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Guest Message by DevFuse


What Happened to the Guide

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627 replies to this topic




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Joined: Aug 31, 2008

Posted 21 March 2009 - 08:24 PM

As frustrated as I am, I feel even more sorry for the folks out there that paid $$$$ for various sports packages. Only thing im losing right now is a movie that I was recording on Spike HD.
FIOS - Phone & 25/25 internet

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#122 OFFLINE   SledDog



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Posted 21 March 2009 - 08:25 PM

Fix mine with an RBR. But now my To Do List is populated with items in JULY!
PhuturePrimitive, Kaya Project, Thievery Corporation, Crystal Method, Leftfield, Hybrid, Solar Fields

Huff 85 Heavy, turn left heading 300. Expect vectors thru final for controller amusement.

My A/V Equipment
DirecTV receiver, TV, home sound thingy, a bunch of remotes.

#123 OFFLINE   neocharles



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Posted 21 March 2009 - 08:25 PM

Mine just disappeared. 10:25EST. date is 7/14
Living Room: HR21-100 via HDMI to Sony KDF-50E2000 Utilizing direct RJ11
Bedroom: H21-100 via Component to Samsung LN32A330
Networked: Yes; Both Units Connected via WGA600N

#124 OFFLINE   Janice805



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Posted 21 March 2009 - 08:25 PM

Same here. 7/14, TO LIST GONE, no GUIDE data. Did a RBR which helped (I thought) then lost Guide Data (again). Pulled the plug. Now Guide Data, but no TO DO LIST. I'm on the phone with DTV (45 minute hold) and the CSR I'm talking to doesn't know anything about it. Said it could have been a power interruption. I said FOR THE WHOLE COUNTRY? She just returned to the line and said it's the first she's heard of it and no one is aware of the problem. OK, good answer. Still not resolved.




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Posted 21 March 2009 - 08:26 PM

RBR fixed my problem


#126 OFFLINE   lemme14


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Posted 21 March 2009 - 08:26 PM

mine too :confused:

Mine is now rebuilding. Up to six shows, doing them in order (now it's up to Monday night).

#127 OFFLINE   DCSholtis


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Posted 21 March 2009 - 08:27 PM

And my March Madness channels return just in time to see Gonzaga sink the winning basket......
Dan Sholtis
"The Raiders will be back. I have unshakable confidence, the will to win, and I just know that the fire that burns brightest in this building is the will to win. And we will win. We will win."---Al Davis. Rest In Peace, Al

#128 ONLINE   davring


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Posted 21 March 2009 - 08:28 PM

My HR20 rebooted and guide data was restored, but my ToDo list is empty. Maybe it will repopulate? At least all my series are still listed in the prioritizer.

#129 OFFLINE   HarryD



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Posted 21 March 2009 - 08:28 PM

Count me in... I even reset my box and got the guide back only to loose it again... Jeez

#130 OFFLINE   bobnielsen


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Posted 21 March 2009 - 08:28 PM

The guide on my HR20-700 shows the correct date. My TODO list is empty (did the CE upgrade last night) but the shows in my series links have the ® indication in the guide.

#131 OFFLINE   juniormaj



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Posted 21 March 2009 - 08:29 PM

Showing 7/14 here, but what brought it to my notice was that the entire Season 3 of 'Dexter' that I downloaded is now gone (it was set to expire 5/29). :new_cussi:kickbutt:

I've got the 7/14, and ALL of my VOD titles are gone from "My Playlist".
7 out of the 10 "Top Movies" have disappeared as well (there are 3 that remain with expiration dates in August and September).

#132 OFFLINE   JimV



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Posted 21 March 2009 - 08:30 PM

D* needs a new Change Control manager, process and system.
Samsung 46" LCDTV - LN46A550 - HR23-100 / DECA2 / CCK
Onkyo Receiver TX-SR608
Polk Audio 5.1 Speakers
- - - - - -
Olevia 323v and HR21-
- - - -
Old Receivers: R15-100, R15-500, HR21-0700, H20
Customer since 2001

#133 OFFLINE   Xalky


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Posted 21 March 2009 - 08:30 PM

I rebooted once already. It brought the guide back for about 20 minutes and now it went back to the "to be announced" status. It's frustrating because I had 2 programs recording and they both topped 7 minutes into the recordings.
I hope they fix it soon.

#134 OFFLINE   fornold



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Posted 21 March 2009 - 08:31 PM

The todo list is rebuilding, but only for series links. Any individual recording I had seems to be gone. This includes programs for that start in 1/2 hour, so the guide data is back for that time already.

#135 OFFLINE   retromzc



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Posted 21 March 2009 - 08:32 PM

It's not just the dvr's. The same guide/date problem has also hit my two H20 non dvr receivers.
R. B.

1 H20-100 receiver
1 HR24-500 dvr receiver
Sony 40" lcd
Sony XBR46HX929 led

#136 OFFLINE   PCampbell



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Posted 21 March 2009 - 08:32 PM

HR20-100 and HR21-700 Reset worked for now.

DirecTV since 1996

Slimline 5 SWM 16

ATT uverse internet

#137 OFFLINE   deano


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Posted 21 March 2009 - 08:33 PM

Guide just went again.




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Posted 21 March 2009 - 08:34 PM

My HR22-100 lost all guide data..

My HR20-700 seems to be fine..

I did a RBR as many have mentioned on my HR22, and it fixed the guide. I see nothing in my to-do listing at this time, but guessing that may take a few hours to get the data back in the DVR before the to-do list actually gets built..

Gotta say, this was a strange one..

#139 OFFLINE   Doug Brott

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Posted 21 March 2009 - 08:35 PM

Folks .. I've alerted DIRECTV .. I'm waiting to hear back.
DIRECTV Firmware Monitor - iPhone - Android - HTML5

DIRECTV employee since August 2011.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#140 OFFLINE   wmschultz


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Posted 21 March 2009 - 08:35 PM

Any guidance from the MODS? Any word from D*?

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