I went to the same link for the newsroom or webmaster. I just submitted it to the newsroom. The instructions above that selection includes technical issues, so I guess it will work. The address I originally had for the station engineer I'm posting below.
email@example.com I don't know if he's still there but it won't hurt for everyone to use that station link and the email address. The station link is below.
Yep, I'm still here (there). I'm as frustrated with DirecTV as you all are.
I just read this list, and I can answer a couple of questions.
For example, DirecTV gets our HD feed the same way I do at home - OTA. They have a receive location set up downtown someplace with antennas and receivers for all of the local channels. They take the output of the receivers, multiplex them together and send them out to Colorado via fiber. As a number of you know, the signal OTA is fine. As a matter of fact, the signal on Comcast is fine and they get our signal OTA. (The signal on FIOS is also fine - they get our signal as an ASI program stream via fiber). The signal from DirecTV is bad. I'll let you draw your own conclusions.
What else was there...
Oh yeah - although there may be morons working here (I'll neither confirm nor deny that), the nice lady who answers the phone isn't one of them. She can (1) look at the picture and listen to the audio from OTA and cable and tell you what she sees, and (2) let you talk to me who can look at the picture OTA and on cable and tell you what I see. We can't tell you anything about your DirecTV reception or the problem that they are having handling our signal, except to tell you that you aren't alone in seeing it, and that I've called them yet again to tell them about it. If I really felt like chatting, I might also tell you that I've not only checked everything through the transmitter, and found no problem with either the audio or video streams. I do the same check each time DirecTV has a problem with our audio, and after proving that our signal is OK, they do something and fix the issue for another 6 months...
Anyhow, feel free to write, call, whatever. I'll call DirecTV again tomorrow, as I do every day, and let them know that I'm still getting complaints from their customers. Hopefully they'll get around to fixing it for you all, again. Wish I could do more...
I don't know if it would help, but if you all get a list of your receiver model numbers and software versions, it might come in handy. There was a problem in Comcast a while back, and it turned out to be with one model of DVR running one version of software.