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Recent ViP DVR Software Releases a Cumulative Fiasco?


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52 replies to this topic

#26 OFFLINE   moman19

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Posted 06 October 2008 - 01:36 PM

I have the audio problems with the Oklahoma City ABC and Fox satellite feeds.

..........I also came across a show recorded prior to the "Turbo Upgrade" that now has audio problems. It's an episode of Soundstage, recorded 11-8-07 from RAVE, channel 9470. The software version on my VIP622 was L447 at that time. This show now has these same audio problems, but it played perfectly prior to the "Upgrade."

Has anyone else encountered recordings made before the "Turbo Upgrade" with these problems?


Welcome to the club, OkieDave. I feel your pain and experience EXACTLY the same issues. RAVE's Soundstage shows are some of the prized possesions I have stored on my EHD. They were recorded around Release 4.49 and many are now completely unwatchable due to the dropouts. Prior to the new software, they played fine. I'm hoping that when this current issue is ultimately resolved, the recordings will return to normal. Hang in there.
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#27 OFFLINE   ZBoomer

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Posted 06 October 2008 - 01:47 PM

Hah, I see I'm not the only one hanging onto those old Rave Soundstage recordings. Makes me remember how good the quality of the VOOM channels used to be.

I haven't tried playing one recently, I think I will and see if I get dropouts.

#28 OFFLINE   alangant

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Posted 06 October 2008 - 03:26 PM

I have a 622 and a 722, and before about 4-5 weeks ago, I had never noticed an audio dropout. Now, however, they occur frequently on local channels (Dallas, TX DMA).

The only problem I had previously with these boxes is the low and often unwatchable content from the 129 satellite. Everything on 110 and 119 comes in just fine.

I ONLY watch previously recorded content, my video feed is via HDMI through a Yamaha receiver, and my audio drop is via optical to the Yamaha.

Also, I added EHD one week ago, so my audio dropouts pre-dated EHD.

Thanks to those of you who have donated your boxes to Echostar to assist in their analysis. I did get an email back from the quality department stating that they were examining the problem via some customer-supplied examples.
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Samsung HL-R6168W(TR61X2), Polk Audio RM7500, Dishnetwork DVRs(722/622/508/501), Yamaha RX-V2600 AVR, Sony DVP-NS3100ES DVD, Panasonic DMR-EZ17K DVD recorder, Panasonic LX600 Laserdisc, ChannelMaster 4228 UHF antenna.

#29 OFFLINE   rohdem

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Posted 06 October 2008 - 04:34 PM

I also have the replay button problem and it is very, very aggravating!! I click to go back 8 seconds (or whatever it is) and it will often send me back to the beginning of the recording. I believe it has happened going forward also (30 sec forward), but doesn't happen as often.

#30 OFFLINE   like2dish

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Posted 06 October 2008 - 09:02 PM

I just added a posting about data dumps and noticed this question about potential issues with the internal harddrive. Anyway...here's some possibly related info.

We have a ViP 722.
Skip, fast forward, rewind...all of these do weird things for us. One small skip can send you way to the beginning or end of a show.:nono2:
We came home this weekend to find our internal drive wiped nearly clean. Only three tv shows left from what had been an equivalent of 45 hours of HD quality data.
DISH is at a loss for explaining what might have happened. DVR seems to check out OK with them.

#31 OFFLINE   P Smith

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Posted 06 October 2008 - 11:59 PM

Connect the 722 to Internet and send all logs to Dish from Diag menu.

#32 OFFLINE   phrelin

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Posted 07 October 2008 - 12:02 AM

Connect the 722 to Internet and send all logs to Dish from Diag menu.

Cool. Any info on how that works exactly? What do they get in the way of logs?

#33 OFFLINE   Ron Barry

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Posted 07 October 2008 - 12:12 AM

Do not send your logs to Dish unless Dish requested that you do so!! This has been mentioned before but I cannot re-iterate enough. Logs without personal experience and information surrounding an event are of minimal use and I am sure they are deleted if there is no one actually looking for them coming.

One more time.. Only send your receiver logs to Dish when requested. Dish does not need a lot of unrequested logs landing on their door stop and most likely they would just get tossed into the bin bucket.

As for what is in them? Having had experienced in past trouble shooting embedded hardware issues, my guess is there is various pieces of info that may or may not help in troubleshooting a problem. Sometimes you got lucky and there is enough left of the corpse to root cause the issue. Other times it was so messed up that you could even tell what went where.
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#34 OFFLINE   phrelin

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Posted 07 October 2008 - 01:22 AM

Ok. Thanks Ron. But I will keep this in mind for a potential protest movement.:D

#35 OFFLINE   James Long

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Posted 07 October 2008 - 01:31 AM

Just remember ... if you interfere with DISH's operations it does not help get the problem solved. It may feel good to "strike back" in some sort of "revenge" ... but it would not help fix the actual problem and could even get in the way of DISH getting information from a customer or tester from which they requested information.

If DISH asks you to send logs great! Do so following their instructions explicitly. If DISH does not ask please leave their bandwidth open for requested logs. Denial of service isn't a good thing. :)

#36 OFFLINE   ChuckA

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Posted 07 October 2008 - 06:03 AM

And remember each receiver has unique hardware and smartcard numbers. You can be sure those are part of the data sent in the logs. If you became a problem for them with uploaded logs you can personally be identified from the uploaded data. They know who you are and where you live!
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#37 OFFLINE   phrelin

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Posted 07 October 2008 - 10:23 AM

Gee. The '60's really are dead.

#38 OFFLINE   Bill_K

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Posted 07 October 2008 - 12:11 PM

As some of you know, two of us, moman19 and I, are working with Echostar Engineering on the audio dropout issue. In PM exchanges the two of us have been discussing what's going on with our recordings and how there are problems we are both experiencing that seem greater than just the HD ABC and Fox dropouts.

Right now we both are having the feeling that things are going the wrong way even though "new features" are being added. As moman19 described it to me: The thing is we both sent in our boxes with recordings containing bad audio to Engineering and got replacement boxes which have the same problem. We both really like the basics of the ViP DVR series. We both have ViP722's and he has a ViP622 while I have a ViP612. Our AV setups are completely different and we are in different parts of the country. And we both remember that before L4.49 it did not seem that these problems were so widespread if they existed at all. Nor did we see so many postings spread out on many threads describing what appear to be the same many problems.

Are there alot of you who watch alot of recorded programming, usually but not exclusively from local network channels, that are not experiencing such intermittent problems as audio dropout, jerky video, freezes when starting a recording, "skip" difficulties, or other problems that might particularly be identified as having something to do with internal hard drive interaction with the rest of the ViP DVR system?


I am in the San Francisco DMA and regularly have audio drop outs, jerky video, and macro blocking on HD channels. I have also encountered one recording of the Leno program last week with no audio for the entire show! I have to agree with the original poster that 'things' are getting worse. In fact, I have been a Dish subscriber for more than 12 years and never experienced as many problems as I encounter today.

#39 OFFLINE   TulsaOK

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Posted 07 October 2008 - 02:35 PM

Do not send your logs to Dish unless Dish requested that you do so!! This has been mentioned before but I cannot re-iterate enough. Logs without personal experience and information surrounding an event are of minimal use and I am sure they are deleted if there is no one actually looking for them coming.

One more time.. Only send your receiver logs to Dish when requested. Dish does not need a lot of unrequested logs landing on their door stop and most likely they would just get tossed into the bin bucket.

As for what is in them? Having had experienced in past trouble shooting embedded hardware issues, my guess is there is various pieces of info that may or may not help in troubleshooting a problem. Sometimes you got lucky and there is enough left of the corpse to root cause the issue. Other times it was so messed up that you could even tell what went where.


The last time I sent Dish log files, they sent me a USB flash drive and it recorded the information and I sent it back to Dish. They paid for shipping, of course. Unsolicited log files, I'm sure, are a waste of everyone's time.
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#40 OFFLINE   P Smith

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Posted 07 October 2008 - 05:38 PM

You probably is not aware, but your DVR sending a lot of info EACH week.

Now think for while - ALL DVRs connected to phone and/or Internet sending logs each week.

#41 OFFLINE   SteveRS

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Posted 07 October 2008 - 07:16 PM

IfI was to call Echostar over the last 8 years for the myriad of audio and video problems, it would be a complete waste of my time.
I have had the 6000, 921 and now 622.

I have learned that the techs just cannot seem to find a solution or do not want to find a solution.
Face it, we are a very small minority with high end home theaters. We notice every audio dropout and video anomaly while most people do not.

I have learned to live with the inferior quality of Dish Network.
However my daughter wonders how I can put up with all the audio and video problems she has witnessed over the years.

It is a lost cause people. Accept it or move on because you will never see a solution from Echostar.

#42 OFFLINE   TulsaOK

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Posted 07 October 2008 - 08:07 PM

You probably is not aware, but your DVR sending a lot of info EACH week.

Now think for while - ALL DVRs connected to phone and/or Internet sending logs each week.


I probably is aware. When Tech Support wanted Log Data, they sent me a USB drive.
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#43 OFFLINE   P Smith

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Posted 07 October 2008 - 08:34 PM

Perhaps you missed - each week each DVR/IRD sending logs if it connected to phone line ot Internet.
Regardless of your mood or wishes !

PS. Will be interesting to know how you force DVR to write those logs to USB drive. I suggest you used same menu what everyone could see.

#44 OFFLINE   James Long

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Posted 07 October 2008 - 08:42 PM

Perhaps you missed - each week each DVR/IRD sending logs if it connected to phone line ot Internet.
Regardless of your mood or wishes !

The most salient point being that DISH requests those logs via phone line or Internet. They are not sent to DISH unsolicited.

PS. Will be interesting to know how you force DVR to write those logs to USB drive. I suggest you used same menu what everyone could see.

Obviously DISH hasn't asked you for logs via USB or you would know. (When I did it I just plug in the thumb drive and it took care of itself.)

#45 OFFLINE   P Smith

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Posted 07 October 2008 - 09:18 PM

And you didn't had a courage and didn't read the drive before and after ?


"The most salient point being that DISH requests those logs via phone line or Internet." - nope, the your DVR is sending logs unsolicited each week. No requests from Dish. Nada. Nicht.

#46 OFFLINE   TulsaOK

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Posted 07 October 2008 - 09:33 PM

Perhaps you missed - each week each DVR/IRD sending logs if it connected to phone line ot Internet.
Regardless of your mood or wishes !

PS. Will be interesting to know how you force DVR to write those logs to USB drive. I suggest you used same menu what everyone could see.


I suggest you don't know what you're talking about, broken English not withstanding. I plugged in the USB drive and the system reset then wrote to the USB drive then reset again. I mailed the USB drive back to Dish.
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#47 OFFLINE   James Long

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Posted 07 October 2008 - 09:37 PM

And you didn't had a courage and didn't read the drive before and after ?

I'm not a hacker ...

"The most salient point being that DISH requests those logs via phone line or Internet." - nope, the your DVR is sending logs unsolicited each week. No requests from Dish. Nada. Nicht.

Who told the receiver to send the logs each (alleged) week? That's the solicitation. DISH has set what gets sent and when. The regular status/log transfers are not user generated spam of DISH Network's servers.

#48 OFFLINE   P Smith

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Posted 07 October 2008 - 10:47 PM

Nobody told them - it's hardcoded in FW. Once for while. I wouldn't call it solicitation.

#49 OFFLINE   James Long

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Posted 07 October 2008 - 10:53 PM

DISH doesn't know that they designed and coded their own receivers to report in and what they report?
Yeah, right. :rolleyes:

#50 OFFLINE   Ron Barry

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Posted 08 October 2008 - 12:28 AM

Moderation warning

Ok.. We have wondered off topic here and I think the point of Dish Logs has been covered sufficiently.

Given the location of this thread, its topic, and the no bash rule of this forum we are keeping a close watch on this thread so if you want to participate please do so in a constructive manner and remember you are in a No Bash zone.

Thanks...
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