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Guest Message by DevFuse

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Changes to DirecTV Mas/Spanish packages on Jan 22nd


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26 replies to this topic

#26 OFFLINE   su_A_ve

su_A_ve

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Posted 23 February 2009 - 10:40 PM

I'm curious to know if your letter to the CEO goes anywhere? I wrote to the VP of Operations in regards to other matters and got no response in return. That's a little alarming. I never expected the VP to contact me, thinking there was some kind of filtering, but at least there would have been someone contacting me. Nope.


I sent an email to the VP (Filipark I think). They called home and work and eventually I talked to them for a good 20-30 minutes. Of course it got nowhere, but they seemed to listen at least.

I put it as being a bad marketing decision. Dropping a major news channel that had recently started pushing an HD signal (also more pro-republican), dropping the major African American network, when a sizable Spanish population is African American, and ESPN2 (another HD signal) - well enough said...

I mentioned the fact that they must have gotten many complaints to put back ESPN in SD. Which raised the concern that we also pay the same HD access fee as the English packages. And that many households are bilingual. Replacing HD channels with latin music channels is not the same - don't insult us...
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#27 OFFLINE   Italia

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Posted 24 February 2009 - 05:49 AM

I sent an email to the VP (Filipark I think). They called home and work and eventually I talked to them for a good 20-30 minutes. Of course it got nowhere, but they seemed to listen at least.

I put it as being a bad marketing decision. Dropping a major news channel that had recently started pushing an HD signal (also more pro-republican), dropping the major African American network, when a sizable Spanish population is African American, and ESPN2 (another HD signal) - well enough said...

I mentioned the fact that they must have gotten many complaints to put back ESPN in SD. Which raised the concern that we also pay the same HD access fee as the English packages. And that many households are bilingual. Replacing HD channels with latin music channels is not the same - don't insult us...


No...that's not a VP who you sent that email too. Someone here might be able to explain this better, but I believe your email ended up in a Directv employee's hands....versus the third party when you call up Directv. I sent an actual letter to the VP of Operations. That was just wasted time on my part.

Edited by Italia, 26 February 2009 - 06:10 AM.





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