For one thing, I watched the program. I didn't rely on transcripts.
Good ... particularly because these are summaries, not transcripts.
For another, the facts speak for themselves: (1) A promise was made on a live broadcast that set the expectations, (2) three software releases (L6.15, L6.16 and L6.17) failed to deliver or even address the promise, (3) Dish has made no effort to explain this lack of delivery to its subscribers one way or another - although a similar on-air explanation would not be unreasonable to expect.
OK, which promise? Is this the issue:
No mention of failed deployment of L6.15 or why they failed to deliver promised EHD compatibility fixes with L6.16.
I believe you're expecting too much out of the broadcast forums. They are not reports to shareholders or to the CEO put there for accountability. They are a conduit for providing some additional information on their current and future products. If you want that level of reporting be Charlie Ergen.
I'm not into gloom or dispair. I'm just a paying customer who wants to be informed of why an announced enhancement has no been delivered. I didn't set the expectations - they did.
Apparently they are not allowed to talk to their customers unless they clear it with you? Sorry if your expectations were not met but the Tech Forum was never promised to be an accountability session.