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ViP HD DVR Audio related Issues - (Post your current audio related issues Here)


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259 replies to this topic

#1 OFFLINE   Ron Barry

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Posted 06 January 2009 - 01:18 PM

This thread is just to report audio related issues. Did L6.16 fix your audio issues or did it make them worse? Please be constructive and specific to your experiences.

When reporting back success or failure, please indicate what channels or shows you were experiencing your audio issues and the area you are reporting from. This will help with the feedback process.

Also, be sure to mention what your previous version was since we might have people going from L6.15 to L6.16 and from L6.14 to L6.16.

If you are having issues specify whether they use OTA or not. Seems to be a belief that people that are still experiencing the issues is related to having OTA connected and this will help collaborate this theory.

Edited by Ron Barry, 06 January 2009 - 06:51 PM.

<strong class='bbc'>New Member of the 9K club & 922/612 User<br /></strong><span style='font-size: 8px;'>"A release is not a release until it is released." - Me. <br />"To the true believer, no proof is necessary. To the non believer, no proof is sufficient." - Peter James (Derived from a Stewert Chase Quote)</span>

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#2 OFFLINE   kstuart

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Posted 06 January 2009 - 02:49 PM

622 is now on L616 which previously was on L615.

L615 fixed all audio problems in L614 and did not introduce any new problems in that receiver (probably because it does not use OTA and is not in St. Louis :) ).

L616 does not reintroduce audio problems of L614 on 720p channels on this 622, so it is not a rollback.
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#3 OFFLINE   phrelin

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Posted 06 January 2009 - 06:44 PM

I have L6.16 on my ViP722. My locals are San Francisco Bay Area.

On my box L6.15 did fix the major audio dropout problem on Fox and ABC as it stopped the dropouts from causing my A/V receiver from turning the dolby off/on. L6.15 also seemed to significantly reduce the number of dropouts on Fox and ABC. However, it left me with less frequent audio dropouts on ABC, CBS, NBC, TNT, HBO, Starz, and Sci-Fi that I know of. These L6.15 dropouts when skipped back would sometimes disappear, sometimes remain as first heard, and sometimes would change syllables. They were sometimes annoying, but not really disruptive.

Compared to last week, I have loaded up my 722 recording schedule. I have great hopes that we will hear no dropouts on any new recordings.

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#4 OFFLINE   moman19

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Posted 06 January 2009 - 07:22 PM

Sadly, initial testing indicates no change with 6.16 on my 722. I am watching NCIS on the local CBS HD channel via sat. It is buffered by about 15 minutes and there are numerous audio dropouts (perhaps 2 per minute). DD5.1 pilot flashes with each dropout.
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#5 OFFLINE   Ron Barry

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Posted 06 January 2009 - 08:00 PM

Do you have OTA connect to this box moman19?
<strong class='bbc'>New Member of the 9K club & 922/612 User<br /></strong><span style='font-size: 8px;'>"A release is not a release until it is released." - Me. <br />"To the true believer, no proof is necessary. To the non believer, no proof is sufficient." - Peter James (Derived from a Stewert Chase Quote)</span>

#6 OFFLINE   dishcustomer722

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Posted 06 January 2009 - 08:10 PM

I'm going to be really ticked when I finally get L6.16 for my VIP722 box and I notice that the "audio dropout" problems have simply migrated from ABC and FOX over to CBS, NBC and other channels. :mad:

We might have to get some pitchforks and go looking for those Dish Network engineers. Maybe flog them or something until they get it fixed once and for all. :D

Squash those bugs Dish Network! Get those gremlins out of my 722 box. Soon!

Edited by dishcustomer722, 06 January 2009 - 08:21 PM.


#7 OFFLINE   Ron Barry

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Posted 06 January 2009 - 08:14 PM

I am sorry dishcustomer722, but there will be no flogging of Dish Engineers. We are in a no bash/ No flogging zone in the support forums. We tend to try and keep to providing our experiences and as much feedback in hopes that this will lend to help identify and fix issues found.

Based on the multiple audio threads we have had here, this one is definitely a nasty one and I think we are looking at possible multiple issues so the more information we provide in terms of what we are seeing, what channels it is on, what type of hardware we have, how we have things configured, and what DMA we are in the better.
<strong class='bbc'>New Member of the 9K club & 922/612 User<br /></strong><span style='font-size: 8px;'>"A release is not a release until it is released." - Me. <br />"To the true believer, no proof is necessary. To the non believer, no proof is sufficient." - Peter James (Derived from a Stewert Chase Quote)</span>

#8 OFFLINE   moman19

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Posted 06 January 2009 - 09:15 PM

Do you have OTA connect to this box moman19?


Yes, I sure do. I have even recorded the events simultaneously. When I do this, the OTA versions contain absolutely no dropouts.

I can further confirm that buffered NBC local HD (via sat) events also have dropouts just like CBS. I'm viewing Law & Order SVU buffered and the drops are plentiful.

In summary, 6.14 had drops only on ABC & Fox while 6.15 and 6.16 have drops only on NBC & CBS. So it appears as if the issue has truly migrated from 720p to 1080i---at least for me, but limited to the 722. The 622 still seems dropout-free at first glance (as was the case with 6.15) but I will test further this evening as it's in the bedroom.

There must be something else, other than drive size, that distinguishes a 622 from a 722.
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#9 OFFLINE   P Smith

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Posted 06 January 2009 - 09:51 PM

Yes, 722 has 2xBCM7412 instead of 2xBCM7411 in 622.

BTW, the L6.16 updating L6.15 ONLY. Not a L6.14 as someone mistakenly reported.

#10 OFFLINE   moman19

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Posted 06 January 2009 - 10:00 PM

OK......

What's a BCM7412 and a BCM7411?
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#11 OFFLINE   P Smith

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Posted 06 January 2009 - 10:10 PM

MPEG decoders - check Broadcom site for technical info.

#12 OFFLINE   phrelin

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Posted 07 January 2009 - 01:47 AM

Ok, Ron, Moman19 and everyone else, I'm here to share the highs and lows of my experience with L6.16 tonight. Sigh, sigh....

We began the evening by watching directly from the EHD an episode of a series from HBO recorded two months ago and moved to the EHD. The three previous episodes all had dropouts using L6.15. Then we watched "Leverage" recorded tonight from TNT. The past two episodes using L6.15 had dropouts, two dropouts and one dropout. Tonight, no dropouts on the cable channel recordings. Imagine the hope building in my mind.

Next, we turned to tonight's "NCIS" (on CBS Bay Area, satellite). One repeatable dropout in the program, but with a never-been-seen-before odd slight video stall.

So rather than switch networks, we watched tonight's recording of "The Mentalist" on CBS already 54 minutes into the show. There were a total of 4 dropouts in the show and I deliberately, with great pain, watched one batch of commercials which had a dropout. When the first dropout occurred I immediately skipped back. When it got to the dropout point again, it froze up completely. I was able to FF ahead, then back to the beginning. The dropout occurred in the same place and it also had a video stall exactly at the dropout point. Each and every one had a repeatable simultaneous audio dropout with video stall. Fortunately, whatever I did on the first one to cause the freeze didn't happen again.

Tomorrow, we will start with L&O:SVU (NBC) followed by the two episodes of Scrubs (ABC) all recorded this evening. We'll probably watch T.. ...ples Choice Awards (CBS) after that.

Just a quick historical run through.
  • L4.49 was reported to have caused dropouts on 622's as early as March 2008, but if it did on my 722, I was not aware of them.
  • L5.12/L6.10/L6.12/L6.14 had really bad dropouts on ABC and Fox and occasional dropouts on CBS and NBC, but with no visible video effects. This was on the ViP722 I sent Echostar Engineering and on the one they replaced it with.
  • L6.15 made the ABC and Fox dropouts quit switching the dolby off/on and appeared to reduce the number of dropouts on those stations to nearly none. The dropouts on CBS and NBC were still there and may have increased in number. Unfortunately, I started getting very slight occasional dropouts on the cable channel recordings.
  • With L6.16 the cable channel recording slight dropouts seem to have disappeared. But on CBS, the dropouts now come with a short video stall.
I'm am, of course, frustrated as I am sure everyone else is. Exactly what happened between L4.48 and L4.49 (or L5.12) that altered the way the stream was handled?

And P Smith - if the 622 has a 2xBCM7411 and the 722 has a 2xBCM7412, what does the 612 use? My 612 has the dropouts, but they are much less disruptive and have never turned the dolby off/on. (So far, they haven't messed with it, thank you very much.)

#13 OFFLINE   moman19

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Posted 07 January 2009 - 07:44 AM

So far, my 622 remains dropout free. Perhaps this is due to the different decoders. If that's the case, my particular pain with my 722 (along with others) must be caused by a combination of the decoder and something else unique about the St. Louis (and select other) DMA.

Whatever is going on here, we need to keep in mind that this issue was introduced by a software update. Release 4.49 worked well on both DVRs with no drops. This issue raised its ugly head about the same time that TURBO HD was introduced.
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#14 OFFLINE   Ron Barry

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Posted 07 January 2009 - 10:36 AM

Excellent Feedback so far . Pherlin, I assume that you did a hard reset to make sure there is nothing left behind with L6.15 that might effect L6.16.

I am sure over a weeks time we will get a better feel of where we are at in the audio stream issue some are seeing. Keep up the good work. Would have loved to have heard we have a slam dunk but given the nature of this one and the fact it is not widespread it does not surprise me some work is still needed.

Edited by Ron Barry, 07 January 2009 - 10:42 AM.

<strong class='bbc'>New Member of the 9K club & 922/612 User<br /></strong><span style='font-size: 8px;'>"A release is not a release until it is released." - Me. <br />"To the true believer, no proof is necessary. To the non believer, no proof is sufficient." - Peter James (Derived from a Stewert Chase Quote)</span>

#15 OFFLINE   phrelin

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Posted 08 January 2009 - 01:12 AM

Here's part 2 of my report that began above.

On NBC, "Law & Order:SVU" had two definite repeatable dropouts with no video effects that were in the same location when skipped back. Surprisingly, "Without a Trace" on CBS, the third CBS show recorded Tuesday night, had no dropouts unlike the other two. And as expected "Scrubs" on ABC was dropout free. We even sat through some commercials during "Scrubs" just to make sure.

As for the portion of tonights "The Peoples Choice Awards" on CBS, like all live taped shows there were no dropouts. And since we don't get FX in HD yet (hint hint Dish), "Damages" was irrelevant though good.

Over the next two weeks our "locals" recording schedule will start to fill up. Fox really won't kick in for a week, but by the end of the month we should have a pretty good test of L6.16 on our 722. But it's clear that on our box recording Bay Area DMA locals off the satellite, CBS and NBC will still have infrequent dropouts. Whether I or anyone else will see the associated video stall on CBS again is likely to be clear by next Monday night. That may have been an unrelated problem. Who knows?

Oh, and I did do a hard reboot after discovering the new software.

#16 OFFLINE   Ron Barry

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Posted 08 January 2009 - 01:21 AM

Figured you did the reboot Phrelin, but wanted to make sure we had a clean slate here.
<strong class='bbc'>New Member of the 9K club & 922/612 User<br /></strong><span style='font-size: 8px;'>"A release is not a release until it is released." - Me. <br />"To the true believer, no proof is necessary. To the non believer, no proof is sufficient." - Peter James (Derived from a Stewert Chase Quote)</span>

#17 OFFLINE   phrelin

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Posted 09 January 2009 - 11:37 AM

This is part 3 of the reports here and here above:

As with previous reports, the show we watched on NBC last night had two dropouts. They were skip back repeatable in the same location and did cause the dolby to switch off/on. We watched 2½ hours of ABC programming and there was one dropout, repeatable, same location, but instantaneous and did not affect the dolby.

#18 OFFLINE   RASCAL01

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Posted 09 January 2009 - 11:44 AM

Received update yesterday. Went from 6.14 to 6.16 on my 622. Never had drop outs on locals but I receive my locals OTA.

Still do not have fold option for the EHDD.
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#19 OFFLINE   Ron Barry

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Posted 09 January 2009 - 11:46 AM

Do you have folders turned on for your Internal recording? If you do you should see them on the EHD. Need to have the same show on the EHD to see them.
<strong class='bbc'>New Member of the 9K club & 922/612 User<br /></strong><span style='font-size: 8px;'>"A release is not a release until it is released." - Me. <br />"To the true believer, no proof is necessary. To the non believer, no proof is sufficient." - Peter James (Derived from a Stewert Chase Quote)</span>

#20 OFFLINE   phrelin

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Posted 09 January 2009 - 12:38 PM

I received an email from the Dish/Echostar folks this morning requesting feedback on the new software. The following is my reply:

Happy New Year everyone.

I don't know that you all really want to hear from me. But the following is a summary of what I regularly have been posting about at DBSTalk's ViP622/ViP722 - L6.16 Audio Related Issues Discussions thread:

Based on L6.15 and L6.16 on our ViP722 you're moving the audio dropout problem around between sources, and altering it's impact on our A/V receiver dolby. It does appear you have almost completely eliminated the problem on ABC and Fox where it originally appeared after either L4.49 or L5.12.

Because of the holiday schedules, we haven't recorded as much as usual. We have played back directly off the EHD some episodes of shows and we have played back from the internal hard drive some episodes of shows recorded under both L6.15 and L6.16.

L6.16 has resulted in the dropouts on cable channels to cease. These had been worse under L6.15 than any other version.

L6.16 has continued the reduction of dropouts on ABC to an average of less than one per hour and minimized the effect to the point the dolby does not turn off.on.

L6.15 increased the average dropout average frequency per hour on NBC to approximately two and L6.16 has resulted in those dropouts causing the dolby to switch off/on.

L6.15 increased the average dropout average frequency per hour on CBS to approximately two and L6.16 resulted in video stalls on those.

We have not watched anything from Fox since L6.16. L6.15 seemed to have fixed the problem on Fox completely.

It appears the dropouts do not move syllables as they did in the past.

Over the next two weeks, the network programming schedules are filling with returning and new shows. We will be able to gather more information for a report by the end of the month.

Since you haven't released any new versions for our ViP612, I would encourage you not to until the problem is completely fixed on the ViP622/722 software. As noted previously, dropouts on the ViP612 do not affect the dolby thereby resulting in a less annoying dropout.

Two final observations. Reports at DBSTalk indicate that, at least for some, the dropouts have disappeared on the ViP622. There have been no reports of the audio dropout occurring with the ViP211 external hard drive DVR option.

Sincerely,

(ME)


If anyone else in the San Francisco Bay Area DMA has some new experiences with L6.16, I'm sure it would be helpful to Dish to see reports posted here.




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