Posted 20 August 2008 - 12:49 PM
OK, so I just spent 35 min on the phone with tech support...this is great, after we went round and round about why I cannot get 1080p on my 60A3000 (completely 24fps capable, and I have tried motion enhancer off to make it 4:4 @96fps) that there is nothing they can do, he offered me Sony's number at least half a dozen times...I mentioned L6.14 and the response was evasive
the best part is that when asked for the code on the upper right and I said 995 he said that's not a dish code that must be on your TV...after 5 min of BS ing he finally got it
my goal was to ensure that this case gets in their knowledge base or OE for you nukes out there....I think there KB is lacking they should be putting EVERY case into a database and trend at least each month...ugh
Basically 100000 people have got the 612 and i am "lucky"..ha lucky that it doesn't work?
Anyway, I did it just to see what I could get out of them, obviously my TV is capable (and I knew it didn;t work based on reading all thre forums)and obviously something is a miss between the 622 and the TV..
But in all honesty, their Corrective Action Program is weak, not to mention information dissemination and Change Managment, but what can we do?
HR23-700, AM21, 360 Elite, HD-DVD, Sony KDS-60A3000..."Blu-Ray Player, heck, I have to use my PS3 for something, it sure as heck isn't a video game console"..audio:Yamaha RX-V863, Bose Acoustimass 10