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Guest Message by DevFuse

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RSP's


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11 replies to this topic

#1 OFFLINE   georgexplorer

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Posted 05 November 2008 - 01:27 PM

A few of the RSP's names are abbreviations, can anyone help me figure out what they satnd for?:confused:

ACS
ADS
AEI
DRS
Via

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#2 OFFLINE   TulsaOK

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Posted 05 November 2008 - 02:29 PM

A few of the RSP's names are abbreviations, can anyone help me figure out what they satnd[sic] for?:confused:

ACS
ADS
AEI
DRS
Via


What does RSP stand for? :confused:
<span style='font-size: 10px;'>“Life is hard; it's harder if you're stupid.”<br /> - John Wayne</span><br /><br />Avatar: Tanner 1992 - 2009

#3 OFFLINE   georgexplorer

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Posted 05 November 2008 - 02:30 PM

RSP
Residential Service Provider

#4 OFFLINE   Michael P

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Posted 05 November 2008 - 03:34 PM

What's a Residential Service Provider?
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#5 OFFLINE   puckwithahalo

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Posted 05 November 2008 - 03:37 PM

They provide installations and service calls in areas where providers don't have their own dispatch.
The postings on this site are my own and don't represent Dish's positions, strategies, or opinions.

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#6 OFFLINE   georgexplorer

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Posted 05 November 2008 - 03:54 PM

Figured one out;
AEI - Alternative Entertainment Inc.

#7 OFFLINE   BattleZone

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Posted 05 November 2008 - 07:41 PM

What's a Residential Service Provider?


It's a (usually big) contractor that handles Dish installations in areas where Dish doesn't have a local office. Dish has their own offices with "in-house" techs in many larger metro areas, but there are a lot of places where it isn't economical for Dish to have such a setup, so they contract all the work out to an RSP.

#8 OFFLINE   TulsaOK

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Posted 05 November 2008 - 10:18 PM

What's a Residential Service Provider?


An RSP, of course. :)
<span style='font-size: 10px;'>“Life is hard; it's harder if you're stupid.”<br /> - John Wayne</span><br /><br />Avatar: Tanner 1992 - 2009

#9 OFFLINE   Michael P

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Posted 06 November 2008 - 12:32 PM

Last week I saw 2 different Dish Network trucks in my neighborhood. One had a different phone number on the side 1-888-DISH123 and it had Georgia plates (I'm in the Cleveland, Ohio suburbs). The other one had the usual 1-800-333-3474. I presume the truck with the regular Dish number was an in-house. But why would a (presumed) subcontractor from Georgia run a truck up here when there are other (presumably) in house installers?
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#10 OFFLINE   SattManager

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Posted 10 November 2008 - 12:50 PM

RSP is actually a Regional Service Provider. I know this because i work for one. Just to clear that up. Essentially IIP hit the nail on the head. Dish doesnt have inhouse techs in this market so we provide the labor for them for the majority of the residential and commercial work that comes up. Several of them do things differently as the company i work for supplies the vans and pays hourly and some do piece meal work.

DRS = Digital Reception Services
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#11 OFFLINE   SattManager

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Posted 10 November 2008 - 12:53 PM

But why would a (presumed) subcontractor from Georgia run a truck up here when there are other (presumably) in house installers?

What happens from time to time is that the " calendars" start to stretch out meaning that Dish wants to get an installer out to your home within a certain time frame....but if there is a lack of installers or just an over abundance on customers ordering work they will from time to time have installers from another region come in.
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#12 OFFLINE   BattleZone

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Posted 10 November 2008 - 01:17 PM

Last week I saw 2 different Dish Network trucks in my neighborhood. One had a different phone number on the side 1-888-DISH123 and it had Georgia plates (I'm in the Cleveland, Ohio suburbs). The other one had the usual 1-800-333-3474. I presume the truck with the regular Dish number was an in-house. But why would a (presumed) subcontractor from Georgia run a truck up here when there are other (presumably) in house installers?


My little install company is doing work in Cleveland; there used to be 2 large RSPs in Ohio, and one of them left, so Ohio has been behind. I'm moving my company out there, as there is virtually no Dish work in California for subs. Ohio has no local Dish offices, and no "in-house" techs, but when any area gets way behind, Dish will send in-house techs from other areas of the country to work for a week or so to help get them caught up.

The "local" vans in Ohio actually belong to the RSP, not to Dish, again because Dish doesn't have a local office there. Except for the occasional backlog where in-house guys come in from elsewhere, all of the Ohio installers are contractors. And the contractor is a good one; they are very focused on install quality and customer service. They've been great to work with so far.




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