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Guest Message by DevFuse

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What Happened to the Guide


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627 replies to this topic

#621 OFFLINE   vegout

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Posted 25 March 2009 - 12:13 PM

I called to gripe about having to redo missing recordings. The rep said he had not heard of the issue and I explained it to him.

Keep in mind, I am a long-time "loyal" customer. I have been thinking about upgrading my bedroom receiver to a HR22 and asked if there were any offers. They offered it for free, including installation (with 2 yr committment) which I gladly accepted.

I then asked if there was anything else they could give me and they offered free Showtime for 6 months! Just shows that a friendly gripe call can result in good things.

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#622 OFFLINE   dreadlk

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Posted 25 March 2009 - 12:33 PM

:lol::D:D:lol:

You probably hit the replay button too many times. :lol:



#623 OFFLINE   bonscott87

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Posted 25 March 2009 - 01:14 PM

How ?


Check the Tivo forum. There were many people with both SD DirecTivo's and HR10-250's that had the same problem. Pretty much every single receiver type that DirecTV has was effected. Had nothing to do with just the HR2x series.

My understanding is that the problem was the date code sent by one of the satellites which then muffed up the guide. It potentially effected every receiver type because of that.

#624 OFFLINE   rabit ears

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Posted 25 March 2009 - 01:25 PM

I discovered the Prioritizer delete re add process on my own, but with 50 items, the time seemed to be too much to bear. When I called, I got no guff that the problem had occurred and the CSR took my word for the reboots, etc – that is a nice change in attitude.

However, I was told that the process I discovered on my own was the only solution. The CSR was kind enough to offer me two months of Showtime for my time and trouble, but I declined and suggested that they use the money to upgrade their software regression test team.

Then, on a lark, I asked to verify my ETF date, with the date only 3 months away, I was offered 6 months of Showtime, again I declined. I was then asked why I wanted the EFT date and I explained that, given the problems, I was really thinking about looking into my options, U-verse and Dish, if these problems didn't cease.

That got me escalated to “a specialist” who asked what it would take to keep me as a customer. I responded that I’d like them to bring the four teams back to the arena and replay the two basketball games that I missed (and paid extra to watch). Of course, they couldn’t do that.

So, I thanked them for their time and explained that I would remember this and the other incidents of the recent past once my commitment was complete.

After spending two hours rebuilding the series links, my wife suggested that we try Dish for a couple of months in parallel to see if their system was any better. So, a week from Saturday, we’ll have Dish installed in time for the NCAA semifinals.

It’s not the money or the bad CSR service (though both these guys were very pleasant and knowledgable). It’s the fact that watching the television shows that I want to watch has become a chore, fourteen years ago it was fun to climb the ladder and install and point the dish, it was fun to show the neighbors the better picture and selection. It’s no longer fun and I just don’t want to continue to pay close to $2,100/year for something that’s not fun.

Sure hope Dish is much better. …and the nice thing with Dish is that I don’t need a new URL to get great forum help.

#625 OFFLINE   Christopher Gould

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Posted 25 March 2009 - 04:20 PM

You’re Dead Wrong!
When they first started the system they had no dish, they told people to use various other dishes that where already on the market. I modified a 12ft Paraclipse dish to work with mine. I don't know how early you got into it but I had the privilege to get one about a week after the service was offered, I was just about a Beta Tester. I installed and Sold C-Band dishes for almost 20 years, so my supplier called me when he got in the first set and I took one home that same day. I must have been one of the first 100 or so people to have one.


i'm not going to argue with you, but the Thomson Consumer Electronics(RCA) standard set consisted of DS1120RW receiver, a metal dish, single LNB, remote $699. The RCA DS1120RW advanced system had a plastic dish and a dual-LNB $899.

Initial testing was done by 300 Directv employees then was released in 5 markets : Albuquerque, NM; Jackson, MI; Little Rock, AR; Tulsa, OK: and Shreveport, LA.

If you lived outside these areas you may have got a receiver, but the 18" dish has always been available. The DBS system was built around the small dish.

#626 OFFLINE   bwaldron

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Posted 25 March 2009 - 07:23 PM

If you lived outside these areas you may have got a receiver, but the 18" dish has always been available. The DBS system was built around the small dish.


Yeah, I was around at the start, and don't recall a time when the dish wasn't part of the package.

HR23-700 --> Samsung UN65F6350AF LCD
HR23-700 --> JVC JLC47BC3002 LCD
H24-200 -->
Panasonic TH-50PX60U plasma


#627 OFFLINE   Jhon69

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Posted 25 March 2009 - 08:33 PM

How ?



Lost guide data on my HR10-250.Parental Controls kicked in needing my password because there was no rating for the program(movie) we were about to watch HBO-W(504).My R22-100 was off and not affected.:confused:

#628 OFFLINE   ATARI

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Posted 25 March 2009 - 09:27 PM

i'm not going to argue with you, but the Thomson Consumer Electronics(RCA) standard set consisted of DS1120RW receiver, a metal dish, single LNB, remote $699. The RCA DS1120RW advanced system had a plastic dish and a dual-LNB $899.

Initial testing was done by 300 Directv employees then was released in 5 markets : Albuquerque, NM; Jackson, MI; Little Rock, AR; Tulsa, OK: and Shreveport, LA.

If you lived outside these areas you may have got a receiver, but the 18" dish has always been available. The DBS system was built around the small dish.


Anybody else find it ironic that the grim reaper responded to the "You're Dead Wrong" post?

:)




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