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New DirecTV Sales Method?
Posted 07 December 2008 - 03:17 PM
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Posted 07 December 2008 - 03:31 PM
The receivers at Costco/Best Buy/Circiut City are for folks who can and are willing to do their own upgrade, because if you lease it there, either you must do the installation yourself, including any dish/switch/cabling needed, or you have to call DirecTV and pay for installation anyway, so there isn't really any advantage other than you can ensure you get a specific model.
Generally, you're going to need the Slimline dish and 2 cables from the dish/switch going to the HD-DVR. You haven't us what equipment you currently have and how it is connected, so we can't give you any advice beyond what I've just told you.
Always remember that there are thousands and thousands of CSRs, all with different levels of training and experience, and call-center turn-over is high everywhere, so don't be surprised if the CSRs don't always have the correct information. If you ask here, you have a much better chance of getting the right answer.
Posted 07 December 2008 - 03:45 PM
Posted 07 December 2008 - 04:05 PM
How many receivers/DVRs do you have total? What model numbers are they? Will the new HD DVR replace an existing receiver or an existing DVR (if so, which)? How many coax cables are coming from your dish to a ground block outside your house? Are any of them unused (not cross connected to a coax going inside)? Are you able to run a coax line yourself if necessary?
Posted 07 December 2008 - 04:35 PM