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Guest Message by DevFuse

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What Happened to the Guide


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627 replies to this topic

#26 OFFLINE   smellyfungus

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Posted 21 March 2009 - 07:48 PM

reset got my guide back but my to do is empty

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#27 OFFLINE   deepthinker

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Posted 21 March 2009 - 07:48 PM

Same thing happened here to me, but only on one of my two HR20's. The only difference in them is that the one that freaked out has an eSATA drive. Curious if everyone's box that freaked out had an external drive. Anyway, I'm doing a soft reset as well to see what happens.
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#28 OFFLINE   TArman

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Posted 21 March 2009 - 07:49 PM

Did everyone's guide DATE change to July 14th???

#29 OFFLINE   newsposter

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Posted 21 March 2009 - 07:49 PM

wow was watching hr20 (a prerecorded program) and all of a sudden locked up..no guide data...wasnt recording anymore. HDtivo actually was still receiving OTA signal but no guide data so that OTA wasnt recording

this is why i hate that the HR20 doesnt let you watch shows without guide data...nuts! Of course it did signal me to reboot the hr20 so i guess was a good thing.


i dont understand why all the SP on the hdtivo are gone...hope they come back. I dont remember all 120+ of them.

geez just started watching the show again and now it stopped playing so i guess lost signal...but a minute later i could start watching the program again
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#30 OFFLINE   Interceptor

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Posted 21 March 2009 - 07:49 PM

Mods may want to not keep forwarding the problems with the guide data to this post, as it is also happening on my H20-100, which is not a DVR. It appears to be affecting several HD boxes.

#31 OFFLINE   cekowalski

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Posted 21 March 2009 - 07:49 PM

Just noticed that one box thinks today is Tuesday 7/14.


Good catch, my HR20-700 thinks the same.

My HR21-100 seems ok, oddly enough.

#32 OFFLINE   DarinC

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Posted 21 March 2009 - 07:49 PM

Did everyone's guide DATE change to July 14th???


Hadn't noticed that earlier, but yes, 7-14 here as well.
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#33 OFFLINE   shadco

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Posted 21 March 2009 - 07:50 PM

showing 7/14 9:47 all guide data gone
to do list empty
recordings in progress stopped
History showing april 2 and older

#34 OFFLINE   mduby43

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Posted 21 March 2009 - 07:50 PM

Report # 20090321-2a90
Lost all guide data @ 9:30 on the hr20-700. It's back @ 9:45
Stopped recording I Am Omega on Scifi.
Hr20-100 was unnafected.
edit: Date and time are currently correct for history and guide (NOW POPULATING)

Edited by mduby43, 21 March 2009 - 07:52 PM.
Additional info


#35 OFFLINE   rjay717

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Posted 21 March 2009 - 07:50 PM

Same here, hr21-700 and hr22-100. Reboot on the hr21-700 brought the guide data back. To Do list hasn't repopulated yet.

Just got a call from my father, it happened to his Directv tivo.

#36 OFFLINE   Marcus S

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Posted 21 March 2009 - 07:51 PM

Lost at 7:30p mst, came back after a power plug pull.
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#37 OFFLINE   guitarjim

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Posted 21 March 2009 - 07:51 PM

You've got to be kidding! No March Madness! My to do list is empty, will it repopulate if the problem gets fixed?
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#38 OFFLINE   cartrivision

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Posted 21 March 2009 - 07:51 PM

Looks similar to what happened a few months ago. My HR21-100 indicates the date is 7/14. Unlike last time, my HR20-100 was not affected.

#39 OFFLINE   rnam

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Posted 21 March 2009 - 07:52 PM

my guide date says Tue 7/14

#40 OFFLINE   KAL

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Posted 21 March 2009 - 07:52 PM

I got the guide back after re-booting. However, the movie I was recording on SPIKE HD didnt start recording again automatically like it usually would after a shutdown.
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#41 OFFLINE   shadco

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Posted 21 March 2009 - 07:52 PM

I'm thinking they pushed the wrong date which would throw everything out of whack

#42 OFFLINE   GregAmy

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Posted 21 March 2009 - 07:52 PM

Reset "fixed" it in CT.

Makes sense: if something reset dates of all devices to 7/14, of course there won't be any guide data. Apparently, resetting gets the correct date back. - GA

#43 OFFLINE   newsposter

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Posted 21 March 2009 - 07:52 PM

so why did this reset to july 14

and the fan for the hr20 came on for the first time ever upon reboot...something really weird going on
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#44 OFFLINE   KAL

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Posted 21 March 2009 - 07:53 PM

I just lost the audio and video again for a few seconds. My guide is also gone again!
HR24-100
FIOS - Phone & 25/25 internet

#45 OFFLINE   rjay717

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Posted 21 March 2009 - 07:53 PM

Just happened to my hr21-700 for a second time.

#46 ONLINE   Starchild

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Posted 21 March 2009 - 07:53 PM

July 14 here also. Cannot wait for this explanation.
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#47 OFFLINE   tkrandall

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Posted 21 March 2009 - 07:54 PM

Lost all guide data about 9:30 edt on two DirecTIVO SD units. Unable to watch program without overrding parental contols as content was unknown. Re-start of one did not help yet.

TV downstairs usign HR20-700 not affected ability to watch live TV at least. did not check guide on it.

#48 OFFLINE   tvjay

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Posted 21 March 2009 - 07:55 PM

My guide has been having problems (even got a new box and it did not fix problem). However, just five minutes ago mine posted a "have not received guide data in 1 hour" but did not have any other problems. Could this be related?
HDTV: Sony Bravia KDL-40W4100
DirecTV Receiver: HR22-100 (manufactured 9/8/09)
DirecTV Dish: AU9-S Slimline

#49 OFFLINE   dhhaines

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Posted 21 March 2009 - 07:55 PM

Same thing happened here to me, but only on one of my two HR20's. The only difference in them is that the one that freaked out has an eSATA drive. Curious if everyone's box that freaked out had an external drive. Anyway, I'm doing a soft reset as well to see what happens.


My HR20 with an external drive didn't have the problem, so that probably rules that out.
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#50 OFFLINE   DarinC

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Posted 21 March 2009 - 07:55 PM

Same here, hr21-700 and hr22-100. Just got a call from my father, it happened to his Directv tivo.


Lost all guide data @ 9:30 on the hr20-700. Hr20-100 was unnafected.


Interesting that it's not affecting boxes consistently. Both my HR21-200 w/ AM21 and networked, and my HR21-100 no AM21 and not networked are affected (neither currently with an esata), but HR10-250 (HD-TiVo) was not affected.
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