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Need Help>>>installer Wont Install


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54 replies to this topic

#41 OFFLINE   eakes

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Posted 20 September 2008 - 08:09 AM

can anyone tell me what the installers use to see if they can or cannot receive sat signal?


To do it right they need a compass and an inclinometer. Find the azimuth for each satellite and site over the inclinometer at the proper elevation for each satellite.

It would appear a number of 'installers' take a look, wave their hands in the air, declare "no LOS" and head for the coffee shop.

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#42 OFFLINE   harsh

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Posted 20 September 2008 - 08:12 AM

can anyone tell me what the installers use to see if they can or cannot receive sat signal?

There is a plastic box kind of gizmo that has a couple of levels and a compass with the satellites marked on a vertical pane of plastic.

We're approaching the time of year you can use the sun's position to tell you where the satellites will be. http://www.dbstalk.c...ead.php?t=63277

There is also a moon sighting method.

Usually, you can eyeball the LOS with a compass unless it is really iffy.

#43 OFFLINE   joe diamond

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Posted 20 September 2008 - 09:31 AM

There is a plastic box kind of gizmo that has a couple of levels and a compass with the satellites marked on a vertical pane of plastic.

We're approaching the time of year you can use the sun's position to tell you where the satellites will be. http://www.dbstalk.c...ead.php?t=63277

There is also a moon sighting method.

Usually, you can eyeball the LOS with a compass unless it is really iffy.


NEW TECH TERM = "iffy"

Either it is or it isn't. Had a girl explain to me she may be a little pregnant. But I digress...

Actually the LOS thing is ""iffy" because of all the crap that comes into the topic. The FREE installation has the dish attached to the building nearest the ground point and cable entrance; not on the building = not FREE. So some folks end it there. HSPs may give away a pole mount for LOS reasons.
And then managers say to make sure to allow for three years tree growth as if installers can identify trees and their growth rates. They grow faster laterally than vertically depending on rain and other stuff. A ten (or twenty) degree window in each direction is suggested.
At some point the installer is actually making the decision.......do I have time to mess with this one? He is thinking IF I do this will it work and will I get paid for taking the chance that there may not be clearance here. No signal no activation........could invest a lot of time on a close call.
I once arrived after dark at densely wooded cabin where the customer planned to cut down trees in the dark. No the customer couldn't be there during the day, he was driving from elsewhere and I made a special trip.
Installation companies will send a second tech or a "supervisor" to look at the same trees.
Holding the dish to test anything is an insult to adult intelligence but after the first several hundred installations the LOS thing gets less iffy. Some are obvious. Telling expectant (not pregnant) customers there will be no HD today is the hard part. And that is iffy

Joe

#44 OFFLINE   harsh

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Posted 20 September 2008 - 11:47 AM

If I handed you a compass and a lot with a bunch of tall trees to the South, could you eyeball it with certainty? If you can't, the LOS is iffy.

#45 OFFLINE   BattleZone

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Posted 20 September 2008 - 11:58 AM

I've done enough installs that I can look and be 95% sure if we're good to go or not. The other 5% is "iffy", so I'll bring out my inclinometer to check.

And, BTW, I have used the "dish in hand" many times to verify signal, and it works just fine. Maybe the difference is that I am trying to get the install to go through, while others are trying to make an excuse to leave.

#46 OFFLINE   joe diamond

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Posted 20 September 2008 - 12:29 PM

If I handed you a compass and a lot with a bunch of tall trees to the South, could you eyeball it with certainty? If you can't, the LOS is iffy.


Yup,

Joe

#47 OFFLINE   joe diamond

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Posted 20 September 2008 - 12:34 PM

I've done enough installs that I can look and be 95% sure if we're good to go or not. The other 5% is "iffy", so I'll bring out my inclinometer to check.

And, BTW, I have used the "dish in hand" many times to verify signal, and it works just fine. Maybe the difference is that I am trying to get the install to go through, while others are trying to make an excuse to leave.


That is about it.

I use a pole and a pre assembled dish.I might be tempted to try is with a Birdog but I am not steady enough to lock a signal with the dish in my hands. Low skill!

Joe

#48 OFFLINE   falz

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Posted 20 September 2008 - 03:01 PM

I've done enough installs that I can look and be 95% sure if we're good to go or not. The other 5% is "iffy", so I'll bring out my inclinometer to check.

And, BTW, I have used the "dish in hand" many times to verify signal, and it works just fine. Maybe the difference is that I am trying to get the install to go through, while others are trying to make an excuse to leave.


My installer was in the "excuse to leave" category. Anyone think getting a complaint against him would do anything? I'd like him to hear about it/try harder for the next guy/etc, but not get fired (unless this is his 10th complaint or something equally high).

#49 OFFLINE   Jared701

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Posted 20 September 2008 - 03:29 PM

My installer was in the "excuse to leave" category. Anyone think getting a complaint against him would do anything? I'd like him to hear about it/try harder for the next guy/etc, but not get fired (unless this is his 10th complaint or something equally high).


LOL falz, you just gave me a great idea. Instead of calling to complain I called the company who sent the tech out to me and called to tell them he did a really good job.

#50 OFFLINE   Johnnie5000

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Posted 20 September 2008 - 03:47 PM

I've done enough installs that I can look and be 95% sure if we're good to go or not. The other 5% is "iffy", so I'll bring out my inclinometer to check.

And, BTW, I have used the "dish in hand" many times to verify signal, and it works just fine. Maybe the difference is that I am trying to get the install to go through, while others are trying to make an excuse to leave.

Right there with you

can anyone tell me what the installers use to see if they can or cannot receive sat signal?

I use a Suunto Tandem Inclinometer

#51 OFFLINE   joe diamond

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Posted 20 September 2008 - 04:45 PM

Right there with you

I use a Suunto Tandem Inclinometer


They are great until you leave it at home or at the last customer's home,

Try........if you know straight up = 90 degrees and straight out = 0 degrees then half way between the two is 45 degrees. Compare that to the el for your zip. This gets you close enough to clear trees & buildings. Do the az from a nearby house or map (or a compass) and you can decide how much closer to measure. You know az, el & tilt from working in the area.

Joe

#52 OFFLINE   skylox

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Posted 23 September 2008 - 04:53 PM

Ok....take 3.....so i finally got around to calling back D*,(very busy at work lately) and here goes,
I spoke to a third tech guyand told him I need a new slimline 3lnb, the one that specifically picks up 99,101,103....the tech said "oh yes, we just released that dish. let me guess you dont have LOS on 119?" I said thats exectly it. So, he changed my order and specifically said to me that I would be getting that dish.

So what does everybody think my chances are that the installer actually comes out with the correct setup for me?
HR22-100 x2 (HDMI), New Slimline 3LNB, TVs: 42" Vizio 1080p LCD and 32" 720p JVC LCD, Sony 5.1 HTIB, PS3, Wii, Xbox360 Elite, 2 Harmony Remote
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#53 OFFLINE   RobertE

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Posted 23 September 2008 - 05:16 PM

Ok....take 3.....so i finally got around to calling back D*,(very busy at work lately) and here goes,
I spoke to a third tech guyand told him I need a new slimline 3lnb, the one that specifically picks up 99,101,103....the tech said "oh yes, we just released that dish. let me guess you dont have LOS on 119?" I said thats exectly it. So, he changed my order and specifically said to me that I would be getting that dish.

So what does everybody think my chances are that the installer actually comes out with the correct setup for me?


Less than 5%

Sorry.

For whatever reason the roll out of the SL3 LNBs is going ridiculously slow.
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#54 OFFLINE   dkouz

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Posted 23 September 2008 - 08:22 PM

So what does everybody think my chances are that the installer actually comes out with the correct setup for me?


I don't know your area, but if you were here it would not be a problem. Half of our jobs call for KaKu3 and we do have them.

#55 OFFLINE   skylox

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Posted 24 September 2008 - 09:23 AM

Well im in southern Connecticut, about 10 minutes from NY State.
I dont know anybody who has D* in my area....they all live farther away in CT, or way Upstate NY....I have been waiting for over a year so lets hope that luck is on my side.
HR22-100 x2 (HDMI), New Slimline 3LNB, TVs: 42" Vizio 1080p LCD and 32" 720p JVC LCD, Sony 5.1 HTIB, PS3, Wii, Xbox360 Elite, 2 Harmony Remote
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