mad: , do they force these things on new customers, even if you opted not to get it? :confused:
Regards,
Todd


DirecTV Slimline->HR21-100->Vizio P50HDTV20A 50" Plasma via HDMI
H21-100->42" Vizio LCD via HDMI
H21-100->Polaroid 32"LCD via HDMI
Pioneer VSX1015TX 7.1, Panasonic DMP-BD10 Blu-Ray,
SVS 2531PCi sub, Polk R30 mains, Polk CS125 center, Polk R15 x4 rears


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#2 OFFLINE   RasputinAXP

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Posted 11 August 2008 - 08:50 AM

They usually give you DHPP for free for a year, which would show 5.99 and then a -5.99 adjustment.

"Belligerent and numerous."

Sometimes I update the Dish Network FAQ

AT200, Hopper & 360 via HDMI to Onkyo 505 to basement 42" Westy, Hopper via Comp-over-Cat5 to living room 42" Vizio with a Roku 3, Joey to Toshiba 32" LCD with a Logitech Revue. You want fries with that? Pull up to the 2nd window.


#3 OFFLINE   Redlinetire

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Posted 11 August 2008 - 09:25 AM

If I read my contract right, in exchange for a two year agreement I get DHPP free for the first 9 months (using the credit format as RasputinAXP showed ).
TiVo Series3 --> Toshiba 34HFX83 (CRT)

#4 OFFLINE   todbnla

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Posted 11 August 2008 - 10:03 AM

Yeah thats fine but I did not get the 2 year deal, I hate contracts!
Regards,
Todd


DirecTV Slimline->HR21-100->Vizio P50HDTV20A 50" Plasma via HDMI
H21-100->42" Vizio LCD via HDMI
H21-100->Polaroid 32"LCD via HDMI
Pioneer VSX1015TX 7.1, Panasonic DMP-BD10 Blu-Ray,
SVS 2531PCi sub, Polk R30 mains, Polk CS125 center, Polk R15 x4 rears


#5 OFFLINE   Taco Lover

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Posted 11 August 2008 - 11:05 AM

Call and cancel it, then. I don't think it's part of a contract.

This isn't aimed at you in particular, but does anybody actually call and talk to Dish about things instead of coming here for an answer first? We may all have great knowledge about certain things Dish, but they have the final word about this type of thing.
_________________________
The Taco Lover

#6 OFFLINE   todbnla

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Posted 11 August 2008 - 11:37 AM

I already cancelled it via the website but my first 2 months bill still showed it so I did call and talked to someone who was nice but likely from the Philippines (guessing!) and she said she corrected the issue, but my bill still shows two months of this charge....
Regards,
Todd


DirecTV Slimline->HR21-100->Vizio P50HDTV20A 50" Plasma via HDMI
H21-100->42" Vizio LCD via HDMI
H21-100->Polaroid 32"LCD via HDMI
Pioneer VSX1015TX 7.1, Panasonic DMP-BD10 Blu-Ray,
SVS 2531PCi sub, Polk R30 mains, Polk CS125 center, Polk R15 x4 rears


#7 OFFLINE   finniganps

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Posted 11 August 2008 - 12:16 PM

Yeah, call Dish and see what they say first.....it could have simply been an error that could be handled over the phone.

#8 OFFLINE   tcatdbs

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Posted 11 August 2008 - 12:45 PM

I may just keep mine. I have the 9 free months, so I'll wait to decide. But since I have the Absolute package, I hate to change anything... it's worth $6/mo. to make sure I keep it!

#9 OFFLINE   quizzer

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Posted 11 August 2008 - 12:54 PM

Can someone tell me whts DHPP and why is it necessary?

#10 OFFLINE   Mark Lamutt

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Posted 11 August 2008 - 01:23 PM

DHPP - Digital Home Protection Plan. $5.99 per month fee to extend warrenty on your equipment, and to cover (I think) installer fees.
Mark Lamutt
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#11 OFFLINE   DishSatUser

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Posted 11 August 2008 - 01:48 PM

Got it free on 24 month committment as a new subscriber (also waived activation fee). The only point is that it explains that you need to cancel the service after the free year or it'll continue but at the 5.99 rate.

#12 OFFLINE   BNUMM

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Posted 11 August 2008 - 01:48 PM

It covers equipment and reduces the cost of service calls to $29.00.

#13 OFFLINE   tcatdbs

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Posted 11 August 2008 - 02:15 PM

It's odd you LEASE the equipment, you do not own it, and the charge you $6.00/mo. to make sure it stays running.... but it does beat having to buy new equipment if it fails... pretty much the same as insurance you have to buy when you lease a car.

I only got 9 months free with my 24 month commit, I guess they have different freebies each month. So it's costing me $90 for 2 years worth of not having to worry about equipment failing (or free upgrades to next generation of equipment).

#14 OFFLINE   jclewter79

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Posted 11 August 2008 - 05:18 PM

It makes service calls $29 dollars instead of $99 dollars and covers shipping on replacement receivers and remotes. It WILL NOT cover upgrades to next gen equipment. The best thing to do it to add it when you need it then drop it the next month, this is allowed and you can only pay for it when you need it.
Dish Customer since 12/13/03
Leased 722 DVR (Under contract until 08/02/10?)
(The installer had me sign an exsisting customer 18 month agreement!)
Owned 301 (Purchased at Wal-Mart 12/12/03)

#15 OFFLINE   Sat Monkey

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Posted 12 August 2008 - 07:37 PM

Can someone tell me whts DHPP and why is it necessary?


With the DHPP you get discounted service calls,and low or no cost receiver exchanges should something go wrong with it.

You get one year if the receiver fails, and dish net will replace it at no cost.
After that it kinda depends on how or why it failed for dish net to replace the receiver.

With the DHPP you pay around 29 bucks for a service call and just the freight to return a bad receiver.
Along with that it covers the LNB for the same freight.

Not having it can lead to shelling out a couple hundred bucks or more to replace a receiver, and anywhere from 60 to 80 dollars for an LNB.

Kind of a good idea to have it , but I see lots of customers not get it and end up tring to get their home owners insurance to cover costs for lightning strikes and other "acts of god".

A 500 dollar deductible is a bit pricey for a new receiver.

If you do take a strike, pray it fries tvs and computers ect. just to cover the insurance deductible.

I might be a little off on some of the facts, but that how I understand how the DHPP works.

Please correct me if Im wrong on any point.

Monkey

#16 OFFLINE   todbnla

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Posted 12 August 2008 - 10:29 PM

It is off my bill now so I am happy, but don't get me wrong, it wasnt an issue about it being a good service or not, when I signed up online and spoke to the CSR I opted NOT to have this and low and behold, their it is on my first 2 months bills. All good now, thanks.
Regards,
Todd


DirecTV Slimline->HR21-100->Vizio P50HDTV20A 50" Plasma via HDMI
H21-100->42" Vizio LCD via HDMI
H21-100->Polaroid 32"LCD via HDMI
Pioneer VSX1015TX 7.1, Panasonic DMP-BD10 Blu-Ray,
SVS 2531PCi sub, Polk R30 mains, Polk CS125 center, Polk R15 x4 rears


#17 OFFLINE   wh5916

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Posted 13 August 2008 - 03:02 PM

Call and cancel it, then. I don't think it's part of a contract.

This isn't aimed at you in particular, but does anybody actually call and talk to Dish about things instead of coming here for an answer first? We may all have great knowledge about certain things Dish, but they have the final word about this type of thing.


Yes...happy now?




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