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Guest Message by DevFuse

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Little help with Tribune Media Services


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5 replies to this topic

#1 OFFLINE   smitmw1

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Posted 07 January 2009 - 11:56 AM

Looking for a little guidance from someone on an OTA issue. One of my local broadcasters flash-cut to digital only in November. Seemed like a great thing but no one at the station knows who exactly to contact at Tribune Media Services to get the Directv program guide data updated to reflect this. The station was analog only previously. They are finally getting enough complaints from Dtv subs to realize something is wrong. I spent an hour or so on the phone with an engineer there but the same question remains. Who and at what divison of TMS do they need to contact to inform them of the existance of the new KFXP 31.1 digital broadcast. Until the guide/zipcode attenna setup is updated we are all out of luck.


Thanks

Odd tidbit. They are also the broadcasters of the local NBC affiliate. Dish network carries that channel. So Dish must be getting the PSIP data from the NBC station uploading it to TMS where it becomes available to Directv. Is that plausible? The engineers at KFXP will make the call in one second if someone can tell them who to call.

Edited by smitmw1, 07 January 2009 - 12:08 PM.

HR20-700(leased) & HR20-700(owned)
Slimline w/swm lnb
No multiswitch
OTA via individual runs

HR20-700 -> Pioneer Plasma
HR20-700 -> Samsung LCD

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#2 ONLINE   Stuart Sweet

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Posted 07 January 2009 - 12:06 PM

I wish I could help, but I've had zero luck in finding a good contact there. Not from lack of trying, I assure you.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#3 OFFLINE   GolfProRM

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Posted 07 January 2009 - 12:09 PM

You could just start dialing this list until you find someone helpful :D

http://tms.tribune.com/contacts.html

#4 ONLINE   Stuart Sweet

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Posted 07 January 2009 - 12:16 PM

I don't know, I started there and got no one helpful. I'd love to have a line in there.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#5 OFFLINE   smitmw1

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Posted 07 January 2009 - 12:27 PM

You could just start dialing this list until you find someone helpful :D

http://tms.tribune.com/contacts.html



The engineer I spoke to is doing that now. At first I thought they were being lazy I now know they spent all day Monday and Tuesday trying to get this resolved. They were informed that some folks had paid for service calls with directv/dish/attenna people only to be told it couldn't be fixed.

If someone in the industry knows who to contact but is hessitant to give that out send me a PM and I will give you the Name and direct line number of the engineer working on this.

Any sort of forum where broadcast engineers hang out?

Edited by smitmw1, 07 January 2009 - 12:28 PM.
additional info

HR20-700(leased) & HR20-700(owned)
Slimline w/swm lnb
No multiswitch
OTA via individual runs

HR20-700 -> Pioneer Plasma
HR20-700 -> Samsung LCD

#6 OFFLINE   bonscott87

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Posted 07 January 2009 - 12:54 PM

Any sort of forum where broadcast engineers hang out?


AVS probably.




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