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Need help realigning dish in Houston area
Posted 20 September 2008 - 02:47 PM
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Posted 20 September 2008 - 03:29 PM
Other than that, buy a taller ladder.
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Posted 20 September 2008 - 03:31 PM
EDIT: nevermind, you said you can't get to the dish. Borrow a tall ladder from a friend maybe?
Posted 20 September 2008 - 03:33 PM
Maybe PRAY that an installer in Houston reads this thread and offers you their services?
Maybe check the telephone book for an installer (but you'll probably have to pay for it)?
Who knows, if you find a 3rd party to fix it for you, maybe (BIG MAYBE) DirecTV can help offset the cost if you VERY NICELY discuss it with the install department. Once you find someone to do it and get an estimated price, immediately call DirecTV and see what they say.
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Posted 21 September 2008 - 10:16 AM
Posted 24 September 2008 - 10:04 PM
Posted 25 September 2008 - 10:06 AM
Thought some of you might be interested in how I resolved my problem, especially if you live in the Houston area. Walked into the offices of All-Tech, a certified D* dealer in Sugar Land, and to my surprise they informed me that they could send a tech out either same day or next day for the standard $80 trip charge. Called D* and they agreed to credit me the $80 considering they would have to pay a tech that amount to realign my dish anyway. Tech came out today in the promised time frame and now my signal strength is actually higher than it was before Ike. Very impressive customer service, both by All-Tech and by D*. I'm a happy customer.