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Guest Message by DevFuse

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Do any retail stores sell the AM21?


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79 replies to this topic

#1 OFFLINE   TomCat4680

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Posted 24 February 2009 - 10:32 AM

I want to buy the AM21 but the website won't process my order. Are there any retail stores that sell it off the shelf that I can drive to, pay with cash and take it home with me that day (for example Best Buy, ABC Warehouse, Radio Shack, Target, Wal Mart). I can never get the online ordering at DirecTV's website to work!
Service / packages: DirecTV Plus HD DVR with HBO, Cinemax, Starz Super Pack, Showtime Unlimited and HD Extra Pack
Receiver: DirecTV HR22 and 5 LNB Dish
TV: Insignia 42 inch 1080p LCD HDTV with built in ATSC digital tuner (Model Number NS-LCD42HD-09)
Antenna: Terk HDTVa indoor amplified directional
DirecTV's 2 year old unfulfilled promise http://dtv.client.sh...eleaseID=286351
Stuart Sweet is a Nazi

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#2 OFFLINE   Stuart Sweet

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Posted 24 February 2009 - 10:33 AM

As far as I know it's not available in any store.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#3 OFFLINE   TomCat4680

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Posted 24 February 2009 - 10:34 AM

WTF, I want to buy it and their stupid online ordering never works!
Why don't they sell it in stores? I've seen HR22's at Best Buy!
Service / packages: DirecTV Plus HD DVR with HBO, Cinemax, Starz Super Pack, Showtime Unlimited and HD Extra Pack
Receiver: DirecTV HR22 and 5 LNB Dish
TV: Insignia 42 inch 1080p LCD HDTV with built in ATSC digital tuner (Model Number NS-LCD42HD-09)
Antenna: Terk HDTVa indoor amplified directional
DirecTV's 2 year old unfulfilled promise http://dtv.client.sh...eleaseID=286351
Stuart Sweet is a Nazi

#4 OFFLINE   Michael D'Angelo

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Posted 24 February 2009 - 10:35 AM

What is the problem you are having with DIRECTV site?

BTW solidsignal.com has them.

#5 OFFLINE   TomCat4680

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Posted 24 February 2009 - 10:36 AM

i tried to order and it said "we are unable to process your billing information".

I'd rather just pick it up at a store and pay in cash, no wait, no shipping fees and no bull#$%^ technical difficulties like this
Service / packages: DirecTV Plus HD DVR with HBO, Cinemax, Starz Super Pack, Showtime Unlimited and HD Extra Pack
Receiver: DirecTV HR22 and 5 LNB Dish
TV: Insignia 42 inch 1080p LCD HDTV with built in ATSC digital tuner (Model Number NS-LCD42HD-09)
Antenna: Terk HDTVa indoor amplified directional
DirecTV's 2 year old unfulfilled promise http://dtv.client.sh...eleaseID=286351
Stuart Sweet is a Nazi

#6 OFFLINE   Stuart Sweet

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Posted 24 February 2009 - 10:38 AM

The issue is, they sell it at or below cost. Unlike an HR22, which is also sold near cost, there's no path to making that money back as they do not charge for OTA service.

They do want to make sure it is available to people who want it, but they're not going to be able to send it to brick and mortars because there is zero profit there.

I understand your issue though, and I would like to ask if you've called customer service.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#7 OFFLINE   tcusta00

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Posted 24 February 2009 - 10:39 AM

Are you logged-in and is your account up to date?

#8 OFFLINE   TomCat4680

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Posted 24 February 2009 - 10:40 AM

yes i'm logged in. I don't want to call customer service.
Service / packages: DirecTV Plus HD DVR with HBO, Cinemax, Starz Super Pack, Showtime Unlimited and HD Extra Pack
Receiver: DirecTV HR22 and 5 LNB Dish
TV: Insignia 42 inch 1080p LCD HDTV with built in ATSC digital tuner (Model Number NS-LCD42HD-09)
Antenna: Terk HDTVa indoor amplified directional
DirecTV's 2 year old unfulfilled promise http://dtv.client.sh...eleaseID=286351
Stuart Sweet is a Nazi

#9 OFFLINE   dodge boy

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Posted 24 February 2009 - 10:41 AM

i tried to order and it said "we are unable to process your billing information".

I'd rather just pick it up at a store and pay in cash, no wait, no shipping fees and no bull#$%^ technical difficulties like this


You can order it over the phone.

Edited by dodge boy, 24 February 2009 - 11:07 AM.

My equipment:
1 HR22-100 leased
1 HR22-100 owned
1 HR23-700 owned
1 R22-100 owned
1 R22-200 owned

Slimline III with a 4X8 multiswitch and an SWM8
18" round dish with a 4X8 switch on the garage

#10 OFFLINE   tcusta00

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Posted 24 February 2009 - 10:43 AM

It's probably a billing issue since the error you got back mentioned it. Make sure your credit card is current (not expired) and your account is current.

#11 OFFLINE   TomCat4680

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Posted 24 February 2009 - 10:43 AM

the same thing happened when I tried to order my NFL remote. Tried 20 times and it never went through. I can't order over the phone since I don't speak Arabic.
Service / packages: DirecTV Plus HD DVR with HBO, Cinemax, Starz Super Pack, Showtime Unlimited and HD Extra Pack
Receiver: DirecTV HR22 and 5 LNB Dish
TV: Insignia 42 inch 1080p LCD HDTV with built in ATSC digital tuner (Model Number NS-LCD42HD-09)
Antenna: Terk HDTVa indoor amplified directional
DirecTV's 2 year old unfulfilled promise http://dtv.client.sh...eleaseID=286351
Stuart Sweet is a Nazi

#12 OFFLINE   dodge boy

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Posted 24 February 2009 - 10:45 AM

the same thing happened when I tried to order my NFL remote. Tried 20 times and it never went through. I can't order over the phone since I don't speak Arabic.


But I did press 1 for English.... !rolling
My equipment:
1 HR22-100 leased
1 HR22-100 owned
1 HR23-700 owned
1 R22-100 owned
1 R22-200 owned

Slimline III with a 4X8 multiswitch and an SWM8
18" round dish with a 4X8 switch on the garage

#13 OFFLINE   RAD

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Posted 24 February 2009 - 10:46 AM

the same thing happened when I tried to order my NFL remote. Tried 20 times and it never went through. I can't order over the phone since I don't speak Arabic.


I've never had an 'off shore' CSR when I've called DirecTV.

See post My Setup for configuration info.


#14 OFFLINE   dodge boy

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Posted 24 February 2009 - 10:46 AM

I've never had an 'off shore' CSR when I've called DirecTV.


Yep me either only AT&T.....
My equipment:
1 HR22-100 leased
1 HR22-100 owned
1 HR23-700 owned
1 R22-100 owned
1 R22-200 owned

Slimline III with a 4X8 multiswitch and an SWM8
18" round dish with a 4X8 switch on the garage

#15 OFFLINE   miketorse

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Posted 24 February 2009 - 10:50 AM

I've never had an 'off shore' CSR when I've called DirecTV.


+1
Mike

My system:

HR21
HR22 w/ AM21
R15
SWM-8
Slimline5 w/ no LOS to 119 Slimline3


#16 OFFLINE   TomCat4680

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Posted 24 February 2009 - 11:06 AM

My credit card expires in May 2010. I tried to put in my address and it says the webpage is expired, can't reload or some s%^&. WTF?
Service / packages: DirecTV Plus HD DVR with HBO, Cinemax, Starz Super Pack, Showtime Unlimited and HD Extra Pack
Receiver: DirecTV HR22 and 5 LNB Dish
TV: Insignia 42 inch 1080p LCD HDTV with built in ATSC digital tuner (Model Number NS-LCD42HD-09)
Antenna: Terk HDTVa indoor amplified directional
DirecTV's 2 year old unfulfilled promise http://dtv.client.sh...eleaseID=286351
Stuart Sweet is a Nazi

#17 OFFLINE   TomCat4680

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Posted 24 February 2009 - 11:08 AM

The AM21 is basically just a digital convertor box (ATSC tuner) isn't it? What if i just got one of those, what would happen, anyone try that?
Service / packages: DirecTV Plus HD DVR with HBO, Cinemax, Starz Super Pack, Showtime Unlimited and HD Extra Pack
Receiver: DirecTV HR22 and 5 LNB Dish
TV: Insignia 42 inch 1080p LCD HDTV with built in ATSC digital tuner (Model Number NS-LCD42HD-09)
Antenna: Terk HDTVa indoor amplified directional
DirecTV's 2 year old unfulfilled promise http://dtv.client.sh...eleaseID=286351
Stuart Sweet is a Nazi

#18 OFFLINE   RunnerFL

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Posted 24 February 2009 - 11:09 AM

the same thing happened when I tried to order my NFL remote. Tried 20 times and it never went through. I can't order over the phone since I don't speak Arabic.


Considering their call centers are not overseas, and the fact that I've never spoken to someone "Arabic", this is a pretty lame excuse.
THIS SPACE FOR RENT

#19 ONLINE   litzdog911

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Posted 24 February 2009 - 11:09 AM

Order it from http://www.solidsignal.com. But it's cheaper on DirecTV's web site.

It's too specialized to expect any brick & mortar stores to carry them. Relatively few customers use off-air antennas with their DirecTV equipment.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#20 ONLINE   litzdog911

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Posted 24 February 2009 - 11:10 AM

The AM21 is basically just a digital convertor box (ATSC tuner) isn't it? What if i just got one of those, what would happen, anyone try that?


It's quite different from a Digital TV Converter. Using one will work with your old analog TV, but not your DirecTV HD DVR.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish





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