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Guest Message by DevFuse

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HD Locals: Phoenix, AZ


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65 replies to this topic

#26 OFFLINE   teebeebee1

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Posted 20 May 2009 - 09:41 PM

Getting audio burps, full and partial green screens (mostly lower half), partial black screens, pixelization and complete black screens. It has been happenenig every day since last Saturday on the following stations. No particular time, as it happens every few minutes ( 30-40 times an hour). Local OTA is fine.

ABC - KNXV (15)
CBS - KPHO (5)
NBC - KPNX (12)
FOX - KSAZ (10)
IND - KTVK (3)


The problem is really severe in the evening (heat of the day),. 14 straight days above 100 deg. The problem is observed on all 4 HR2xs. All sat broadcasts are mpg4


bob


Ditto, the old engineer speaks the truth

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#27 OFFLINE   TheRatPatrol

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Posted 20 May 2009 - 09:46 PM

Someone over at AVS isn't having these issues anymore?

It appears that someone at D* has fixed something since last night. I have been flipping channels since 4:30 this afternoon and not found any of these problems today on Channels 5,10,12,or 15. Only KAET-8 continues to have their ongoing issues, apparently they are beyond hope.

I'm not sure who took care of this, but whoever it was gets my thanks. Let's hope hope these problems don't make a return visit.



#28 OFFLINE   dlt4

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Posted 20 May 2009 - 10:12 PM

Someone over at AVS isn't having these issues anymore?


Pardon my ignorance, but what is AVS?

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#29 OFFLINE   Hoxxx

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Posted 20 May 2009 - 10:37 PM

Please post broadcast issues with DIRECTV satellite delivered HD Local Channels only

DMA: Phoenix, AZ
Established: 5/17/2006
Rank: 12

HD Locals available in this DMA

  • ABC - KNXV (15)
  • CBS - KPHO (5)
  • NBC - KPNX (12)
  • FOX - KSAZ (10)
  • PBS - KAET (8)
  • CW - KASW (61)
  • MNT - KUTP (45)
  • IND - KTVK (3)

For instructions, please visit this thread


I watch mainly Fox and CBS. I do a lot of recording and seldom watch live. I see a lot of brppps and skips.
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#30 OFFLINE   TheRatPatrol

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Posted 21 May 2009 - 07:28 AM

Pardon my ignorance, but what is AVS?

http://www.avsforum.com/

Heres the Phoenix thread.

#31 OFFLINE   GaryAZ

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Posted 21 May 2009 - 08:18 PM

I get severe Brrrippps on KAET channel 8 HD programming. I do NOT get these errors on the OTA channel 8.1. I know because I've recorded both DirecTV and OTA versions of the same show. The DirecTV transmissions are almost intolerable there are so many break-ups.

#32 OFFLINE   dlt4

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Posted 22 May 2009 - 12:01 PM

I get severe Brrrippps on KAET channel 8 HD programming. I do NOT get these errors on the OTA channel 8.1. I know because I've recorded both DirecTV and OTA versions of the same show. The DirecTV transmissions are almost intolerable there are so many break-ups.


I don't watch the local channels very much, but KAET is definitely the worst of the bunch based on my experience.

At the same time, the local problems reported by me and lots of others recently seem to have gotten better the last few days. My wife said the Wednesday night recording of American Idol was almost perfect, whereas the Tuesday night recording was pretty bad in places.

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#33 OFFLINE   teebeebee1

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Posted 30 May 2009 - 02:31 PM

FOX HD channel is acting up similar to the probs we had in the past few weeks, nothing quite that bad but some brrrip 'n here and there

#34 OFFLINE   dlt4

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Posted 30 May 2009 - 03:07 PM

I sent an email to KAET last weekend about their terrible audio and video problems during the Memorial Day concert from DC. I didn't get a reply, but of course I wasn't them money so I guess they weren't interested in what I had to say.

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#35 OFFLINE   dlt4

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Posted 31 May 2009 - 07:57 AM

A friend of mine had D* out about a week ago on a service call related to the audio and video problems on the locals. He fixed a couple of minor things, but he also said that some of the local stations are having problems related to the upcoming digital transition. According to the tech, the problems should go away on June 12. Let's hope he knows what he's talking about.

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#36 OFFLINE   sdirv

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Posted 31 May 2009 - 09:53 AM

Got so bad for me that I sent an e-mail in to D*'s "Customer Advocate", got a phone call back from her office the next morning. Spent about 30 minutes on the phone with the guy explaining the problems, which stations, as much detail as I could. Told him about the brrriiippppp message thread here with nearly a thousand messages posted.......:lol:

I was told he was turning the issue over to "engineering", nearly right away the problem went away.

Funny how that works......

#37 OFFLINE   teebeebee1

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Posted 02 June 2009 - 11:26 PM

ya i only really see probs on FOX 10 now, it was so bad on Sunday during Family Guy my 2 year old (ya he was watching GOOD PARENTING) looked at the screen and said OOOOHHHH NOOOOOOO! all worriedlike

I laughed

#38 OFFLINE   teebeebee1

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Posted 26 August 2009 - 02:25 PM

Hey noone has posted since my last post

Had some insane audio last night on Fox 10 HD, heads up to anyone that can possibly pass that info on!

#39 OFFLINE   john18

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Posted 27 September 2009 - 02:51 PM

For the second week in a row I have had audio issues with Fox 10 and their NFL programming. The audio wants to cut out or make a rolling stutter sound and my AV receiver shows that it is losing the Dolby Digital audio signal.

#40 OFFLINE   jfeheley

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Posted 27 September 2009 - 10:03 PM

I called PBS 8 several months ago and asked them about the blurps problem with the audio. They said that they knew about it. Here it is several months later and it is still there. It is unwatchable. Looks like I won't be watching Ken Burns Parks series. I still get it a little on the other locals but not near as bad as PBS 8.

#41 OFFLINE   dlt4

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Posted 28 September 2009 - 08:22 AM

I called PBS 8 several months ago and asked them about the blurps problem with the audio. They said that they knew about it. Here it is several months later and it is still there. It is unwatchable. Looks like I won't be watching Ken Burns Parks series. I still get it a little on the other locals but not near as bad as PBS 8.


I sent them an email a few months ago complaining about the burps and pixelization problems. I did receive a reply stating basically that they were working on it. Of course it's never been solved, so I wrote them another email about three weeks ago. No reply this time. Maybe I insulted them by suggesting that since the other locals seem to have solved most of their problems, why don't they ask for help! :lol:

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#42 OFFLINE   DesertFlyer

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Posted 29 September 2009 - 12:18 AM

I have written KAET twice and DirecTV once about the breakups and brrrrps that plauge channel 8. It's completely unwatchable. It's been this way since they added the channel to the lineup. The first time I wrote them KAET said they were working with DirecTV to fix the problem. The second time I got no reply. DirecTV of course asked me to reboot my receivers (clueless). What a waste. PBS has some great programming but I don't watch more than 10 minutes of it because it stutters.
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#43 OFFLINE   TheRatPatrol

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Posted 29 September 2009 - 07:21 AM

Have you guys thought about using an OTA antenna instead?

#44 OFFLINE   dlt4

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Posted 29 September 2009 - 07:48 AM

Have you guys thought about using an OTA antenna instead?


PBS is the only local that has a major problem, at least as far as the ones I watch the most, and I don't watch PBS enough to justify an antenna for just one station. It would just be nice to be able to watch it when I wanted to.

Edited by dlt4, 29 September 2009 - 01:57 PM.

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#45 OFFLINE   DesertFlyer

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Posted 29 September 2009 - 01:38 PM

I live in an apartment complex, and like dlt4, don't want to put up an antenna just for PBS. I just think it's crazy that this hasn't been fixed in months.
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#46 OFFLINE   jfeheley

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Posted 30 September 2009 - 03:33 PM

I called PBS 8 several months ago and asked them about the blurps problem with the audio. They said that they knew about it. Here it is several months later and it is still there. It is unwatchable. Looks like I won't be watching Ken Burns Parks series. I still get it a little on the other locals but not near as bad as PBS 8.



I sent this page to KAET and said read my email (above) and the answers under it.

Here is the answer:
............................................

Mr. Feheley,

I have forwarded your e-mail to our chief engineer and the person in charge of viewer services.


Gary L. McMahan

Associate Director of Development

Philanthropic Gifts

Eight, Arizona PBS

Arizona State University

555 N Central Ave., Suite 500

Phoenix, AZ 85004-1252

602-496-9693

FAX: 602-496-8045

gary.mcmahan@asu.edu

Website: www.azpbs.org

#47 OFFLINE   dlt4

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Posted 30 September 2009 - 04:17 PM

Thanks :)

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#48 OFFLINE   DesertFlyer

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Posted 02 October 2009 - 04:40 PM

I'm glad you guys have been able to make contact. I hope KAET fixes their problems, or get DirecTV to fix the problem if that is the case.

Has anyone noticed that KPNX seems to have some sort of static or interference on anything prerecorded? Commercials, Law & Order SVU, and Conan are where I've seen the static (it's usually pretty subtle). I don't see it on the live local news. I see it on all 3 of my HR2X boxes. Can anyone else confirm? It seems to be a problem on KPNX's end so I imagine it's also visible OTA.
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#49 OFFLINE   dlt4

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Posted 08 October 2009 - 12:21 PM

I'm glad you guys have been able to make contact. I hope KAET fixes their problems, or get DirecTV to fix the problem if that is the case.

Has anyone noticed that KPNX seems to have some sort of static or interference on anything prerecorded? Commercials, Law & Order SVU, and Conan are where I've seen the static (it's usually pretty subtle). I don't see it on the live local news. I see it on all 3 of my HR2X boxes. Can anyone else confirm? It seems to be a problem on KPNX's end so I imagine it's also visible OTA.


About the only time I normally watch KPNX is for Sunday Night Football, but I'll check it out to see if I see the same problem that you've noticed.

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#50 OFFLINE   hikeraz

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Posted 27 October 2009 - 06:14 PM

I just received this response from PBS 8 regarding the dreaded Brrrrp audio and video stutter which makes some programs almost unwatchable.

"There has been an ongoing issue with Direct TV and their transmission of our HD signal. We have been working with Direct for some time on this but little has changed. The reception has actually improved from the early broadcasts but there are still problems. The standard version does not have the stutter/flutter. Since Direct down-converts the HD signal to broadcast it as the standard feed, Direct is obviously receiving a good quality signal initially. We believe that they probably need to upgrade or change out something in the HD transmission at their end but to date that hasn’t been done.

We know that Cox Cable takes the same over-the-air HD transmission and successfully broadcasts the HD version without any of the distortion that Direct is experiencing. We’ll continue to try to resolve the issue. In general we have found that most of the Direct TV techs are unaware of the discussions that have occurred between our engineers and the Direct TV engineers.

Thank you for your interest and for watching Eight."

Sincerely,

Kim
Viewer Services
Eight, Arizona PBS / KAET-Phoenix
Arizona State University
Learn about Eight HD, Eight Create and Eight World.

Any guesses as to what DirecTV needs to do with their signal to get this fixed? I plan on writing DirecTV to see their response and I'll post it if I get one.




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