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Guest Message by DevFuse

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Is it (DHPP) worth it?


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11 replies to this topic

#1 OFFLINE   Artorture

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Posted 13 February 2009 - 11:36 AM

When my promotion for the Dish Home Protection Plan ended I removed from my account. Since I am leasing my equipment I figured that everything will be done free of charge, hardware wise. Was this a good move?

Edited by Artorture, 13 February 2009 - 11:54 AM.


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#2 OFFLINE   snowcat

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Posted 13 February 2009 - 12:10 PM

From my understanding, the big difference between having DHPP and not is the cost to send a truck out to your house for a repair visit. It's something like $29 with the plan and $99 without it.

I dropped mine as soon as the promotion was over as well. I also understand that you can add it at any time, so if I ever do have a problem with my service that requires a visit, I will add it for that.

#3 OFFLINE   Taco Lover

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Posted 13 February 2009 - 01:02 PM

I also understand that you can add it at any time, so if I ever do have a problem with my service that requires a visit, I will add it for that.

This is correct. If you experience any problems, you can add it at that time.
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#4 OFFLINE   finniganps

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Posted 13 February 2009 - 02:46 PM

I don't carry it anymore either. I had it when I owned my equip., but now I only have a leased receiver that is active on my account.

#5 OFFLINE   TulsaOK

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Posted 13 February 2009 - 03:44 PM

Even leased equipment has a warranty period. Once that is up, is the subscriber not responsible for out of warranty repair?
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#6 OFFLINE   BobaBird

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Posted 13 February 2009 - 05:12 PM

Since I am leasing my equipment I figured that everything will be done free of charge, hardware wise.

From the February 2006 Tech Forum:

Tom: Does leasing include replacement if there are any issues?
LeeAnna: Leasing is a way to get an expensive receiver for a low up-front cost. All receivers have a 1-year warranty whether leased or owned. You can enroll in a warranty program such as Dish Home Protection Plan for the following year. DHPP is $5.99/mo, covers a reduced price service visit, free DishMover, and reduced price shipping.


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#7 OFFLINE   Kagato

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Posted 27 April 2009 - 02:52 PM

I'm a little confused. My DVR broke over the weekend, and the I guess at the same time one of the LNBs drifted enough to go offline. Dish said they were sending a tech out free of charge. I said okay.

I don't know if that is policy, or because I'm a 10+ year customer well out of contract on the VIP622.

#8 OFFLINE   Taco Lover

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Posted 27 April 2009 - 05:48 PM

I'm a little confused. My DVR broke over the weekend, and the I guess at the same time one of the LNBs drifted enough to go offline. Dish said they were sending a tech out free of charge. I said okay.

I don't know if that is policy, or because I'm a 10+ year customer well out of contract on the VIP622.

When enough LNB drift is detected, they will send someone out to fix it, usually for free. Is that what you mean by "your DVR broke" or was there something else?
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#9 OFFLINE   Kagato

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Posted 28 April 2009 - 11:34 AM

The tech over the phone said he was seeing error codes for both alignment and Hard Drive. Tech is here right now with a new 722 and new LNBs.

#10 OFFLINE   coldsteel

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Posted 28 April 2009 - 04:03 PM

The LNB Drift issue superceded the HDDVR issue, good thing the phone agent probably noted the repair order to bring an HDDVR also.

Normally, leased receivers still have a $14.95 shipping charge, which DHPP waives.
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#11 OFFLINE   jsk

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Posted 15 May 2009 - 10:42 AM

Shoot! When my DVR died a few months ago, I should have added DHPP, ordered the replacement and cancelled it when everything was back to normal. I would have saved $8.96. At least I got them to credit me for three days of lost service but I had to ask.
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#12 OFFLINE   Paul Secic

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Posted 15 May 2009 - 12:17 PM

When my promotion for the Dish Home Protection Plan ended I removed from my account. Since I am leasing my equipment I figured that everything will be done free of charge, hardware wise. Was this a good move?


I had DHPP for two years and never needed it, so I cancelled it.

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