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Guest Message by DevFuse

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Program Guide Not Working


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4 replies to this topic

#1 OFFLINE   Bellagio917

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Posted 01 January 2009 - 09:49 AM

My rec'vrs:

HIRD-B2
HIRD-D1

My program guide no longer lists the upcoming programs in blocks. I have unplugged the rec'vrs and it still lists everything as an all day program, if that makes sense. For example, I want to find out what is on at 10:00 pm on channel 356 MSNBC. Thats not an option because the guide tells me that whatever is showing currently is playing all day. It's driving me crazy. I called Directv and they couldn't figure anything out. They want to send a tech. I thought I would check here first. I've never seen you all NOT be able to fix a problem.

Thanks in advance for any help you can give me.
Sherry

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#2 OFFLINE   Greg Alsobrook

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Posted 01 January 2009 - 12:44 PM

Try doing two menu resets in a row. Hit Menu>Parental Fav's & Setup>System Setup>Reset>Reboot Receiver. As soon as the first one finishes, then do another one. They will take about 7 minutes each. This will flush your guide cache.

Also, what do your signal strengths look like? You can check this in Menu>Parental Fav's & Setup>Sat & Ant>View Signal Strength.

Here is a template... Fill in the #'s....

Satellite transponders (32 total at 101º) (4,12,18,20,26, and 28 are spotbeams)
1-8 # # # # # # # #
9-16 # # # # # # # #
17-24 # # # # # # # #
25-32 # # # # # # # #

Satellite transponders (3 total at 110º)(No spotbeams)
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA

Satellite transponders (11 total at 119º)(25, 29, 31 are spotbeams)
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #

Satellite transponders (14 total at 99º©)
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 NA NA NA NA NA NA NA NA

Satellite transponders (6 total at 99º(s))(All are spotbeams)
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note: these can be very slow to appear]

Satellite transponders (16 total at 103º(s))(All are spotbeams)
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note, these can be very slow to appear]

Satellite transponders (14 total at 103º©)
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 NA NA NA NA NA NA NA NA
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#3 OFFLINE   jdspencer

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Posted 01 January 2009 - 12:56 PM

Aren't those receivers a little on the old side?
Not that doesn't reduce the problem. :)
DirecTV since '96, Waivers for ABC, CBS, NBC, & Fox, HR23-700 & HR24-500/AM21, using ethernet based MRV.

#4 OFFLINE   Bellagio917

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Posted 01 January 2009 - 02:49 PM

[quote name='AirRocker']Try doing two menu resets in a row.

Also, what do your signal strengths look like? You can check this in Menu>Parental Fav's & Setup>Sat & Ant>View Signal Strength.

Here is a template... Fill in the #'s...."

This was done when I called Directv. No problems. I have discovered I am not alone. On the Directv website in the tech forum many subscribers have been experiencing this same problem since Dec. 23rd. It's quite a thread to read. I will update if and when a solution becomes available. I appreciate your help. It's been frustrating, to say the least.
Sherry

#5 OFFLINE   Bellagio917

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Posted 01 January 2009 - 02:52 PM

:sure:

Aren't those receivers a little on the old side?
Not that doesn't reduce the problem. :)



Yes, and they have worked just fine, thanks. :)
Sherry




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