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ViP HD DVR Audio related Issues - (Post your current audio related issues Here)


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259 replies to this topic

#226 OFFLINE   Slordak

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Posted 08 June 2009 - 10:00 AM

Gah, the website seems to have gone down as I was trying to post a reply...

One thing I wanted to point out is that the 622/722 "single-word audio drop-out" problem may be related to how the A/V receiver on the receiving end handles the brief loss or garbling of the Dolby Digital signal. If the invalid or corrupt data in the bitstream is very small, different brands of receivers might handle this with more or less disruption for the end user. Some users might experience virtually no audio loss at all, while others might lose all audio data until the receiver and the stream are "re-synced", which may result in the loss of a word or two.

Of course, it seems like some huge number of users are watching through their built-in TV speakers and thus are immune to this issue altogether...

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#227 OFFLINE   phrelin

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Posted 08 June 2009 - 10:09 AM

Gah, the website seems to have gone down as I was trying to post a reply...

One thing I wanted to point out is that the 622/722 "single-word audio drop-out" problem may be related to how the A/V receiver on the receiving end handles the brief loss or garbling of the Dolby Digital signal. If the invalid or corrupt data in the bitstream is very small, different brands of receivers might handle this with more or less disruption for the end user. Some users might experience virtually no audio loss at all, while others might lose all audio data until the receiver and the stream are "re-synced", which may result in the loss of a word or two.

Of course, it seems like some huge number of users are watching through their built-in TV speakers and thus are immune to this issue altogether...

This is a good observation. It also appears that a dropout from my 722 causes my A/V receiver more processing problems than my 612. But from 722 to 722 there seemed to be no difference.

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#228 OFFLINE   BarryG

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Posted 09 June 2009 - 05:27 AM

the 622/722 "single-word audio drop-out" problem may be related to how the A/V receiver on the receiving end handles the brief loss or garbling of the Dolby Digital signal.

Using 722K 6.51 here and listening to the HDMI or component analog audio outputs (NOT the optical) - I've found some recordings plagued (every 30sec) with the single word audio drop-outs. I've seen it most often on major network news telecasts, both OTA and via satellite.

#229 OFFLINE   EHorst99

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Posted 09 June 2009 - 10:45 AM

In SF Bay Area with 722's:

Lot's of audio problems, recently. Recorded network shows (Tonight Show) having little "glitches" or soft clicking sounds every 10-15 seconds. Very annoying.

Recorded movies -- WALL-E and The Assination of... -- both unwatchable due to serious audio dropouts. Some for extended (multi-seconds) periods of time.

Audio quality has taken a significant hit recently.

#230 OFFLINE   BarryG

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Posted 10 June 2009 - 04:53 AM

Recorded network shows having little "glitches" or soft clicking sounds every 10-15 seconds. Very annoying.

Same experience here - this is a seriously annoying problem.

update: these clicks seem much worse on the 722K's HDMI output than on Component analog audio output.

Edited by BarryG, 12 June 2009 - 05:06 AM.


#231 OFFLINE   phrelin

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Posted 22 June 2009 - 10:59 PM

...having little "glitches" or soft clicking sounds every 10-15 seconds. Very annoying.

For whatever it's worth, had that tonight for about 35 minutes on "The Closer" on TNT.:nono2:

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#232 OFFLINE   LG811User

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Posted 23 June 2009 - 07:25 AM

Noticed the same thing with all the SF Bay Area locals - KGO seems to be the worst

#233 OFFLINE   phrelin

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Posted 23 June 2009 - 09:00 AM

Noticed the same thing with all the SF Bay Area locals - KGO seems to be the worst

I don't even post about the problem with the Bay Area locals any more. After fixing the major problem with Fox and ABC audio dropouts, I'm under the impression Dish Network has said to me: "This is all we're going to do for our few very unimportant Bay Area HD customers." And that impresssion came from direct interaction with Echostar Engineering and Dish Quality.

But since I can't get DirecTV because of line-of-sight issues and Comcast doesn't offer HD in our area, I'm trapped with this attitude. Huge sums spent on lawsuits and developing new equipment, modest to no expenditures spent of making existing equipment work as advertised. Even Microsoft keeps plugging away on current products.

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#234 OFFLINE   LG811User

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Posted 23 June 2009 - 10:32 AM

Interesting. Honestly it's been perfect for me for months now - maybe even a year.

I just started see problems again about 2 weeks ago.

#235 OFFLINE   l8er

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Posted 25 June 2009 - 09:35 AM

Had the audio glitching (clicking?) every few seconds during an NBC show last night (KSDK, St. Louis, via satellite). Very annoying. VIP722k to Sony KDS-60A3000 via HDMI, no external amp or processing. Just switched back to Dish about a week ago and have noticed on other channels as well, but not as severe as last night on KSDK.
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#236 OFFLINE   SteveRS

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Posted 25 June 2009 - 09:05 PM

After suffering through the dreaded brief audio dropout on all recordings for more than a year it is now gone.
On the 622 internal hard drive I played ~15 concert and movie selections for over an hour and a half with no audio dropout blips. Normally there would be at least one every 10 minutes per recording. I went back thru 3 years of recordings.

I now am going thru 2 years of selections on 2 MyBook 750 gig external hard drives.
After 45 minutes of Heart on Soundstage(remember old Rave ch 9470 on VOOM) nary an audio blip.

What the heck is going on?
When will it return?

After being a Dish subscriber for about 10 years(6000, 921, 622) I know about their long history of bugs. I'm not going to get my hopes up ;)

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#237 OFFLINE   rgmiller6

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Posted 27 June 2009 - 07:26 PM

I am a new subscriber to Dish Network and I have a VIP 612 DVR hooked up to my home theater receiver with an optical cable. Surround sound and all audio is great until I go to the local channels of CBS and NBC than I lose ALL audio at all times on those networks. My temporary fix for this has been to go to MENU-6-6 and select PCM only, I than lose surround sound on all channels but do have audio on all channels. Can anyone help me with this problem. Thanks in advance.

Here is an update: On NBC Sunday, June 28th, I had audio on the PGA golf but only on some of the commercials. Still no audio on CBS though.

Edited by rgmiller6, 29 June 2009 - 08:09 AM.


#238 OFFLINE   advocate

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Posted 29 June 2009 - 01:54 AM

Hey everyone! I just posted a solution on the stuttering/lip sync thread which may solve the problems that are being reported in this thread as well. My discussion thers is quite detailed, and I don't want to repeat it all here. But, the short answer is that you need to reduce the number of events on your schedule, and that may solve the issue. Delete non-essential timers or modify the timers so that they result in fewer "events" on the schedule, and this may eliminate your audio issues. See my post there for more details.

#239 OFFLINE   jetfan

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Posted 29 June 2009 - 08:30 AM

I am posting about the clicking/popping sounds that some have reported. I have had a 622 since early May and twice have had to do a soft reboot of the DVR to get rid of the clicks and pops. Sometimes pausing a show and resuming it will make the clicks go away, other times I reboot. It was really bad last night, during live and recorded broadcasts. This doesn't happen when playing other audio sources: games, dvds. So, I believe it's the DVR, although I'm a novice at this, and this is my first DVR, I'm a quick learner.
Anyway, it's oddly comforting to see some others are experiencing the same symptoms as me.

#240 OFFLINE   BarryG

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Posted 06 July 2009 - 05:50 PM

The clicks/pops seem significantly worse when more than one HD program is being recorded simultaneously. My OTA recordings (722K/MT2) seem to have more clicks/pops than my satellite recordings.

#241 OFFLINE   BarryG

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Posted 15 July 2009 - 06:30 AM

I'm getting the clicks/pops consistently on my daily NBC/PBS news recordings. I started recording both the OTA and satellite feeds and the clicks/pops are present on both. They're also present when viewing the broadcasts live. This is a very glaring fault!!!

#242 OFFLINE   jetfan

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Posted 15 July 2009 - 07:49 AM

I had to reset my DVR last night for the first time in 2 weeks because of clicks that wouldn't stop.

#243 OFFLINE   bnewt

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Posted 28 July 2009 - 10:16 AM

noticed over the week end that TNT was having audio problems during King Kong. I have the 722 with 6.18

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#244 OFFLINE   feffer

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Posted 31 July 2009 - 03:36 PM

Using VIP 722 and recently noticed audio fading in and out on ABC (not OTA). This was on a recording of George Stephanapolus' Sunday morning talk show. The volume faded and returned continuously throughout the show. My audio goes thru an AV/R to a 5.1 speaker system. A recording of a show on CNN a few hours later was fine. Later, I noticed the problem again, also on ABC. It's hard to tell if the volume is going up/down on all the speakers, or if it is shifting around from center to R-L speakers (kind of sounds like it might be the later). All the wiring is OK. Anyone else noticing this?

Like many of you, I suffered thru the quick sound drop-outs on Fox and ABC. I hope this is not a mutation of that horrible issue. I did a search and didn't find this mentioned, but I haven't visited this forum for a few months.

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#245 OFFLINE   skyviewmark1

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Posted 10 November 2009 - 07:10 AM

So has this problem gone away for everyone.. I just changed one of my receivers to a 722k with the OTA Module.. Hooked via HDMI to my Onkyo System and projector. Hooked via Component to my 32in lcd. Audio through my Onkyo on DolbyDigital was a total mess. Dropouts ever so often. No audio problems via component to my LCD TV. Changed the Digital output to my Optical cable instead of HDMI and audio was unchange, still dropouts.. This was happenning on ABC via OTA and CBS via Satellite. Any thoughts?
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#246 OFFLINE   BarryG

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Posted 10 November 2009 - 08:01 AM

Any thoughts?

audio issues persist - I'd guess that the unit has design problems

#247 OFFLINE   bnewt

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Posted 10 November 2009 - 11:50 AM

I see lip sync problems almost nightly with MSNBC. I do see some problems with other channels, but with MSNBC it seems to always be out of sync.

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#248 OFFLINE   Mogrub

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Posted 18 January 2010 - 03:09 PM

I had recurring audio drops on my new 722k Dish setup. The fault is triggered when recording using one tuner and watching live tv using another tuner. At that point, if you pause or rewind the live feed, when playback resumes, the audio drops out every few seconds from that point forward. If you then record that program, the drops are also present upon playback. Resets fix the issue for a short time, but when you replicate the fault inducing conditions, the problem recurs.

Connection is HDMI from the 722k to the Pioneer VSX 918V amplifier. There is an OTA module installed but the fault appears to be completely independent of it. Box is in single mode.

Dish sent a replacement 722k. Same problem under the same conditions.

In addition to the 722k to Pioneer amplifier HDMI link, I've also got the audio and video feeds from this 722k sent to a VCR via RCA cables, and from the VCR to the Pioneer amp using RCA cables.

I just replicated the conditions necessary to cause the audio fault, and had the audio drop clearly (and annoyingly) present while listening through the primary HDMI link. I then changed the Pioneer input so that I was listening to the same program via the RCA feed, changing nothing else. Via RCA, there were no audio drops. You can switch back and forth at the Pioneer amp to listen to the HDMI feed (problems) and then the RCA feed (no problems).

Fascinating. Irritating too.

So I took the audio signal from the 722k to the Pioneer amp via an optical cable. Same program still playing with audio drops. Only audible on the HDMI feed. Not via RCA or optical links.

So I moved all of the equipment and rewired as this problem dictated. The video signal now goes direct to the TV from the 722K via HDMI, and the audio travels solo from the 722k to the amp via optical. That's fine, as far as it goes, but since my HDTV is several years old, and thus has only one HDMI input, I am now forced to take the BluRay player video signal to the TV directly, where I'm forced to use the component video jacks, since the only HDMI input is now monopolized by the direct feed from the 722k. Not ideal.

Maybe this information will help somebody else with their audio headaches. I'll repost if the signal drops recur using the new connection scheme, but so far so good.

Edited by Mogrub, 18 January 2010 - 03:19 PM.
typo correction and clarity

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#249 OFFLINE   Red Dwarf

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Posted 04 February 2010 - 08:49 PM

Thanks so much! Good info. Dish was clueless about this bug.

#250 OFFLINE   drmckenzie

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Posted 08 May 2010 - 09:39 AM

I have been getting numerous sound dropouts on recordings -- about a second in duration.

However, when I jump back immediately after a dropout and replay the section, the dropout is gone, and the sound is fine.




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