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Guest Message by DevFuse


Business# ePLDT to invest P312M in call-center facility

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1 reply to this topic

#1 OFFLINE   Richard King

Richard King

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Posted 07 April 2002 - 07:44 PM

Echostar entering Philippine market? Any ideas of what is happening here?

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#2 OFFLINE   The Old Wizard

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Posted 08 April 2002 - 11:25 PM

I saw a report on the news about a month or so ago about how many companies were farming out their customer service centers to Asian countries such as India, & the Phillipines. It even mentioned that the CSRs were being taught how to talk American style.

These companies figured this would reduce the cost of providing customer service. I suspect that this is also true for Echostar. The down side of this IMO, is if you think customer service is bad now. Wait until you have to someone on the other side of the planet who has no clue as to what you are talking about. :shrug:
~Lew ~ The Old Wizard ~

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