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Guest Message by DevFuse

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Free Platinum HD?


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277 replies to this topic

#41 OFFLINE   phrelin

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Posted 04 August 2009 - 11:12 AM

So I thought maybe I'd chat with an online CSR about my programming and bill. I went to the "chat" choices. Now I know it's been a couple of months since I've done this, but I got this unfamiliar screen:

Posted Image


To my knowledge, I don't have an "ACCOUNT PIN" separate from my online password. Does anyone know when this came about?

EDIT: Apparently you can just stick in some random numbers. I put in four.

Edited by phrelin, 04 August 2009 - 01:15 PM.

"In a hundred years there'll be a whole new set of people."
"Always poke the bears. They sleep too much for their own good."

"If you're good enough, they'll talk about you." - Tom Harmon
A GEEZER who remembers watching TV in 1951 and was an Echostar customer from 1988 to 2008, now a Dish Network customer.
My AV Setup
My Slingbox Pro HD Experience
My Blog: The Redwood Guardian


...Ads Help To Support This SIte...

#42 OFFLINE   iamnotherbert

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Posted 04 August 2009 - 11:15 AM

Free or not, it's still $17/month to upgrade from my TurboHD Gold DVR service to Classic Gold HD DVR. No thank you.

#43 OFFLINE   phrelin

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Posted 04 August 2009 - 12:04 PM

This is just a great forum. I had the following online chat:

Please wait while we find a representative to assist you...
You have been connected to CSR.
CSR: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
CSR: Your patience is greatly appreciated.
CSR: Hello [me].
CSR: How are you doing?
ME: Fine. Did you get my question?
CSR: Glad to hear that.
CSR: Sure, I will be glad to assist you with that.
CSR: Platinum HD is free for the customers who add to their account for the firs time from 8/1/2009.
ME: Ok. I had just heard that some already with Plantinum had gotten the charge removed from their account.
CSR: I see that you have been with Dish Network for the last 9 years and 8 months with good payment history. We really appreciate your business with Dish.
CSR: I will go ahead and update your account.
CSR: I will go ahead and add the Platinum HD for free of cost to your account.
CSR: I have updated your account.
CSR: Your monthly bill is reduced by $10.
ME: Thank you.
CSR: Your new monthly rate will be $107.99 plus taxes. Your next bill will be slightly different than this rate because we charge from the date you make a change.
ME: I understand.
CSR: I see that you have a DVR receiver and that's one of the best receivers available.
CSR: You are all set. Have I handled everything to your satisfaction?
ME: I'm very satisfied.
CSR: I'm glad that we were able to assist you with your issue today [me}. Please remember that you can view and pay your bill, order PPV's and change your programming with your online account. I hope that you are as excited as we are about your continuing service with us and hope you enjoy the lowest all-digital programming in America! Thank you for chatting with Dish Network, and have a great day!
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window.

If this works, I've just saved $10 a month. I'll update when I see the activity on my account.

UPDATE: My account has been adjusted to reflect the change.

Edited by phrelin, 05 August 2009 - 10:59 AM.

"In a hundred years there'll be a whole new set of people."
"Always poke the bears. They sleep too much for their own good."

"If you're good enough, they'll talk about you." - Tom Harmon
A GEEZER who remembers watching TV in 1951 and was an Echostar customer from 1988 to 2008, now a Dish Network customer.
My AV Setup
My Slingbox Pro HD Experience
My Blog: The Redwood Guardian


#44 OFFLINE   722921

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Posted 04 August 2009 - 12:20 PM

Free or not, it's still $17/month to upgrade from my TurboHD Gold DVR service to Classic Gold HD DVR. No thank you.


So you were told that it's not free to TurboHD customers?
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
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#45 OFFLINE   coldsteel

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Posted 04 August 2009 - 12:41 PM

Turbo HD customers cannot get the Platinum at all now, unless they already had it.
DISH 625 dvr

The opinions posted on this site are my own and do not represent DISH Network's positions, strategies or opinions. Unless I decide to be bad or call out an idiot...

#46 OFFLINE   garcher

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Posted 04 August 2009 - 02:59 PM

So I tried the on-line chat and was given the line it is for new customers only. I guess I'll play CSR-roulette

Gary

#47 OFFLINE   garcher

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Posted 04 August 2009 - 03:06 PM

Well, the roulette worked -- not only did I get $10 off, they credited me for an additional 3 months of Showtime and HBO.

#48 OFFLINE   peano

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Posted 04 August 2009 - 04:05 PM

They are getting wise to this. Roulette failed here.

#49 OFFLINE   clyde sauls

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Posted 04 August 2009 - 05:26 PM

If you look at online at www. dishnetwork.com under hd programming. At the bottom of the page where it says free platinum there is a 3* small print says for new customers only. That is what I was told this morning also.

#50 OFFLINE   peano

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Posted 04 August 2009 - 05:48 PM

Yup. Tried again. New customers only. :mad:

#51 OFFLINE   ehb224

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Posted 04 August 2009 - 06:02 PM

That is new, it was not on the website over the weekend!
Digital Home Advantage America's Everything Pak with Locals and GoldHD with PlatinumHD (or whatever they call it now--names change, service stays the same!)
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#52 OFFLINE   722921

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Posted 04 August 2009 - 06:39 PM

More of that 'on the fly' marketing...
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#53 OFFLINE   rickaren

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Posted 04 August 2009 - 07:32 PM

My Post from another Site:

Yes I too was successful today in getting my present DISH package reduced $10 per month since I was paying for Gold HD and Platinum HD using the "On-Line Chat". Was very confusing since at first they said they would remove my Platinum Package per my request. Finally I have a new package called HD Gold & Platinum for $10. On my new bill just checked "On-Line it states only HD & Platinum.

I attempted to do this earlier today and listed my name with the "On-Line Chat" but they said they could not perform my request since the Account was in my Wife's name! Anyway make sure you sign in using the account holders name if it is not yours. In my second (Wife's) request I was able to add my name to the account also for the future.

They also wanted to update my DISH but don't think they know it has already been up-dated. They backed off on that, but did save me $10 per month.
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#54 OFFLINE   Halr

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Posted 04 August 2009 - 08:00 PM

Just added it to my Bronze package. Not often that something gets added.. Pretty happy about that. Glad to be back with DISH after a 3 year hiatus with Direct.

BTY, added through chat, took less then 5 minutes.:D
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#55 OFFLINE   pbrown

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Posted 04 August 2009 - 08:26 PM

Just did the upgrade via chat here. Same as a previous poster, had it done based on the subject of the chat before I could even ask the question!
pbrown
Now I have D*!

#56 OFFLINE   dennispap

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Posted 04 August 2009 - 10:03 PM

If they tell you that it is for new customers only, paste this into the chat. Tell them you are looking at their website and No where on there does it show "for new customers"

http://www.dishnetwo...aspx?pack=AT100

The platinum graphic is on the leftside

#57 OFFLINE   coldsteel

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Posted 05 August 2009 - 07:07 AM

If they tell you that it is for new customers only, paste this into the chat. Tell them you are looking at their website and No where on there does it show "for new customers"

http://www.dishnetwo...aspx?pack=AT100

The platinum graphic is on the leftside


Sorry, Dennis.

http://www.dishnetwo...hd/default.aspx

Bottom of the graphic, bullet #3.
DISH 625 dvr

The opinions posted on this site are my own and do not represent DISH Network's positions, strategies or opinions. Unless I decide to be bad or call out an idiot...

#58 OFFLINE   722921

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Posted 05 August 2009 - 08:37 AM

Okay, so if converted from turbohd bronze to bronze/100 with hd, I would get all the bronze hd plus the platinum hd channels?
And this would increase my bill by how much?
Is it really worth it?
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#59 OFFLINE   coldsteel

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Posted 05 August 2009 - 08:41 AM

Okay, so if converted from turbohd bronze to bronze/100 with hd, I would get all the bronze hd plus the platinum hd channels?
And this would increase my bill by how much?
Is it really worth it?


$10 more, and you gain all the SD feeds and the missing 4 HD channels also.
DISH 625 dvr

The opinions posted on this site are my own and do not represent DISH Network's positions, strategies or opinions. Unless I decide to be bad or call out an idiot...

#60 OFFLINE   willc

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Posted 05 August 2009 - 09:11 AM

If you look at online at www. dishnetwork.com under hd programming. At the bottom of the page where it says free platinum there is a 3* small print says for new customers only. That is what I was told this morning also.


They didn't update all the pages.

http://www.dishnetwo...aspx?pack=AT100

And thus they should honor what they are advertising on their website. I can smell a lawsuit brewing if they don't honor what they advertise.




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