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Check Your Broadband Connection - Again
Posted 18 October 2008 - 07:56 AM
I had the message to stay connected to avoid the $5 charge.
I'm on hold now and I just sent an email to tech support.
Well, after 3 or 4 CSRs that didn't understand, even after I explained several of us had seen this problem on 10/10 and would place me on hold after which I'd get a busy signal, I spoke to a fellow who turned in an engineering report. And he placed a note on my acccount to waive the $5 if I get hit with it.
He also told me that you have to fail a call home 3 times before they assess the charge. I dunno, that's what he said.
Posted 18 October 2008 - 09:00 AM
Posted 18 October 2008 - 09:17 AM
I'm seeing the same issue on my 722 and 622 w/ L6.14. I can see and ping both devices on the network, however they both fail Broadband Connection status under diagnostics.
Packet capture shows that TCP sessions are failing to the Dish server. Nothing we can do until it comes back online.
ViP 622 sends SYN - never see a response.
Posted 18 October 2008 - 12:00 PM
Posted 18 October 2008 - 12:47 PM
"Always poke the bears. They sleep too much for their own good."
A GEEZER who remembers watching TV in 1951 and was an Echostar customer from 1988 to 2008, now a Dish Network customer.
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Posted 18 October 2008 - 01:05 PM
Posted 18 October 2008 - 02:40 PM
Posted 18 October 2008 - 03:13 PM
Posted 18 October 2008 - 04:22 PM
That's a Level 3 Communications address. Their Denver system is up, so it has to do with something particular to Dish. I haven't gotten a form response to my email which was what happened on 10/10. I finally got one after things were up and running.
The IP of the server my 722 is trying to connect to, is 18.104.22.168. It is currently unpingable (is that a word).
Posted 18 October 2008 - 07:59 PM
Update: As of Sunday AM, all is well once again.
Dish Network subscriber April 2005-July 2010
DirecTV subscriber July 2010-present
HR34/700 (on 4th replacement, 2013)
HR24/500 (original install, 2010)
HR24/100 (equipment upgrade, 2011)
H24/100 (on 2nd replacement, 2013)
Posted 19 October 2008 - 12:35 AM
Thank you for your email. We apologize for any inconvenience this issue has caused. Thank you for reporting this issue; we are aware of it & are working towards a resolution. Please try your connection again tomorrow as the outage should be restored by that point.
Posted 19 October 2008 - 08:21 AM