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Guest Message by DevFuse

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Report Closed Caption Issues Here


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59 replies to this topic

#51 OFFLINE   shortspark

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Posted 19 January 2009 - 07:57 PM

That sounds like the most plausible explanation of all. Now, what do we do about it?

#52 OFFLINE   ZBoomer

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Posted 19 January 2009 - 08:52 PM

That's what I was thinking; it works great on some channels always, but other channels suck. To me that points to a problem at the source more so than the receiver.
Hopper 2000, 2x Joey 1.0 Dish Receivers, "America's Everything pack" with PlatHD
Pioneer Kuro PDP-6010FD 60" Plasma Display on Hopper (me), Samsung 40" LCD on Joey #1 (wife), Dell ST2410 HD Monitor on Joey #2 (office.)
Pioneer VSX-1018AH-K AVR Receiver, PS3, Klipsch Reference-Series Speakers

#53 OFFLINE   dschneider

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Posted 19 January 2009 - 10:14 PM

That sounds like the most plausible explanation of all. Now, what do we do about it?


Complain, loudly, and often! I'm sure engineering has their hands full with many other issues and the only way resources will be assigned to fixing the CC problem is if Dish feels our pain. I updated my FCC complaint last week (feel free to chime in!) and asked them to please take some kind of action as I do not think anything will happen anytime soon otherwise. My feeling is that Dish will string this out indefinitely if they are allowed to. Beyond that, there isn't much else to be done . . . . wonder how things are over at DirectTV with CCs??

#54 OFFLINE   grog

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Posted 20 January 2009 - 12:34 AM

We have always had a problem with our Microwave upstairs.

When the Microwave is going we get pixel city on both our VIP622's.

Keep reading, this gets good!

So TNT was showing "Without a Trace" and we were watching it in HD on the 32" LCD upstairs.

There is no closed caption on the show.

Then my wife puts something in the Microwave. The interference caused the show to do it's pixel dance. Now the interference is not extreme. We can still see most of what is going on, just the pixel interruption.

This time when the event occurred I noticed we were getting closed caption. The words were garbled but some of the words were correct.

Like I said, this was an interesting event.

This should also be a key to what is going on.
Philips 47" 1080p LCD HDTV 47pfl7422d/37
Philips 42" 1080p LCD HDTV 42pfl3704D
Magnavox 32" 720p LCD HDTV 32MF338B/27
Magnavox 720p 19" LCD
2x DIRECTV Plus® HD DVR (HR24-200 with 1TB ESATA via Thermaltake BlacX external dock), 2x DIRECTV® HD Receiver (H24-200), 1 DIRECTV® Slimline Dish, MRV with Deca CINEMAplus

#55 OFFLINE   bhodgins

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Posted 21 January 2009 - 01:53 PM

CC since 6.15 and 6.16 has been TRULY awful! No rhyme or pattern to it that I can see. I watch mostly network TV and it's garbled. And for the first time, SD TV2 is messed up as well.

#56 OFFLINE   ZBoomer

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Posted 22 January 2009 - 06:48 PM

I get CC consistently perfect on network TV, horrible on most HBO channels, hit or miss on other stuff. (Vip 722 on 6.16)
Hopper 2000, 2x Joey 1.0 Dish Receivers, "America's Everything pack" with PlatHD
Pioneer Kuro PDP-6010FD 60" Plasma Display on Hopper (me), Samsung 40" LCD on Joey #1 (wife), Dell ST2410 HD Monitor on Joey #2 (office.)
Pioneer VSX-1018AH-K AVR Receiver, PS3, Klipsch Reference-Series Speakers

#57 OFFLINE   dschneider

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Posted 06 February 2009 - 11:06 AM

Heads up to CC users -- Dish is rolling out L6.17 with fixes for CC problems! I received 6.17 as a targeted download (with a heads up from Dish) on Thursday morning, and it does seem to have fixed all the issues I had with the HBO, etc HD premium movie channels. However, unfortunately now as a side effect, I have problems with CCs Locals CBS and NBC HD. Please see my post on the discussion of L6.17 software bugs at the top of the Vip612/622/722 Support Forum and please post your experiences if you have received the L6.17 download.

After my earlier postings in this thread I reached out again to my contact at the FCC regarding my complaint expressing considerable frustration (shared by others!) about the lack of response by Dish to CC issues. I believe L6.17 may be a direct result of those complaints. So thanks to all who also filed FCC complaints -- I do think it is making a difference. I am in communication with Dish engineering about CC function with L6.17 and they do seem to be actively working to correct the situation.

#58 OFFLINE   shortspark

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Posted 06 February 2009 - 01:36 PM

Heads up to CC users -- Dish is rolling out L6.17 with fixes for CC problems! I received 6.17 as a targeted download (with a heads up from Dish) on Thursday morning, and it does seem to have fixed all the issues I had with the HBO, etc HD premium movie channels. However, unfortunately now as a side effect, I have problems with CCs Locals CBS and NBC HD. Please see my post on the discussion of L6.17 software bugs at the top of the Vip612/622/722 Support Forum and please post your experiences if you have received the L6.17 download.

After my earlier postings in this thread I reached out again to my contact at the FCC regarding my complaint expressing considerable frustration (shared by others!) about the lack of response by Dish to CC issues. I believe L6.17 may be a direct result of those complaints. So thanks to all who also filed FCC complaints -- I do think it is making a difference. I am in communication with Dish engineering about CC function with L6.17 and they do seem to be actively working to correct the situation.


Thanks to you dschneider for your efforts. I'm sure without your involvement we would never have gotten a fix. I hate to hear that now the locals are screwed up but that might be on a market to market basis. As soon as I get the new firmware upgrade I'll post my findings.

#59 OFFLINE   olguy

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Posted 16 February 2009 - 12:03 PM

Ron Barry posted in another thread requesting information be posted in this one also so here's what's going on for me.

622 with 6.17 - 6.17 fixed the CC on the HBO, et al HD channels but brought it's own set of problems. Here's what I have in Houston:

Watching satellite:

Channel 2 KPRC NBC affiliate - on the HD channel no CC on recorded or live, network feed or local programming. CC works fine on the SD channel.

Channel 11 KHOU CBS affiliate - same problems as KPRC

Channel 8 KUHT PBS - SD only via satellite and no problems

Channel 13 KTRK ABC affiliate - no problems on HD or SD

Channel 26 KPRV Fox Broadcasting - No problems on HD or SD

And recording date makes no difference. Before or after 6.17 doesn't matter.
Watching OTA via the 622:

No problems on any of the HD channels including the PBS which is HD OTA.

And I've not seen problems on the few other channels I've watched such as USA and SciFi

And in a reply to an email I sent this weekend I was told the problem will be forwarded to the Locals Engineering Department. I'll keep you updated on that.

#60 OFFLINE   belador

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Posted 24 February 2009 - 05:47 PM

For me with the vip622, the food network, and TLC are the WORST for CC.


Aye Scott, I have the 722 and it's the same thing. Seems that I have to let it play a bit before it gets synced up. :icon_cry:

Also, I seeing CC problems on a bunch of channels!!!

belador




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