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Guest Message by DevFuse

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H20 Dies a slow death


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6 replies to this topic

#1 OFFLINE   NaperDan

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Posted 27 June 2009 - 07:24 AM

For about two months my H20 would randomly show "searching for satellite signal." A RBR would bring it back to reality. I then swapped it for another receiver in a cooler location. It lasted about three weeks before the first "searching...signal" returned. After about a week and a half it has finally passed away. :(

I called D* yesterday and the young lady said I would have to pay for another one, ($100) along with shipping ($20), or sign up for equipment protection for a year. :uglyhamme I hung up on her.

I called this AM, de-activated it, and got a free replacement. I still will have to pay for shipping and "funeral/burial" service for the old one. :)

Anybody else having the same symptoms? Be prepared.
D*tv'er since the beginning...

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#2 OFFLINE   litzdog911

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Posted 27 June 2009 - 09:09 AM

It might not be the Receiver. Do you have other HD Receivers or DVRs? Do they have the same problem? How are your satellite signal readings?

Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength".

Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):


Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 # # # # # # # #
9-16 # # # # # # # #
17-24 # # # # # # # #
25-32 # # # # # # # #

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º until 2009]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º©) [or 99º(a)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note, these can be very slow to appear]

Satellite transponders (14 total at 103º©) [or 103º(b)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 NA NA NA NA NA NA NA NA
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#3 OFFLINE   doctrsnoop

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Posted 28 June 2009 - 09:09 AM

h20-600 death is a known phenomena, subject to recall. The original ones ran extremely hot. So much so that it helped heat a cold basement guest room I kept it in. Revised ones have an ECO 2.0 sticker underneath.

5 - HR22-100 4 via regular ethernet, 1 via DECA, 2 HR21-700 networked via regular ethernet, HR21-100 networked via DECA, H25-500
R15-500 Inactive, H20-600 (ECO 2.0) inactive,D11 (Humax LD2060) inactive
Slimline 5 w/ SWM8 parallel w/ SWM16 w/DECA

#4 OFFLINE   RD in Fla

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Posted 28 June 2009 - 12:04 PM

Same problem here as the OP. A slow death and today it is gone. I tried it in two other locations in the house where there are functioning receivers. No luck. Got this one as a refurb for free through the customer loyalty program. Obviously the refurb that was done didn't work too well.

#5 OFFLINE   NaperDan

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Joined: Jun 08, 2009

Posted 28 June 2009 - 12:59 PM

It might not be the Receiver. Do you have other HD Receivers or DVRs? Do they have the same problem? How are your satellite signal readings?

Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength".

Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):


Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 # # # # # # # #
9-16 # # # # # # # #
17-24 # # # # # # # #
25-32 # # # # # # # #

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º until 2009]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º©) [or 99º(a)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note, these can be very slow to appear]

Satellite transponders (14 total at 103º©) [or 103º(b)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 NA NA NA NA NA NA NA NA


Sorry to quote the entire post, I'm being lazy. The unit's video output ceased, and all it would do after being unplugged for an hour was have the resolution lights on the front slowly cycle.
D*tv'er since the beginning...

#6 OFFLINE   litzdog911

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Joined: Jun 23, 2004

Posted 28 June 2009 - 02:07 PM

It's dead. Call DirecTV for a replacement.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#7 OFFLINE   NaperDan

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Posted 28 June 2009 - 02:44 PM

It's dead. Call DirecTV for a replacement.


Yeah. Even Directv agreed...:)
D*tv'er since the beginning...




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