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Question about DNS waiver


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27 replies to this topic

#1 OFFLINE   johnson1995

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Posted 10 November 2008 - 11:41 AM

First I apologize if I've posted in the wrong forum.

My question is what happens if an affiliate fails to respond to the waiver request in the 30 days allowed. Do I automatically get that DNS? Could they come back later and deny it?

Of course what I really expect is they'll deny it the day of just to dash my hopes. :crying_sa

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#2 OFFLINE   joshjr

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Posted 10 November 2008 - 08:29 PM

I have been dealing with this myself. If they have not granted or denied it after 30 days you need to call the Vice President of Customer Service's office and ask them about it. D*'s policy says 45 days but I was told by that office to call after 30 days and they would see what they could do. According to the act from the FCC that D* is required to go by the local affiliate only has 30 days to respond before D* can power the DNS feed on for that local.

I will warn you its a battle. I have been dealing with it for 3 months already. I have been approved for NBC, ABC, PBS, and CW but not CBS and FOX. They are being really stubborn. I am probably going to have to get an antenna and hook it to my HR20-100 so I can DVR locals. I have been denied from CBS and FOX 3 times already but I check it daily and as soon as they deny I re-apply. Good luck with it. If you hit the 30 days and need to call the VP of CS then email me and I will give you the number you will need.

#3 OFFLINE   bobnielsen

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Posted 10 November 2008 - 10:10 PM

I have been dealing with this myself. If they have not granted or denied it after 30 days you need to call the Vice President of Customer Service's office and ask them about it. D*'s policy says 45 days but I was told by that office to call after 30 days and they would see what they could do. According to the act from the FCC that D* is required to go by the local affiliate only has 30 days to respond before D* can power the DNS feed on for that local.

I will warn you its a battle. I have been dealing with it for 3 months already. I have been approved for NBC, ABC, PBS, and CW but not CBS and FOX. They are being really stubborn. I am probably going to have to get an antenna and hook it to my HR20-100 so I can DVR locals. I have been denied from CBS and FOX 3 times already but I check it daily and as soon as they deny I re-apply. Good luck with it. If you hit the 30 days and need to call the VP of CS then email me and I will give you the number you will need.


If you are able to get the locals OTA, I'm surprised that any of them granted a waiver. Some stations won't grant any waivers (even if there is no chance of receiving them OTA).

#4 OFFLINE   wilsonc

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Posted 10 November 2008 - 10:25 PM

First I apologize if I've posted in the wrong forum.

My question is what happens if an affiliate fails to respond to the waiver request in the 30 days allowed. Do I automatically get that DNS? Could they come back later and deny it?

Of course what I really expect is they'll deny it the day of just to dash my hopes. :crying_sa



D* could turn them on, however, once they receive a reply from the affiliate and the affiliate says no, they would have to turn them off.

#5 OFFLINE   joshjr

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Posted 11 November 2008 - 09:12 PM

D* could turn them on, however, once they receive a reply from the affiliate and the affiliate says no, they would have to turn them off.

Thats not true. According to the FCC they have 30 days. No where does it say they can respond behond that and the DNS gets shut off.
It does say if you have LIL in your area then you should lose DNS service but thats different.

#6 OFFLINE   ZTerry

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Posted 11 November 2008 - 10:12 PM

First I apologize if I've posted in the wrong forum.

My question is what happens if an affiliate fails to respond to the waiver request in the 30 days allowed. Do I automatically get that DNS? Could they come back later and deny it?

Of course what I really expect is they'll deny it the day of just to dash my hopes. :crying_sa


If you can get a waiver for DNS, will you receive the distant networks in HD? If so, limited to either east or west, or with a waiver can you receive both east and west in HD? Thanks.

#7 OFFLINE   joshjr

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Posted 12 November 2008 - 02:11 AM

If you can get a waiver for DNS, will you receive the distant networks in HD? If so, limited to either east or west, or with a waiver can you receive both east and west in HD? Thanks.

I was granted waivers for SD for east and west coast for NBC and ABC but denied for HD coverage so I am not sure if I would of got east and west coast for HD DNS.

#8 OFFLINE   ZTerry

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Posted 12 November 2008 - 04:19 AM

I was granted waivers for SD for east and west coast for NBC and ABC but denied for HD coverage so I am not sure if I would of got east and west coast for HD DNS.


Not sure I understand your reply. You say you were denied HD coverage but then state that you are not sure if you would get the east and west coast HD DNS. Seems like you answered your own question as you were denied HD coverage. Am I missing something here? Thanks.

#9 OFFLINE   joshjr

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Posted 12 November 2008 - 06:17 AM

Not sure I understand your reply. You say you were denied HD coverage but then state that you are not sure if you would get the east and west coast HD DNS. Seems like you answered your own question as you were denied HD coverage. Am I missing something here? Thanks.


I was stating that I got east and west coast coverage for SD DNS but am not sure if granted HD feed for DNS if it is for just one coast or for both like the SD. Do you understand now?

#10 OFFLINE   David MacLeod

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Posted 12 November 2008 - 06:33 AM

I had east/west sd of all 4 majors, then my SD LIL were turned on and I lost them. so far NBC is the only one that is allowing me 1 east coast HD feed.
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#11 OFFLINE   ZTerry

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Posted 13 November 2008 - 12:13 PM

I was stating that I got east and west coast coverage for SD DNS but am not sure if granted HD feed for DNS if it is for just one coast or for both like the SD. Do you understand now?


You say you were denied HD coverage so I don't undertand why you are not sure whether you will be granted HD feed for DNS? I must have misinterpeted your statement. In addition, I didn't think anybody received DNS in HD anymore. If so, I would like to find out the circumstances that allowed them to retain HD DNS. At first, DirecTV shut people off from either the east or the west, and then in August they shut them all down.

#12 OFFLINE   videojanitor

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Posted 13 November 2008 - 03:04 PM

In addition, I didn't think anybody received DNS in HD anymore. If so, I would like to find out the circumstances that allowed them to retain HD DNS. At first, DirecTV shut people off from either the east or the west, and then in August they shut them all down.


I've had one HD DNS channel for a couple of years -- got it before my area had HD locals. I fully expected it to be shut off soon after that, but it stayed on. Then this past August, they started shutting people off -- I even got an automated phone call about it -- but here it is, almost three months later, and it is still on. I'm not complaining ...

#13 OFFLINE   johnson1995

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Posted 13 November 2008 - 03:27 PM

If you hit the 30 days and need to call the VP of CS then email me and I will give you the number you will need.


Denied on day 30.:mad: :mad: :mad:

#14 OFFLINE   ZTerry

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Posted 13 November 2008 - 05:04 PM

I've had one HD DNS channel for a couple of years -- got it before my area had HD locals. I fully expected it to be shut off soon after that, but it stayed on. Then this past August, they started shutting people off -- I even got an automated phone call about it -- but here it is, almost three months later, and it is still on. I'm not complaining ...


Good for you! I think it is worth it just for the weather girl on KBNC which just went HD with its news a few months ago.

I take it you still have one of the original no longer available base packages? Would you dare switch base packages now? Nobody seems to have an answer to whether such a switch would disconnect the DNS. I guess no one except those that have actually switched would know.

#15 OFFLINE   Laker44

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Posted 13 November 2008 - 06:05 PM

I was stating that I got east and west coast coverage for SD DNS but am not sure if granted HD feed for DNS if it is for just one coast or for both like the SD. Do you understand now?


If you qualify you would only get the HD feed from one of the coasts.I believe they divided it by the central time zone.I live east of the central time zone and get the east coast HD feed and get both SD feeds.

#16 OFFLINE   videojanitor

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Posted 13 November 2008 - 10:55 PM

Good for you! I think it is worth it just for the weather girl on KBNC which just went HD with its news a few months ago.

I take it you still have one of the original no longer available base packages? Would you dare switch base packages now? Nobody seems to have an answer to whether such a switch would disconnect the DNS. I guess no one except those that have actually switched would know.


I actually changed to a new package about a year ago (PLUS HD DVR), and thought I would lose the HD DNS channel then, but nope, still there. :D

#17 OFFLINE   ZTerry

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Posted 14 November 2008 - 12:43 PM

I actually changed to a new package about a year ago (PLUS HD DVR), and thought I would lose the HD DNS channel then, but nope, still there. :D


Cool. Did you make the change via DirecTV.com or by calling a CSR? Thanks!


(Want to change base packages, but still would like to retain DNS even if only SD; now if only you could tell me a way to get these in HD!!)

#18 OFFLINE   Brian Hanasky

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Posted 14 November 2008 - 01:14 PM

Cool. Did you make the change via DirecTV.com or by calling a CSR? Thanks!


(Want to change base packages, but still would like to retain DNS even if only SD; now if only you could tell me a way to get these in HD!!)


I switched from one of the old packages back in March and kept my ABC, NBC, CBS, and FOX SD DNS. I also was given ABC and FOX HD DNS due to the location of these channels from my home (65-90 miles). I switched on the website. No problem.

As far as how to get HD DNS. If you aren't automatically given the channels such as I was you have to submit waiver requests and then wait and HOPE/PRAY. Odds are you will be denied but never know. It's like the lottery at this point. Somebody always wins...just usually not you or somebody you know. :D

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#19 OFFLINE   videojanitor

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Posted 14 November 2008 - 01:36 PM

Cool. Did you make the change via DirecTV.com or by calling a CSR? Thanks!


I made the change by calling. As I recall, I tried to do it on the website, but it wasn't working right -- when I tried to switch to the PLUS HD DVR package, it kept adding on an extra $10 for the HD access fee, but that's included in that package. So I ended up having to call to make sure I didn't get billed twice for that.

#20 OFFLINE   ZTerry

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Posted 14 November 2008 - 04:43 PM

I switched from one of the old packages back in March and kept my ABC, NBC, CBS, and FOX SD DNS. I also was given ABC and FOX HD DNS due to the location of these channels from my home (65-90 miles). I switched on the website. No problem.

As far as how to get HD DNS. If you aren't automatically given the channels such as I was you have to submit waiver requests and then wait and HOPE/PRAY. Odds are you will be denied but never know. It's like the lottery at this point. Somebody always wins...just usually not you or somebody you know. :D


Thanks for the info! I take it you must not receive local stations in HD from DIrecTV which is why you were able to obtain ABC and FOX HD DNS channels? Surprising then that you didn't also receive CBS HD and NBC HD channels.

#21 OFFLINE   jjn

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Posted 14 November 2008 - 11:00 PM

Thanks for the info! I take it you must not receive local stations in HD from DIrecTV which is why you were able to obtain ABC and FOX HD DNS channels? Surprising then that you didn't also receive CBS HD and NBC HD channels.


About 2 years ago we upgraded to HD and requested waivers for ABC, NBC, CBS and FOX. All were granted except for NBC.
It was denied.
By using this link;
http://directvdnseli...ddressForm.aspx
Were supposed to get a grade B signal for NBC.
If I enter an address that is just a half mile up the street, we can get a waiver for NBC HD.
We do get the locals in SD.
No way can we get NBC in HD to many Redwood trees and mountains in the way.
After the last 2 lockups of our HR20-700's because of 0x029* I called D* to complain and again asked for NBC in HD.
I was told that I needed to request a signal test and that it would cost me $150-$500. Got the form last week, filled it out and sent it back to D*.
No response yet.

#22 OFFLINE   joshjr

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Posted 15 November 2008 - 12:21 AM

About 2 years ago we upgraded to HD and requested waivers for ABC, NBC, CBS and FOX. All were granted except for NBC.
It was denied.
By using this link;
http://directvdnseli...ddressForm.aspx
Were supposed to get a grade B signal for NBC.
If I enter an address that is just a half mile up the street, we can get a waiver for NBC HD.
We do get the locals in SD.
No way can we get NBC in HD to many Redwood trees and mountains in the way.
After the last 2 lockups of our HR20-700's because of 0x029* I called D to complain and again asked for NBC in HD.
I was told that I needed to request a signal test and that it would cost me $150-$500. Got the form last week, filled it out and sent it back to D.
No response yet.

Let us know how the test goes.

#23 OFFLINE   Brian Hanasky

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Posted 15 November 2008 - 06:17 AM

Thanks for the info! I take it you must not receive local stations in HD from DIrecTV which is why you were able to obtain ABC and FOX HD DNS channels? Surprising then that you didn't also receive CBS HD and NBC HD channels.


I don't receive ANY locals (SD or HD) from Directv. I had eligible status (on the directv website) for ABC and FOX due to their distance from me). My NBC broadcasts from about 30 miles away and I can get then at about 60% signal strength OTA. My CBS is about 10 miles from me but they have a transmitter problem and I can't get any signal. Neither CBS nor NBC will give HD waivers. They did give SD waivers about 4 years ago.

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#24 OFFLINE   jjn

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Posted 26 January 2009 - 10:11 PM

Well, sent the paper work in and got a reply in the mail with the # of the tester.
Called to find out the price and it was $175 just to come out and then $75 for the test.
Said I would call back.
In the mean time I got a email from dtv and expressed my disappointment that I could not get NBC HD.
Here is the response:

Your physical location is one of the factors that determines eligibility for HD DNS. I see that waiver request for the HD DNS feed of NBC was submitted on 11/17/2006 and was denied.

I have resubmitted a waiver request to NBC on your behalf, asking for permission to provide you with their digital (HD) broadcasts. Federal law allows your local TV stations 45 days from the date that they receive your waiver request to grant or deny it. Please keep in mind that federal law -- not DIRECTV -- sets strict guidelines for receiving these national networks, so we can't give you any guarantee that your local stations will grant the waiver request.

As soon as we receive news - good or bad - from your local TV stations, we will mail you a postcard notification. You will see the digital (HD) feeds from any local station that grants you a waiver, as long as you have an HD-ready television, a DIRECTV HD or HD DVR Receiver, a DIRECTV Multi-Satellite Dish and local channels from DIRECTV.

That was on 12/03/08 and no news.
My understanding is if there is no response within 45 days from the station DTV can grant the waiver and turn on the signal.

#25 OFFLINE   joshjr

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Posted 27 January 2009 - 12:08 PM

I have resubmitted a waiver request to NBC on your behalf, asking for permission to provide you with their digital (HD) broadcasts. Federal law allows your local TV stations 45 days from the date that they receive your waiver request to grant or deny it. Please keep in mind that federal law -- not DIRECTV -- sets strict guidelines for receiving these national networks, so we can't give you any guarantee that your local stations will grant the waiver request.

As soon as we receive news - good or bad - from your local TV stations, we will mail you a postcard notification. You will see the digital (HD) feeds from any local station that grants you a waiver, as long as you have an HD-ready television, a DIRECTV HD or HD DVR Receiver, a DIRECTV Multi-Satellite Dish and local channels from DIRECTV.

That was on 12/03/08 and no news.
My understanding is if there is no response within 45 days from the station DTV can grant the waiver and turn on the signal.

First of all the 45 days is not the federal law. Its 30 days according to the FCC. I call them on that everytime. D* gives 45 days but the FCC says if a affiliate does not reply after 30 days the waiver is considered granted and D* may turn on the station but they wont. If you want to know the status of the waiver check yourself online. Here is the link. http://www.directv.c...80022#h:563.884

If you need to resubmit the waiver use this link and do it yourself to. Dont wait on D* you can resub this every time its denied even the same day. I have done this and had all but one approved and I am in a grade A signal area. Most would tell you no way in hell I would get one approved under these conditions. Well I have so try it.

http://www.directv.c...80022#h:563.385




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