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Bad 622 Dish Won't Upgrade to 722 I'm done...


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39 replies to this topic

#21 OFFLINE   Stewart Vernon

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Posted 15 February 2009 - 09:20 PM

To be fair, I can't say I "never" had any other HD VOD on my ViP622. For a while I was in the camp of folks who just weren't getting any VOD at all.

Once they worked out the bugs with that, I can't remember ever getting HD VOD on my 622 unless it was the 1080p one.

Perhaps before they started the 1080p I might have had one or two HD VOD and never noticed. I'm guessing the 1080p movie takes up more space on the hard drive than their other VOD.

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#22 OFFLINE   TulsaOK

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Posted 15 February 2009 - 10:31 PM

I had E* upgrade BOTH my 622's to 722's for free. I've only been with E* for about 5 years, but have a ton of programming. I sent an email to the executive support team and was nice, but firm in letting them know that I do have other options.

Depends who you talk too.......


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#23 OFFLINE   frodob9

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Posted 15 February 2009 - 10:57 PM

The 1080P VOD is the only HD VOD that the 622 has ever had. All other VOD on the 622 has always been SD. As Stewart said earlier Dish never intended for the 622 to have HD VOD due to harddrive space limitations, the 1080P VOD is the exception to the rule. It seems a little extreme to leave because of 1 movie a month.

#24 OFFLINE   crrscott

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Posted 15 February 2009 - 11:12 PM

Technology changes and we should be ready to pay for part of those changes....If they let the 501 HD VOD, come in on the 622 and had to eliminate another feature then a handfull of others will complain.
If you bought a HD TV several years ago when it was only 1080 I and now you wanted 1080p would you expect Sony to upgrade your TV for free...
Tech upgrades will always be there and sometimes you have to pony up for the new stuff....
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#25 OFFLINE   garyhesq

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Posted 16 February 2009 - 06:26 AM

I spent some more time on the phone with tech support yesterday. Still no resolution as to why my 622 has no 501 VOD HD. After lengthy conversation with the customer relations dept. I signed up for two years to get the 722. Like I said in the first post, I wasn't dropping them because of 1 movie a month. It was a conglomeration of things that has happened over the last few years. That and I didn't feel like I should have to do something to get a feature they took from me. Anyway, it looks like you guys are stuck with me for a few more years.
Gary

#26 OFFLINE   tnsprin

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Posted 16 February 2009 - 08:37 AM

I spent some more time on the phone with tech support yesterday. Still no resolution as to why my 622 has no 501 VOD HD. After lengthy conversation with the customer relations dept. I signed up for two years to get the 722. Like I said in the first post, I wasn't dropping them because of 1 movie a month. It was a conglomeration of things that has happened over the last few years. That and I didn't feel like I should have to do something to get a feature they took from me. Anyway, it looks like you guys are stuck with me for a few more years.


Not sure what a 722 will gain you as far as VOD. Both the 622 and 722 reserve 100GB for the VOD. And although they were originally talking about using VC-1 (supported only on 722) they decided instead to use AVC (MPEG-4) for all their HD VOD. One and only one HD VOD in the 501's has been made availabe so far each month.
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#27 OFFLINE   ChuckA

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Posted 16 February 2009 - 09:25 AM

Basically he will gain HD VOD on 501. It seems that although the 622 can handle HD VOD, Dish is not downloading anything but SD VOD on the 622 except for the 1080p movie of the day. A good number of people have reported that to be the case. I have a 622 and a 722 and that is the case for me. All VOD on the 622 (except 1080p) is SD and all VOD on the 722 is HD.
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#28 OFFLINE   Stewart Vernon

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Posted 16 February 2009 - 02:39 PM

Not sure what a 722 will gain you as far as VOD. Both the 622 and 722 reserve 100GB for the VOD. And although they were originally talking about using VC-1 (supported only on 722) they decided instead to use AVC (MPEG-4) for all their HD VOD. One and only one HD VOD in the 501's has been made availabe so far each month.


What you are saying here is not entirely accurate.

There has been only one 1080p HD VOD each month... but Dish has lots of HD VOD each month. I have had as many as 11 HD VOD options + the one 1080p option on my 722 receiver. The 622, as already stated, never gets more than the one 1080p HD VOD movie.

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#29 OFFLINE   tnsprin

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Posted 18 February 2009 - 08:42 AM

What you are saying here is not entirely accurate.

There has been only one 1080p HD VOD each month... but Dish has lots of HD VOD each month. I have had as many as 11 HD VOD options + the one 1080p option on my 722 receiver. The 622, as already stated, never gets more than the one 1080p HD VOD movie.


I can't confirm, not having a 722, but elsewhere someone is reporting that they did go ahead and start sending out movies in VC-1. The 722 can handle them but the chip the 622 uses, which is an earlier version from Broadcom, had errors in its VC-1 support. So the 622 cannot handle such movies.
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#30 OFFLINE   Stewart Vernon

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Posted 18 February 2009 - 08:48 PM

I can't confirm, not having a 722, but elsewhere someone is reporting that they did go ahead and start sending out movies in VC-1. The 722 can handle them but the chip the 622 uses, which is an earlier version from Broadcom, had errors in its VC-1 support. So the 622 cannot handle such movies.


If true, that would go a long way towards explaining the reason why the 722 has been getting HD and filling up with that, and the 622 has just been getting SD.

-- Respect the S.H.I.E.L.D.


#31 OFFLINE   garyhesq

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Posted 20 February 2009 - 06:54 AM

And the saga continues. As of last night my 622 is now showing the 1080P movie being available in the guide on channel 501. It took 7 weeks for it to show up. Over the last 2 weeks I spoke to 5 different techs about this problem and they all told me this receiver is not capable of doing this. Hmmm... Anyway, I am refusing the 722 when it gets here and hopefully they will let me out of the two year commitment they made me take.
Gary

#32 OFFLINE   ChuckA

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Posted 20 February 2009 - 07:05 AM

All this just for the single 1080p VOD movie? I thought it was about not getting all the VOD in HD (1080i). I assume all the other VOD is still SD on the 622. If you are that into HD I would stick with the 722 since all the VOD will be HD.
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#33 OFFLINE   garyhesq

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Posted 20 February 2009 - 07:19 AM

I still don't see the other 501 hd's but my big problem was not getting the 1080P option. That is the only one I really wanted. Like I said, I bought a new TV just watch them! Call me crazy.
Gary

#34 OFFLINE   TulsaOK

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Posted 20 February 2009 - 08:06 AM

I still don't see the other 501 hd's but my big problem was not getting the 1080P option. That is the only one I really wanted. Like I said, I bought a new TV just watch them! Call me crazy.


Now I understand the phrase "cutting off your nose to spite your face". :)
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#35 OFFLINE   HobbyTalk

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Posted 20 February 2009 - 10:18 AM

Don't be surprised when your new TV will only play them in 1080i.
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#36 OFFLINE   garyhesq

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Posted 20 February 2009 - 11:17 AM

Don't be surprised when your new TV will only play them in 1080i.


I'll find out tonight. I already bought the popcorn. :D
Gary

#37 OFFLINE   ImBack234

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Posted 20 February 2009 - 11:19 AM

I'll find out tonight. I already bought the popcorn. :D

So where is the party.:D

#38 OFFLINE   smackman

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Posted 20 February 2009 - 12:41 PM

And the saga continues. As of last night my 622 is now showing the 1080P movie being available in the guide on channel 501. It took 7 weeks for it to show up. Over the last 2 weeks I spoke to 5 different techs about this problem and they all told me this receiver is not capable of doing this. Hmmm... Anyway, I am refusing the 722 when it gets here and hopefully they will let me out of the two year commitment they made me take.


NEVER get forced into a 2 year contract to replace your 622 with a 722.
I was offered a "upgrade" to a 722 from a 622 without a 2 year commitment and "other perks".
One would be suprized at what Dish will do to keep a good paying ontime customer.
In all honesty all one needs to do is threaten to go another provider.
IF you are a good customer with a clean record of bill paying, you can get out of the 2 year commitment.
You might have to "escalate" but Dish wants your business.

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#39 OFFLINE   ZBoomer

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Posted 20 February 2009 - 02:01 PM

Don't be surprised when your new TV will only play them in 1080i.


Haha, man that would suck. Go through all that to get the 1080p program (one), buy a new TV, and it may not work anyway. (If you read some of the 1080p threads on this board you would see why that is definitely possible!) :eek2:
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#40 OFFLINE   garyhesq

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Posted 21 February 2009 - 04:45 PM

NEVER get forced into a 2 year contract to replace your 622 with a 722.
I was offered a "upgrade" to a 722 from a 622 without a 2 year commitment and "other perks".
One would be suprized at what Dish will do to keep a good paying ontime customer.
In all honesty all one needs to do is threaten to go another provider.
IF you are a good customer with a clean record of bill paying, you can get out of the 2 year commitment.
You might have to "escalate" but Dish wants your business.


My threat to leave did no good and I have had the maximum package since 1998 and have never been late with a payment. If you read the whole thread you will see I actually dropped the service but changed my mind later on. The saga is over. My replaced 622 is now doing what my broken one did and my TV displays the 1080P perfect just like it did before the old receiver broke. This whole ordeal was caused by uneducated tech support personel. I feel the reason why the new reciever is now showing the movie in the guide is because they sent a command to it last Sat. while the tech was there and it took a few days after that for it to download the movie.
Gary




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