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Dish Letter: Upgrade Receiver (721 etc)


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175 replies to this topic

#176 OFFLINE   BBCInc

BBCInc

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Joined: Oct 11, 2008

Posted 29 December 2008 - 04:37 AM

Do be fair, with the turn-over rate typical of most call-centers, at least half of the CSRs will be new since 4 months ago...


Surely, with all the wheeling and dealing going on involving these swaps, the CSRs have some kind of written record to fall back on, perhaps in the form of account notes, so they don't have to depend on retention, non-fading memories, etc.

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