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89 replies to this topic

#81 OFFLINE   Tybee Bill

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Posted 24 February 2009 - 11:13 AM

The bundle is interesting. I spend time in two homes and an RV. I carry my boxes with me and change my primary service address whenever I land at my "home". For this reason and the major hardware investment I have made over the years, I stay with D*. However, both Brighthouse and FIOS allow me to shut down service for $5+ per month and forward my calls to wherever I am. The RV park provides free cable and free WIFI.

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#82 OFFLINE   JLucPicard

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Posted 24 February 2009 - 02:17 PM

I just read that Comcast alone lost a quarter million subs in the 4th quarter. Something isn't right in cable land.

I would guess that the cable industry would be harder hit by the economic conditions (people being shut off for non-payment) than satellite would be.

#83 OFFLINE   bcampbell

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Posted 24 February 2009 - 02:23 PM

I can see both sides of this issue. I just wasn't happy with the HD quality that cable was giving thus decided to return to satellite television after previously being with DISH. I can say I am very frustrated with these tuner 2 problems I am getting along with the many 771 messages. This is something I never had trouble with when with DISH. I've had the DirecTV techs out once and not sure they knew any more of what they were doing than I could have done myself and it cost me $50. Although my signal strengths are worse now than they were when I called the first time I'm not going to keep paying them $50 every time and don't think paying $5 a month for a protection plan is worth it either. For one thing, when I had a cable issue, they never charged to come out and fix the problem. Not sure what I'll do after this initial contract is up. DTV has alot to improve upon with all these tech issues before I'll continue with them. A little less picture quality is worth it not to have all these issues.

#84 OFFLINE   Prince Oz

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Posted 24 February 2009 - 02:37 PM

Sorry, I have been following this thread and just have to chime in. I have had all 3 at one time or another. Cable, E* & D*. Everyone has issues with all. Some get treated better than others. Some Techs are smarter and have been doing installs and repairs in there areas for a while. Location is the biggest key. Many people have problems with CR's and many get good service. 95% of the time we only hear the bad issues. The OP is going back to Cable for his reasons. I think we should all wish him well and hope his return back to us will be a good one.:grin:
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#85 OFFLINE   JLucPicard

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Posted 24 February 2009 - 04:25 PM

Although my signal strengths are worse now than they were when I called the first time I'm not going to keep paying them $50 every time and don't think paying $5 a month for a protection plan is worth it either.

I don't know this for gospel, but I believe that a service call has a 90-day warranty? I know installs have a 90-day warranty period, I believe it's the same with service calls.

If you paid $50 for a service call, and the issue is still not resolved, they should not charge you again for the same problem within 90 days.

I'm sorry for your experience and poor service. But if you're still within your commitment period and your service call has been done in the last 90 days, I would call and get a follow up call to get things fixed.

#86 OFFLINE   Tom Robertson

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Posted 24 February 2009 - 04:38 PM

Sorry, I have been following this thread and just have to chime in. I have had all 3 at one time or another. Cable, E* & D*. Everyone has issues with all. Some get treated better than others. Some Techs are smarter and have been doing installs and repairs in there areas for a while. Location is the biggest key. Many people have problems with CR's and many get good service. 95% of the time we only hear the bad issues. The OP is going back to Cable for his reasons. I think we should all wish him well and hope his return back to us will be a good one.:grin:

Well said.

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#87 OFFLINE   kimi

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Posted 24 February 2009 - 05:03 PM

LOL. I had to laugh at this one. At least when I call DirecTV I get someone in the states. When I call my "local" cable company I get someone in India or China. Nice local touch. ;)

But yes, some people are better off or just fine with cable. If they weren't then DirecTV and Dish would have 100 million customers and cable wouldn't exist. Although cable continues to lose hundreds of thousands of subscribers every quarter. I just read that Comcast alone lost a quarter million subs in the 4th quarter. Something isn't right in cable land.



Makes no difference whether I talk with someone in the US or on the moon, if the local installer never shows for three different appointments and can't/wont get my equipment working, who the fark cares?

I guess you don't mind spending $100 / month for 5 channels?
[Mod note: redacted]

Edited by Tom Robertson, 24 February 2009 - 05:29 PM.


#88 OFFLINE   Piratefan98

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Posted 24 February 2009 - 05:25 PM

Timeout. :)

Teacher Jeff

#89 OFFLINE   bonscott87

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Posted 24 February 2009 - 07:08 PM

Makes no difference whether I talk with someone in the US or on the moon, if the local installer never shows for three different appointments and can't/wont get my equipment working, who the fark cares?

I guess you don't mind spending $100 / month for 5 channels?
[Mod note: redacted]


I was not defending the bad DirecTV installers or techs. Was simply pointing out that just because cable may seem "local" they are no more local then DirecTV. At least around here. And their techs are pretty bad. Sorry for your troubles, if you have a decent cable option then rock on, I would too in your position.

I guess this is why I do all my own installs and all my own troubleshooting. I don't trust any of these techs from any company to do anything for me. So I learn it. I shouldn't have to and luckily it's a hobby for me, but it is what it is unfortunately.

#90 OFFLINE   jpl

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Posted 25 February 2009 - 09:44 AM

I just read that Comcast alone lost a quarter million subs in the 4th quarter. Something isn't right in cable land.

It's not generic to all cable. Both FiOS and U-Verse had banner 4th quarters - Verizon gained a net 303,000 TV subscribers - their most ever. U-Verse did nearly as well. The 4th quarter appears to be an extension of the 3rd. In the 3rd quarter, there were only 3 major providers that gained subscribers - DirecTV, FiOS and U-Verse. The rest lost subscribers - with Comcast by far the hardest hit. As bad as Comcast's 4th quarter was, though, it was actually better than their 3rd quarter.




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