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Guest Message by DevFuse

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Free Platinum HD?


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277 replies to this topic

#26 OFFLINE   hsweiss

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Posted 03 August 2009 - 09:59 AM

Just had this added to my account via on-line chat in less than 3 minutes. She also added 3 months of HBO and Showtime for free as well!

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#27 OFFLINE   ehb224

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Posted 03 August 2009 - 11:41 AM

Called CSR and it was done in less than five minutes. He did mention that it's something that existing customers did have to ask for though, that it doesn't just happen automatically.


Just what I suspected from my experience!:mad:
Digital Home Advantage America's Everything Pak with Locals and GoldHD with PlatinumHD (or whatever they call it now--names change, service stays the same!)
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#28 OFFLINE   MrC

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Posted 03 August 2009 - 02:08 PM

Couldn't get through via web chat. But called Dish and a CSR bumped us from the GoldHD to Platinum HD for no charge. We also were offered the 3 months free HBO package. We accepted, and I've scheduled a calendar event to cancel on Dec.Nov. 2nd if we decide not to keep it.

Thanks folks.

[corrected date: thanks coldsteel]

Edited by MrC, 03 August 2009 - 02:57 PM.

ViP 922 + ViP 722

#29 OFFLINE   coldsteel

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Posted 03 August 2009 - 02:52 PM

Couldn't get through via web chat. But called Dish and a CSR bumped us from the GoldHD to Platinum HD for no charge. We also were offered the 3 months free HBO package. We accepted, and I've scheduled a calendar event to cancel on Dec. 2nd if we decide not to keep it.


Don't you mean November 2nd?
DISH 625 dvr

The opinions posted on this site are my own and do not represent DISH Network's positions, strategies or opinions. Unless I decide to be bad or call out an idiot...

#30 OFFLINE   MrC

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Posted 03 August 2009 - 02:56 PM

Don't you mean November 2nd?


My calendar shows you are correct. Brain skip as I typed the message here. Thanks for checking.
ViP 922 + ViP 722

#31 OFFLINE   garcher

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Posted 03 August 2009 - 05:16 PM

Please tell me I'm confused. I just looked at my bill and I'm being charged for the America's Everything, Gold HD ($10) and Platinum HD ($10). I looked at their website and Platinum HD was still listed -- did it go away or not?

#32 OFFLINE   solmakou

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Posted 03 August 2009 - 05:27 PM

Please tell me I'm confused. I just looked at my bill and I'm being charged for the America's Everything, Gold HD ($10) and Platinum HD ($10). I looked at their website and Platinum HD was still listed -- did it go away or not?


You'll have to call dish and ask mate, or remove the plat/hd on the web and readd the hd, will cost $5 to downgrade on the web if i'm not mistaken.

#33 OFFLINE   bootman

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Posted 03 August 2009 - 07:27 PM

I have the Bronze HD service and had the channels added via chat for no charge.
Very quick service.

#34 OFFLINE   722921

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Posted 03 August 2009 - 08:50 PM

I guess this is not for turbo HD customers?
The chat said yes, but call the 800 number. The person I talked to could not make it happen without making my bill go up $15 min.
I've got turbo bronze BTW.
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
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#35 OFFLINE   47HO

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Posted 04 August 2009 - 09:01 AM

I just went thru the online chat and was told the free PlatinumHD offer is no longer available.

:confused:

#36 OFFLINE   l8er

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Posted 04 August 2009 - 09:37 AM

After I called Saturday, my "activity since last statement" changed to:
Posted Image
I'm guessing there are some problems in the way some people are explaining it to the CSR.

Basically, prior to August 1, 2009, subs paid a $10 HD fee (somewhere) in addition to a package fee. Prior to 8/1/09 I would have been charged an additional $10 fee for Platinum HD.

As of 8/1/09, the HD fee is apparently part of any HD programming pacakge, and Platinum HD is now included free with any other HD package. From the Dish Network website:
Posted Image

Edited by l8er, 13 August 2009 - 10:31 AM.

-GA

#37 OFFLINE   hsweiss

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Posted 04 August 2009 - 09:50 AM

I just went thru the online chat and was told the free PlatinumHD offer is no longer available.

:confused:


I didn't even have to ask for it... My "subject" in the chat registration was "Free Platinum HD" and when the chat lady came on, she said "Its done." It was that easy. I confirmed that the additional channels (and the free 3 months of HBO and SHO) show up on as subscribed channels in my guide. You might try again or try via the phone - tell them everyone else is getting it for free.

#38 OFFLINE   harsh

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Posted 04 August 2009 - 10:04 AM

what does platinum HD include? I have D-TV so I'm just curious.

Platinum HD is similar in concept to the HD Extra package from DIRECTV. It adds the following channels:

o BET Jazz HD
o Crime & Investigation HD
o Logo HD
o Fashion Television HD
o Mav TV HD
o MGM HD
o NBA HD
o NHL HD
o HDNet Movies
o Universal HD
o World Fishing Network HD

#39 OFFLINE   phrelin

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Posted 04 August 2009 - 10:39 AM

Hmmm. Well, I thought I'd look at the possibility of getting the PlatinumHD charge off my bill (I've had it since the "metal packages" came into being). The screen I now see on line is:

Posted Image

It's interesting as we're seeing confusion galore. The only turbo page I can find is here. But this is typical for Dish. Anyone have "THE MEMO" from the person in charge, or is there no person in charge.

"In a hundred years there'll be a whole new set of people."
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#40 OFFLINE   722921

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Posted 04 August 2009 - 10:40 AM

After I called Saturday, my "activity since last statement" changed to:
Posted Image
I'm guessing there are some problems in the way some people are explaining it to the CSR.

Basically, prior to August 1, 2009, subs paid a $10 HD enabling fee (somewhere) in addition to a package fee. Prior to 8/1/09 I would have been charged an additional $10 fee for Platinum HD.

As of 8/1/09, the HD enabling fee is apparently part of any HD programming pacakge, and Platinum HD is now included free with any other HD package. From the Dish Network website:
Posted Image


Any HD programming? Turbo HD?
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#41 OFFLINE   phrelin

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Posted 04 August 2009 - 11:12 AM

So I thought maybe I'd chat with an online CSR about my programming and bill. I went to the "chat" choices. Now I know it's been a couple of months since I've done this, but I got this unfamiliar screen:

Posted Image


To my knowledge, I don't have an "ACCOUNT PIN" separate from my online password. Does anyone know when this came about?

EDIT: Apparently you can just stick in some random numbers. I put in four.

Edited by phrelin, 04 August 2009 - 01:15 PM.

"In a hundred years there'll be a whole new set of people."
"Always poke the bears. They sleep too much for their own good."

"If you're good enough, they'll talk about you." - Tom Harmon
A GEEZER who remembers watching TV in 1951 and was an Echostar customer from 1988 to 2008, now a Dish Network customer.
My AV Setup
My Slingbox Pro HD Experience
My Blog: The Redwood Guardian


#42 OFFLINE   iamnotherbert

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Posted 04 August 2009 - 11:15 AM

Free or not, it's still $17/month to upgrade from my TurboHD Gold DVR service to Classic Gold HD DVR. No thank you.

#43 OFFLINE   phrelin

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Posted 04 August 2009 - 12:04 PM

This is just a great forum. I had the following online chat:

Please wait while we find a representative to assist you...
You have been connected to CSR.
CSR: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
CSR: Your patience is greatly appreciated.
CSR: Hello [me].
CSR: How are you doing?
ME: Fine. Did you get my question?
CSR: Glad to hear that.
CSR: Sure, I will be glad to assist you with that.
CSR: Platinum HD is free for the customers who add to their account for the firs time from 8/1/2009.
ME: Ok. I had just heard that some already with Plantinum had gotten the charge removed from their account.
CSR: I see that you have been with Dish Network for the last 9 years and 8 months with good payment history. We really appreciate your business with Dish.
CSR: I will go ahead and update your account.
CSR: I will go ahead and add the Platinum HD for free of cost to your account.
CSR: I have updated your account.
CSR: Your monthly bill is reduced by $10.
ME: Thank you.
CSR: Your new monthly rate will be $107.99 plus taxes. Your next bill will be slightly different than this rate because we charge from the date you make a change.
ME: I understand.
CSR: I see that you have a DVR receiver and that's one of the best receivers available.
CSR: You are all set. Have I handled everything to your satisfaction?
ME: I'm very satisfied.
CSR: I'm glad that we were able to assist you with your issue today [me}. Please remember that you can view and pay your bill, order PPV's and change your programming with your online account. I hope that you are as excited as we are about your continuing service with us and hope you enjoy the lowest all-digital programming in America! Thank you for chatting with Dish Network, and have a great day!
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window.

If this works, I've just saved $10 a month. I'll update when I see the activity on my account.

UPDATE: My account has been adjusted to reflect the change.

Edited by phrelin, 05 August 2009 - 10:59 AM.

"In a hundred years there'll be a whole new set of people."
"Always poke the bears. They sleep too much for their own good."

"If you're good enough, they'll talk about you." - Tom Harmon
A GEEZER who remembers watching TV in 1951 and was an Echostar customer from 1988 to 2008, now a Dish Network customer.
My AV Setup
My Slingbox Pro HD Experience
My Blog: The Redwood Guardian


#44 OFFLINE   722921

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Posted 04 August 2009 - 12:20 PM

Free or not, it's still $17/month to upgrade from my TurboHD Gold DVR service to Classic Gold HD DVR. No thank you.


So you were told that it's not free to TurboHD customers?
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#45 OFFLINE   coldsteel

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Posted 04 August 2009 - 12:41 PM

Turbo HD customers cannot get the Platinum at all now, unless they already had it.
DISH 625 dvr

The opinions posted on this site are my own and do not represent DISH Network's positions, strategies or opinions. Unless I decide to be bad or call out an idiot...

#46 OFFLINE   garcher

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Posted 04 August 2009 - 02:59 PM

So I tried the on-line chat and was given the line it is for new customers only. I guess I'll play CSR-roulette

Gary

#47 OFFLINE   garcher

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Posted 04 August 2009 - 03:06 PM

Well, the roulette worked -- not only did I get $10 off, they credited me for an additional 3 months of Showtime and HBO.

#48 OFFLINE   peano

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Posted 04 August 2009 - 04:05 PM

They are getting wise to this. Roulette failed here.

#49 OFFLINE   clyde sauls

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Posted 04 August 2009 - 05:26 PM

If you look at online at www. dishnetwork.com under hd programming. At the bottom of the page where it says free platinum there is a 3* small print says for new customers only. That is what I was told this morning also.

#50 OFFLINE   peano

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Posted 04 August 2009 - 05:48 PM

Yup. Tried again. New customers only. :mad:




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