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Leave or take old equipment....
Posted 08 November 2008 - 11:02 PM
Posted 09 November 2008 - 12:44 AM
Posted 09 November 2008 - 08:08 AM
Posted 09 November 2008 - 10:27 AM
I have yet to receive any package to return anything and I guess I will wait a couple more weeks but before the holidays I intend to throw everything in the garbage. How long should I wait? I suspect they have forgotten all about these things and they are not all that valuable anyway. Only the D-12 could even be used with the new dishes from what I understand.
I wish the guy had taken them, although I live in a city that has a liberal trash pile policy. It is still a pain.
Posted 09 November 2008 - 12:01 PM
I have two D* receivers (an HDVR2 DirecTivo and an old RCA box) left over from previous installations. Both were purchased, not leased, equipment. The HDVR2 was in service when my HR21 and Slimline 5LNB dish were installed in January 2008. The installer said nothing about having to take the old HDVR2 when he left.
As I stated earlier, not all techs remove the equipment like they are supposed to do. I don't because I'd rather not be caught in the middle if the customer gets charged for not returning a leased receiver.
Posted 09 November 2008 - 12:06 PM
My son in law had his HD service upraded to include all of the new channels since his original installation. He got a new DVR and dish. The equipment and service was provided without a charge, although I don't know if an extended commitment was required. His old TiVO HD DVR had many hours of recordings that he wanted to transfer to a DVD. The installer insisted that he had to take the old DVR. Yet, when I switched satellite providers recently, DirecTV told me to keep my old equipment (5 year old SD DVR) as I owned the equipment. Is it standard practice for installers to take the old equipment with them?
Here's the reason: folks with HD TiVos (HR10-250s) are being upgraded to current HD-DVRs, including a dish upgrade if necessary, for FREE. However, one condition of that FREE upgrade is that the HR10-250 is taken. The reason for that is because when the free upgrade program first started, people would keep their HR10, reactivate it, and then call and get a second and even third "replacement upgrade" for free. DirecTV caught on and started requiring that the techs take them, as the whole purpose of the free upgrade is to REMOVE the MPEG2 HD receivers from service.
Most folks who upgrade have to pay for that upgrade, either with an upgrade fee, a commitment extension, or both. The HR10 upgrade works differently, and thus has different rules.
Posted 09 November 2008 - 06:07 PM
Thank you, sir.
Here's the reason..