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DIRECTV vs. DISH (was: D* vs. E*)


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143 replies to this topic

#126 OFFLINE   Ron Barry

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Posted 22 June 2009 - 11:04 AM

Yep. Most (all?) of Dish's customer service is done off shore in places like Philippines and India.

Most of DirecTV's customer service call centers are done in the United States in "cheaper" locals like Idaho and Oklahoma. They do have 1 call center in the Philippines for overnight support.


Not sure of the numbers or the percentages are, but Dish definitely has both On and Offshore support. Infact, it is usually suggested to call during the day to get a onshore CSR. I personally I have not seen any numbers that would suggest using "Most" to describe their support structure and it definitely is not all.
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#127 OFFLINE   bonscott87

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Posted 22 June 2009 - 12:06 PM

Not sure of the numbers or the percentages are, but Dish definitely has both On and Offshore support. Infact, it is usually suggested to call during the day to get a onshore CSR. I personally I have not seen any numbers that would suggest using "Most" to describe their support structure and it definitely is not all.


Thanks for the correction. I think I've read the "most" a few times over at the other site and that they have just 1 or 2 call centers left in the US. But obviously I don't follow Dish that closely so I could be wrong. But I do know that most of DirecTV's call centers are here in the US with just offshore for the overnight hours.

#128 OFFLINE   3dfan

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Posted 12 August 2009 - 12:49 AM

I read all the cons and prons and to me DISH has the best characteristics as DIRECTV ! :)
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#129 OFFLINE   Dolphins72

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Posted 08 August 2012 - 05:12 PM

There is no doubt that DirectTV HD is superior to Dish HD. I myself have DishHD and I can tell by looking that it is inferior to DirectTV HD. At the place where I work, we have DirecTV and the HD picture quality is far superior to Dish HD. At work we have been watching alot of the Olympic coverage on our local NBC station, and the HD picture at work on DirecTV is a lot better than the supposedly HD picture on my dish network. Alot of the time, it looks like it is not even in HD even though the program info says it is in HD. I had previously had Mediacom HD and it is far superior to Dish and I now wish I would have stuck with them. But I switched because the picture quality on the non-HD channels was terrible and they kept raising prices and also the number of HD channels that you get with Mediacom was small. The major complaint I have with Dish is that they have too many shopping and religion channels on their smaller pkgs. I have the 120+ pkg which roughly comes to about 160 channels, and I figured that I watch maybe 25 of those channels. That even includes the local channels. If I wanted to I could switch back to DirectV. Their HD is just better.:( By the way, this thread is not more than 1093 days as it has warned me about. Today is Wednesday August 8,2012.

#130 OFFLINE   Dolphins72

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Posted 08 August 2012 - 05:16 PM

Not sure of the numbers or the percentages are, but Dish definitely has both On and Offshore support. Infact, it is usually suggested to call during the day to get a onshore CSR. I personally I have not seen any numbers that would suggest using "Most" to describe their support structure and it definitely is not all.

I definitely have noticed that. I get tired of having to talk to people who cannot speak english clearly. Anytime that I get someone from INDIA, I hang up and call again till I get someone who is American! You can take that as bigotry or whatever but the one thing I cannot stand are people who cannot speak our language well. There are plenty of people in the USA that could do the job just as well.

#131 OFFLINE   James Long

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Posted 08 August 2012 - 05:51 PM

By the way, this thread is not more than 1093 days as it has warned me about. Today is Wednesday August 8,2012.

Actually, it was. The last post in the thread was nearly three years ago.
You have woken up a very old thread for your "argument".

#132 ONLINE   SayWhat?

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Posted 08 August 2012 - 06:45 PM

but the one thing I cannot stand are people who cannot speak our language well.


At work we have been watching alot of the

Alot of the time,


'Alot' is not a word.

Allot is a word.

A lot is two words.

:rolleyes:
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#133 OFFLINE   Shades228

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Posted 08 August 2012 - 07:00 PM

There is no doubt that DirectTV HD is superior to Dish HD. I myself have DishHD and I can tell by looking that it is inferior to DirectTV HD. At the place where I work, we have DirecTV and the HD picture quality is far superior to Dish HD. At work we have been watching alot of the Olympic coverage on our local NBC station, and the HD picture at work on DirecTV is a lot better than the supposedly HD picture on my dish network. Alot of the time, it looks like it is not even in HD even though the program info says it is in HD. I had previously had Mediacom HD and it is far superior to Dish and I now wish I would have stuck with them. But I switched because the picture quality on the non-HD channels was terrible and they kept raising prices and also the number of HD channels that you get with Mediacom was small. The major complaint I have with Dish is that they have too many shopping and religion channels on their smaller pkgs. I have the 120+ pkg which roughly comes to about 160 channels, and I figured that I watch maybe 25 of those channels. That even includes the local channels. If I wanted to I could switch back to DirectV. Their HD is just better.:( By the way, this thread is not more than 1093 days as it has warned me about. Today is Wednesday August 8,2012.


I definitely have noticed that. I get tired of having to talk to people who cannot speak english clearly. Anytime that I get someone from INDIA, I hang up and call again till I get someone who is American! You can take that as bigotry or whatever but the one thing I cannot stand are people who cannot speak our language well. There are plenty of people in the USA that could do the job just as well.


I bet they could read a date properly though.

#134 OFFLINE   PrinceLH

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Posted 31 August 2012 - 10:32 PM

OK, I'm game. Directv has a better overall picture quality, it has AMCHD and that's a plus. Their call centers are mostly in the U.S. But over-the-air is better and less compressed, in regards to locals.

#135 OFFLINE   Laxguy

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Posted 31 August 2012 - 10:38 PM

I definitely have noticed that. I get tired of having to talk to people who cannot speak english clearly. Anytime that I get someone from INDIA, I hang up and call again till I get someone who is American! You can take that as bigotry or whatever but the one thing I cannot stand are people who cannot speak our language well. There are plenty of people in the USA that could do the job just as well.


There are also legions of Americans who can't speak English worth a hoot, or are too dense to be of help for all but the most mundane of tasks.
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#136 OFFLINE   Laxguy

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Posted 31 August 2012 - 10:41 PM

'Alot' is not a word.

Allot is a word.

A lot is two words.


Since we're allotted but one correction per diem, I will point out that all right is two words; one sees "alright" a lot of the time. Bleah!
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#137 OFFLINE   Tiny

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Posted 01 September 2012 - 06:43 AM

Dish network the Tennesse vs NC state game look like bleep in SD on my HD set last night thinking about when I still had Direct TV HD ESPNU .
:nono2:

#138 OFFLINE   CCarncross

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Posted 01 September 2012 - 09:23 AM

Since we're allotted but one correction per diem, I will point out that all right is two words; one sees "alright" a lot of the time. Bleah!


How about I-eegut-blah instead? :lol:

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#139 OFFLINE   Clearcreek

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Posted 03 September 2012 - 01:01 PM

ESPNU in SD is one reason I have hesitated going from Direct to a Hopper. Also, no over the air tuner as of yet.

#140 OFFLINE   Jhon69

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Posted 04 September 2012 - 04:14 PM

ESPNU in SD is one reason I have hesitated going from Direct to a Hopper. Also, no over the air tuner as of yet.



That's why I went with DISH's VIP922/wMT2.It has 2 satellite tuners and 2 OTA tuners.It also has DISH's new HDDVR format(channel logo guide and Menu Tiles).But it's not a whole home system which I don't need so I went with a VIP211k in each of my 3 bedrooms.:)

#141 OFFLINE   PrinceLH

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Posted 04 September 2012 - 11:02 PM

Dish, Directv, they both have pros and cons. Whatever makes a person happy with their satellite provider. I prefer Directv, but for some that's not their choice. I'd consider Dish, if they added MeTV, AntennaTV and RTV. Of course I need AMC too!

Edited by PrinceLH, 04 September 2012 - 11:10 PM.


#142 OFFLINE   Jhon69

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Posted 06 September 2012 - 08:18 AM

Dish, Directv, they both have pros and cons. Whatever makes a person happy with their satellite provider. I prefer Directv, but for some that's not their choice. I'd consider Dish, if they added MeTV, AntennaTV and RTV. Of course I need AMC too!



Don't know if you can get MeTV,AntennaTV and RTV locally,but I get MeTV,AntennaTV and THiS Network OTA where I live.:)

#143 OFFLINE   PrinceLH

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Posted 06 September 2012 - 12:52 PM

We have none in our DMA but sometimes can receive MeTV, when the tropo is right. Also have seen AntennaTV via good Tropo, from Buffalo, but that's over 160 miles away! At least Rochester is about 100 miles over open water.

#144 OFFLINE   Clearcreek

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Posted 06 September 2012 - 12:54 PM

That's why I went with DISH's VIP922/wMT2.It has 2 satellite tuners and 2 OTA tuners.It also has DISH's new HDDVR format(channel logo guide and Menu Tiles).But it's not a whole home system which I don't need so I went with a VIP211k in each of my 3 bedrooms.:)


I did not know that option was available. Now all I need is to wait for ESPNU in HD.




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