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Guest Message by DevFuse

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What Happened to the Guide


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627 replies to this topic

#221 OFFLINE   jdh8668

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Posted 21 March 2009 - 09:23 PM

Geez...I should have known that something was going to be up when I got that free portable dvd player Directv sent me earlier this week:lol:
HR20 & 21's both living in the future here in Illinois.

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#222 OFFLINE   geekmom

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Posted 21 March 2009 - 09:23 PM

Damn it, happened again. Talked to tech support and they said they were aware of it and it had been fixed...............arrgh!!
HR20-700 - Samsung HL67A750 via HDMI
Belkin N+ Router, Wireless game adapter to DVR is WGA600N

#223 OFFLINE   Doug Brott

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Posted 21 March 2009 - 09:23 PM

This must be a software/receiver thing because I have had no problems watching basketball on my local CBS station. Or maybe I am lucky that my guide data problem from last week is preventing me from seeing any other problems.


More likely dependent on the channels that your tuners were set to .. but I'm just guessing here.
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All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#224 OFFLINE   d1dalton

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Posted 21 March 2009 - 09:23 PM

I just got off the phone with D* for the second time because I lost all of NHL Center Ice. After 3 resets everything is back. The best I could get was $5.99 credit on the MMM and $5 off my programming for 3 months. It's better than nothing. The funny thing was the the CSR Stupidvisor told me all I was losing was guide data and not programming. They weren't even aware that the pay per view programming was not there unless you did the reboot. Again, they don't know what they are doing.

#225 OFFLINE   ATARI

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Posted 21 March 2009 - 09:24 PM

Both H20 and HR20 have been fine all evening for me in WI.

Going to bed now.

Hopefully everything will continue working or be fixed by tipoff time tomorrow.

#226 OFFLINE   nancyeddy

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Posted 21 March 2009 - 09:26 PM

A reset is done thru the menu. A reboot or a Red Button Reset is done using the red button in the card area. Or a reboot is done by unplugging the receiver for a few minutes and plugging it back in.

Thanx!

#227 OFFLINE   dragonbait

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Posted 21 March 2009 - 09:26 PM

We know that guide data is provided from the 101 or 119 sats depending on what channels you have tuned. I would think it is safe to say that the date/time info is sent on both 101 and 119 as well. If only one of those two streams started sending the incorrect data/time then we would see some boxes impacted while others remain fine. That is my best guess.

Of course, the problem could be something completely different.


I just forced on of my HR20s to look at channels from 103 sat by recording 2 Starz channels; therefore, it should be getting guide and potentially date/time info from 119 sat. This box’s date changed to 7/14 around 11:10.

Similarly, I forced my other HR20 to get its guide data from the 101 sat by tuning it to XM channels. Its date did not change.

Therefore, it would seem that my suspicion that the 119 sat is sending the wrong date might be true. Further tests are needed to confirm


In addition, based on the timing of people’s posts about having the date change it looks like the data/time is sent in the stream every 20 minutes.


#228 OFFLINE   DaBearsfan

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Posted 21 March 2009 - 09:26 PM

All three of my DVR's are affected.

HR20-100 in great room - with 1 TB esata. Did a reset via menu and it came up with a blue test menu. Have not rebotted it yet but it appears it may have lost everything

HR20-700 - 750 GB esata - in Home theater - guide is blown out and do not want to reset it till I figure out what is going on with the other HR20-100.

HR21-100 in office - no esata - Guide was messed up and a system reset via menu cleared it up.

Anyone esle having problems with their DVR's coneccted via esata?
Thanks,
Mark

#229 OFFLINE   HaRrrgh20!

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Posted 21 March 2009 - 09:27 PM

7/14: Bastille day!

#230 OFFLINE   gsanders1

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Posted 21 March 2009 - 09:27 PM

I rebooted the first time - the second time, I hadn't rebooted yet, and the screen blinked for a second, the date changed to the correct time, and guide and to Do started slowly repopulating, WITHOUT having to do anything.

So, just let it set for a bit, and I'll bet it will correct itself, like mine did.

Gary

#231 OFFLINE   davidfbfla

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Posted 21 March 2009 - 09:27 PM

Still screwed-up in Tampa...............

#232 OFFLINE   renbutler

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Posted 21 March 2009 - 09:28 PM

My one and only red button reset has been good enough on my HR22 so far, and I've been flipping between local channels, ESPN, and NGC. My To Do List is up to 13 items through 3/27.

#233 OFFLINE   Doug Brott

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Posted 21 March 2009 - 09:29 PM

I rebooted the first time - the second time, I hadn't rebooted yet, and the screen blinked for a second, the date changed to the correct time, and guide and to Do started slowly repopulating, WITHOUT having to do anything.

So, just let it set for a bit, and I'll bet it will correct itself, like mine did.

Gary


Actually .. this may in fact mean that the problem just got fixed .. hopefully this is good news. :)
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#234 OFFLINE   edlex

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Posted 21 March 2009 - 09:29 PM

Happened on my HR10-250. Hit reset and fixes guide for only a few seconds and then reverts to 7/14. Hr21-100 seems to be ok for now though.

#235 OFFLINE   tftc22

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Posted 21 March 2009 - 09:31 PM

I have this issue with my D11-100s. I rebooted and it was fixed momentarily, but the problem returned.

I've also noticed a few oddities in the guide other than those mentioned. Channel 347 IONw (ION Television West) was added but seems to think it's a PPV channel (no viewable content). Also, all East/West channels seemed to be changed to this format (channel followed by small 'e' or 'w'). I'm almost positive channels like 384 CWe and 402 UNIe have had their channel abbreviations changed from what they were. Also, PPV channels 119-124 are missing.

#236 OFFLINE   campy

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Posted 21 March 2009 - 09:32 PM

A harbinger of things to come... as content protection becomes more widespread (say it with me, HDCP is a four letter word!) and more and more media (especially the on-demand type) is tied up with an expiration date, the ability to provide a reliable and secure time infrastructure is going to become key.

The adult in me loves getting HD movies on demand and one-wire convenience, but the kid in me hopes people tell Hollywood to get their tech right before foisting it upon us.

Enough ranting... just hate seeing good tech killed by it's weakest link(s).

#237 OFFLINE   edlex

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Posted 21 March 2009 - 09:32 PM

Just got fixed on it's own Hooray!!!

#238 OFFLINE   inquisitive1

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Posted 21 March 2009 - 09:33 PM

Still not fixed here--Illinois.

#239 OFFLINE   Tallgntlmn

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Posted 21 March 2009 - 09:34 PM

Anybody ever see this show "To Be Announced" Must be really good it's on every channel!

Just proves the theory, hundreds of channels and not a dadgum thing on.

#240 OFFLINE   joannel

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Posted 21 March 2009 - 09:35 PM

Same here in Rhode Island. I will wait to see if it fixes itself before I reboot. The date here is also 7/14.




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