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ViP HD DVR Audio related Issues - (Post your current audio related issues Here)


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259 replies to this topic

#151 OFFLINE   ZBoomer

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Posted 04 March 2009 - 11:12 AM

I just watched Big Bang Theory and counted 588 drops. I then watched Two And A Half Men and counted 444 drops.


You're telling me you actually sat there watching counted up that high? Wow man, just saying "constant dropouts" would have been just as effective.

Next time I suggest watching the show, not counting over 1000 dropouts. :rolleyes:
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#152 OFFLINE   vader22

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Posted 04 March 2009 - 04:03 PM

I can confirm that I still have the drops, too, in St. Louis. Not much appears to have changed.

For what it's worth, this week I wrote to both local stations affected by the problems, and they said they are aware of the issue and are "pressuring" Dish to fix the problems.

I know a lot of their customers have been "pressuring" Dish, too, and we see how far that has gotten us since October, so I'm not feeling especially hopeful on this day.


What two stations do you have the problem with? For me it is NBC and CBS. It's so bad I can't watch NBC recorded. CBS isn't as bad but it is pretty bad.

#153 OFFLINE   CopyChief

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Posted 04 March 2009 - 05:23 PM

Yup, NBC (Ch.5, KSDK) and CBS (Ch.4, KMOV) are the culprits in St. Louis. The shows I watch on CBS haven't been "new" in a few weeks, but typically the drops have been pretty evenly distributed between the two. But I do agree that NBC is bordering on unwatchable.

Honestly, I'm quickly losing patience with this issue. Ok, to say "quickly" is not accurate, since I've been dealing with this problem since at least October, and have been talking about it here almost since then.

Yes, Dish has offered me a partial credit, and I appreciate that.

But at this point I just want it to work.

#154 OFFLINE   Dood

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Posted 05 March 2009 - 08:44 AM

Yup, NBC (Ch.5, KSDK) and CBS (Ch.4, KMOV) are the culprits in St. Louis. The shows I watch on CBS haven't been "new" in a few weeks, but typically the drops have been pretty evenly distributed between the two. But I do agree that NBC is bordering on unwatchable.

Honestly, I'm quickly losing patience with this issue. Ok, to say "quickly" is not accurate, since I've been dealing with this problem since at least October, and have been talking about it here almost since then.

Yes, Dish has offered me a partial credit, and I appreciate that.

But at this point I just want it to work.



They have told me over and over that there is no problem. just more proof they lie. Dish Network will soon be a faded bad memory.
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#155 OFFLINE   Dood

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Posted 05 March 2009 - 08:45 AM

You're telling me you actually sat there watching counted up that high? Wow man, just saying "constant dropouts" would have been just as effective.

Next time I suggest watching the show, not counting over 1000 dropouts. :rolleyes:



I did because I wanted to report it here.
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#156 OFFLINE   vader22

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Posted 05 March 2009 - 08:58 AM

Yup, NBC (Ch.5, KSDK) and CBS (Ch.4, KMOV) are the culprits in St. Louis. The shows I watch on CBS haven't been "new" in a few weeks, but typically the drops have been pretty evenly distributed between the two. But I do agree that NBC is bordering on unwatchable.

Honestly, I'm quickly losing patience with this issue. Ok, to say "quickly" is not accurate, since I've been dealing with this problem since at least October, and have been talking about it here almost since then.

Yes, Dish has offered me a partial credit, and I appreciate that.

But at this point I just want it to work.


How much of a credit? I guess I should contact them and see about that too!

#157 OFFLINE   CopyChief

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Posted 05 March 2009 - 03:43 PM

They have told me over and over that there is no problem. just more proof they lie. Dish Network will soon be a faded bad memory.


Maybe I'm too trusting, but I think it's a matter of talking to the right people. I really don't think anyone is outright lying, I just believe some folks are better informed than others. That doesn't make it better, I know, nor does it get us any closer to a solution.

Here's my suggestion, if you haven't already: Ask to have your problem escalated so you can talk to the next level of support. And e-mail dishquality@echostart.com. Be very specific outlining the problem at all times and in all contacts. It's a bit tiresome but it has helped me get some results.

No, no -- results probably isn't the right word. Satisfaction. That's more accurate. I say "some" because I'll only be completely satisfied when things work as advertised.

#158 OFFLINE   CopyChief

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Posted 05 March 2009 - 03:49 PM

How much of a credit? I guess I should contact them and see about that too!


They offered me a credit in the neighborhood of $20, and said it would appear on my next bill. As I said in a previous post I'm satisfied with that gesture. But that sense of satisfaction will only last if I see some real movement on the patch soon.

The last update I received (yesterday) stated that they had written the patch and were testing it internally, and that if it passed those tests they'd release it for beta testing.

They're not giving out any timetables at this point, and as much as I hate not knowing, I don't blame them one bit.

Anyway, I'm hopeful -- both that a solution is in sight, and that my hope is not misplaced.

#159 OFFLINE   Kevin Brown

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Posted 05 March 2009 - 07:51 PM

I only had the FOX/ABC dropout problem to a slight degree before. But overall dropouts got worse with 616. I now have 617, and I think things are much improved !!


Do you have a 622 or 722?


722.

#160 OFFLINE   phrelin

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Posted 06 March 2009 - 12:49 AM

722.

Hmmm. Well I have a 722 and a 612 an still get dropouts on both. ABC and Fox are much better than they were, but NBC (KNTV) and CBS (KPIX) can get really annoying at times. But then, I got a couple of dropouts the other day on an ABCFamily show.

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#161 OFFLINE   olds403

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Posted 06 March 2009 - 07:40 AM

This is something new for me, I officially noticed the "talking under water" audio yesterday. I was watching something recorded on the DVR(Glenn Beck on FoxNewsHD) and it had several instances of really strange audio. This is in addition to my short non-repeatable audio dropouts on ALL HD channels, national or OTA.

I have a 722 connected to TV via HDMI for video only, audio is optical to av receiver. L6.16

#162 OFFLINE   phrelin

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Posted 07 March 2009 - 01:14 AM

This is something new for me, I officially noticed the "talking under water" audio yesterday. I was watching something recorded on the DVR(Glenn Beck on FoxNewsHD) and it had several instances of really strange audio. This is in addition to my short non-repeatable audio dropouts on ALL HD channels, national or OTA.

I have a 722 connected to TV via HDMI for video only, audio is optical to av receiver. L6.16

I've had the problem occur for awhile now, occasional but irritating. Rarely, but it does happen, the problem is so bad the video locks up. Happens on locals and cable channels, though I have never seen it on premiums. Recordings only and I don't get OTA. And both the 722 and 612.

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#163 OFFLINE   Dood

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Posted 07 March 2009 - 09:03 AM

I called again today to complain of the problem. Talked to 4 different people and they all told me this is the first time they have heard of the problem.

Can someone here explain that to me? I'd really like to know.

Edited by Ron Barry, 07 March 2009 - 11:29 PM.

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#164 OFFLINE   DR_LaRRY_PEpPeR

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Posted 07 March 2009 - 09:05 AM

Hi all, I've checked in here occasionally, though never posted my symptoms, as they were covered by everyone else. :) Dropouts only on 24fps material (recordings, never watched any live), sometimes accompanied by about a 10 second jump forward (had to skip back once) or a freeze (had to rewind maybe 30 seconds, since it went that much ahead while frozen). I think those 2 things were [mostly] only on the NBC/CBS channels (5/4) though.

Well, sometime between Monday night and Tuesday morning, it seems that our HD locals got new MPEG-4 encoders, as recordings are taking a lot less space since then (my AVS Forum post #8964, item 2).

Awhile after I played Knight Rider from Wed., I began to think I couldn't remember hearing audio dropouts during it (though the local channel is not passing 5.1 now, so figured that might be related, but it's not). Then last night I played Eleventh Hour from CBS and its audio was flawless, which has never happened before! (AVS Forum post #8966)

Now since then I played a little bit of the second half of Terminator: Sarah Connor Chronicles (first half was OTA because of conflict), and it was also fine -- I'm sure I also had drops on Fox shows. And just now checked the beginning of Life on Mars on ABC, which was glitch-free.

So each channel/network seems to be doing well! :hurah:

Did any other markets notice smaller recordings suggesting new encoders? :grin: I would assume some newer markets have had the same types of encoders as national channels (more efficient) all along. I don't know which or how many DMAs had this problem, but maybe that's what they have in common.

#165 OFFLINE   moman19

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Posted 07 March 2009 - 10:29 AM

.....Well, sometime between Monday night and Tuesday morning, it seems that our HD locals got new MPEG-4 encoders, as recordings are taking a lot less space.......


I agree. Something has changed. I have not had much time to fully review recorded events but preliminary scanning of 24fps events recently captured on CBS and NBC do seem to be dropout free! This is great news if no other channels are adversely affected. You may recall that this issue first appeared (in St. Louis, anyway) on the local 720p channels. When they were cured via a software update the issue migrated to the 1080i locals.

Hence, it's a genuine fix as long as it doesn't pop up somewhere else. So far, so good.......:joy:
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#166 OFFLINE   moman19

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Posted 07 March 2009 - 10:37 AM

I called again today to complain of the problem. Talked to 4 different people and they all told me this is the first time they have heard of the problem.

Can someone here explain that to me? I'd really like to know.


It does not surprise me that the customer care folks would be clueless. Who knows what country the first line is sitting in?

All that aside, check your CBS and NBC locals. I think the problem has been finally resolved in the past few days. Dropouts appear to have suddenly vanished (in my house, anyway) and there is speculation on the Forums that encoders have been swapped, upgraded or tweaked.

Let us know what you find. The feedback can only help.

Edited by Ron Barry, 07 March 2009 - 11:30 PM.

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#167 OFFLINE   moman19

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Posted 07 March 2009 - 10:42 AM

Message to Copy Chief & Vader:

You guys are also in St. Louis, like me. Please check recent recordings on KSDK and KMOV. I think the dropout issue is FIXED and am looking for other eyeballs to confirm that it's not just me.
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#168 OFFLINE   Dood

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Posted 07 March 2009 - 09:31 PM

Message to Copy Chief & Vader:

You guys are also in St. Louis, like me. Please check recent recordings on KSDK and KMOV. I think the dropout issue is FIXED and am looking for other eyeballs to confirm that it's not just me.


Mine is just as bad, if not worse, how is that possible?
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#169 OFFLINE   CopyChief

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Posted 07 March 2009 - 10:10 PM

Message to Copy Chief & Vader:

You guys are also in St. Louis, like me. Please check recent recordings on KSDK and KMOV. I think the dropout issue is FIXED and am looking for other eyeballs to confirm that it's not just me.


Well, my eyeballs can't confirm anything about audio :)... but I did watch Thursday's 30 Rock on KSDK (5, NBC) and it was dropout-free. I have also noticed that KSDK, for whatever reason, is not passing 5.1 -- sometimes it seems like they forget to flip a switch or something.

KMOV, CBS (4) is passing 5.1, but when I watched tonight they were running 48 hours, which was not a film/24fps event so likely would not have had the drops, so I didn't test it.

I'll try to run a more comprehensive test tomorrow night. But for now... dance of joy! Woo hoo! Tentative dance of tentative joy, yes... but dancing nonetheless!

To Dood -- make sure the events you're testing were recorded in the past couple of days. If you're continuing to have dropouts and if the dropouts are on any other channels, you may have another issue... just what you want to hear, I know.

#170 OFFLINE   Ron Barry

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Posted 07 March 2009 - 11:48 PM

Does sound like some promising news... Keep the reports coming in guys over the next few days. Both positive and negative. Boy this will be a shock given the issue was always thought to be receiver based.
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#171 OFFLINE   Dr. Cool

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Posted 08 March 2009 - 01:28 AM

Dropouts continue with recorded programming. More common on MGM HD and HDNET Movies, over satellite. Less common on FOX and PBS OTA, yet they're there. No dropouts with most other channels. No dropouts while watching live.
Took ViP622 out of the cabinet, gave it plenty of air. Nothing changed. Dropouts continued.
Disconnected HDMI cable, used optical audio and component video only. Nothing changed. Dropouts continued.

#172 OFFLINE   lujan

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Posted 08 March 2009 - 09:30 AM

I had numerous dropouts from our satellite local NBC station on "Knight Rider" this week. It was a recorded show I watched last night. I've watched other NBC shows with no dropouts but I can't remember whether they were local OTA or local satellite.
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#173 OFFLINE   vader22

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Posted 08 March 2009 - 01:10 PM

Message to Copy Chief & Vader:

You guys are also in St. Louis, like me. Please check recent recordings on KSDK and KMOV. I think the dropout issue is FIXED and am looking for other eyeballs to confirm that it's not just me.


I watched Thursday night's Office last night and it was flawless. Most of my CBS and NBC shows are on Monday so I'll check again tomorrow night and report back.

#174 OFFLINE   phrelin

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Posted 08 March 2009 - 06:20 PM

Message to Copy Chief & Vader:

You guys are also in St. Louis, like me. Please check recent recordings on KSDK and KMOV. I think the dropout issue is FIXED and am looking for other eyeballs to confirm that it's not just me.

Gee, this is good news!

Does sound like some promising news... Keep the reports coming in guys over the next few days. Both positive and negative. Boy this will be a shock given the issue was always thought to be receiver based.

While it did appear that the 622 with L6.16 handled the mpeg decoding fine, I always thought it was how Dish handled the stream between the local station and my boxes since those with OTA said the problem didn't appear on their recordings played back on the same DVR. And it was only in some DMA's.

With that said, moman19 please let the rest of us from other areas know as DR_LaRRY_PEpPeR's post indicates that Dish's mpeg encoder has been changed out for St. Louis. If the recordings are substantially smaller and the audio dropout (and perhaps other glitches) are gone, yippee! But the rest of us will have to start lobbying to get the change in our areas.

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#175 OFFLINE   moman19

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Posted 09 March 2009 - 06:47 AM

I don't know if the new files are bigger or smaller, but I'd swear that image quality of the two channels, that had the issue, has noticeably IMPROVED.
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