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Guest Message by DevFuse

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Tuner issues on HR21-700


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8 replies to this topic

#1 OFFLINE   seern

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Posted 06 September 2008 - 02:51 PM

For the second time in a week the no.1 tuner on my HR21 has gone out. I have switched the cables to make sure it is the tuner and not the switch. Both times a red button reset brought it back to life. I think I need a new unit, but what are other ideas here? I mean if I am trying to record 2 things and it goes out, I lose whatever was being recorded on 1. Further, if recording something, I would be unable to watch something else, which is what triggered today's situation.

Thanks

Sharon
HR24-100
HR34-700

All units in DECA cloud
H24-100 removed from service


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#2 OFFLINE   Supervolcano

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Posted 06 September 2008 - 03:04 PM

Try swapping the bbc's
Try moving it to a different room (if you have another to swap it with).
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#3 OFFLINE   K4SMX

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Posted 06 September 2008 - 03:38 PM

What type of dish do you have, AT-9 or Slimline?
Stew in Florida

HR21-100 (eSATA: Seagate Barracuda 750gb/Antec MX-1), Mitsubishi LT-46131 (HDMI), Onkyo A/V (optical), Slingbox Pro/WLI-TX4-G54HP
HR20-700 (eSATA: FreeAgent Pro 750gb), Mitsubishi LT-46131 (HDMI), Pioneer A/V (optical)
HR20-700, Mitsubishi LT-37132 (HDMI), Sony A/V (optical)
HR20-700, Mitsubishi WD-65731 (HDMI)
H20-600 (x 2)

#4 OFFLINE   seern

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Posted 06 September 2008 - 04:54 PM

Try swapping the bbc's
Try moving it to a different room (if you have another to swap it with).


When I swapped the cables from 1 to 2 and 2 to 1, the bbc's were still attached, so that has been tried. I have a slimline dish. Both times this has happened its been tuner 1.

Sharon
HR24-100
HR34-700

All units in DECA cloud
H24-100 removed from service


#5 OFFLINE   K4SMX

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Posted 06 September 2008 - 05:45 PM

Receiver, multi-switch, or LNB - all service items, unless you can talk them into a new receiver over the phone. Unlikely......
Stew in Florida

HR21-100 (eSATA: Seagate Barracuda 750gb/Antec MX-1), Mitsubishi LT-46131 (HDMI), Onkyo A/V (optical), Slingbox Pro/WLI-TX4-G54HP
HR20-700 (eSATA: FreeAgent Pro 750gb), Mitsubishi LT-46131 (HDMI), Pioneer A/V (optical)
HR20-700, Mitsubishi LT-37132 (HDMI), Sony A/V (optical)
HR20-700, Mitsubishi WD-65731 (HDMI)
H20-600 (x 2)

#6 OFFLINE   seern

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Posted 06 September 2008 - 08:43 PM

I would not think that this was an issue with the slimline since it is only affecting the number 1 tuner. Also a red button reset would not clear lnb or multi-switch issues. I will try a call to support tomorrow and see where I get.

Sharon
HR24-100
HR34-700

All units in DECA cloud
H24-100 removed from service


#7 OFFLINE   K4SMX

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Posted 06 September 2008 - 09:17 PM

There apparently have been some infrequent compatibility issues with HR21-700's and certain LNB's. Something to keep in the back of your mind. I'm not sure if the additional use of an external multi-switch figures into the issue one way or the other. It's all rather arcane.....
Stew in Florida

HR21-100 (eSATA: Seagate Barracuda 750gb/Antec MX-1), Mitsubishi LT-46131 (HDMI), Onkyo A/V (optical), Slingbox Pro/WLI-TX4-G54HP
HR20-700 (eSATA: FreeAgent Pro 750gb), Mitsubishi LT-46131 (HDMI), Pioneer A/V (optical)
HR20-700, Mitsubishi LT-37132 (HDMI), Sony A/V (optical)
HR20-700, Mitsubishi WD-65731 (HDMI)
H20-600 (x 2)

#8 OFFLINE   seern

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Posted 07 September 2008 - 07:52 AM

Thanks Stew for that bit of arcane info. An intermittent problem like this would throw most techs into a tizzy. They would take a look and if it was working at that moment declare "I don't see no problem"! :nono2:

Sharon
HR24-100
HR34-700

All units in DECA cloud
H24-100 removed from service


#9 OFFLINE   K4SMX

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Posted 07 September 2008 - 04:55 PM

Are you actually using a multi-switch in your current setup? If so, you can temporarily bypass it with four double-female barrel adapters, and hook your two DVR's directly to your dish lines to eliminate it as a possible problem.
Stew in Florida

HR21-100 (eSATA: Seagate Barracuda 750gb/Antec MX-1), Mitsubishi LT-46131 (HDMI), Onkyo A/V (optical), Slingbox Pro/WLI-TX4-G54HP
HR20-700 (eSATA: FreeAgent Pro 750gb), Mitsubishi LT-46131 (HDMI), Pioneer A/V (optical)
HR20-700, Mitsubishi LT-37132 (HDMI), Sony A/V (optical)
HR20-700, Mitsubishi WD-65731 (HDMI)
H20-600 (x 2)




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