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D11/D12 0x1191/0x1192/0x1194 Issues/Discussion

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22 replies to this topic

#1 OFFLINE   Stuart Sweet

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Posted 20 August 2009 - 12:25 PM

Systems in this software version:
0x1191: D11-100 • D12-100 D12-500
0x1192: D11-500
0x1194: D12-500
National release began 8/20/09.

Release notes: http://www.dbstalk.c...ad.php?t=163381


Please post your full model number (e.g. D11-300) as this thread will be used for multiple models.

We ask that you keep polite and focused within this thread, and post as much detail as possible.

Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants.

All off-topic posts will be deleted.

Edited by Stuart Sweet, 23 September 2009 - 10:07 AM.

Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

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#2 OFFLINE   dorfd1

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Posted 20 August 2009 - 02:35 PM

what do you mean by closed captioning stability?

#3 OFFLINE   JACH

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Posted 20 August 2009 - 04:28 PM

Dorfd1, didn't you say in another thread you got 0x1192 on a D11-500? According to the first post here by Stuart, 0x1192 is for the D12-500. Really want to verify this because I have 2 D12-500s that got 0x1191 about 2 weeks ago and it's causing a big problem, so I'd be glad to see a software update for my D12-500s. I've posted the problem here:

dbstalk
.com/showthread.php?t=163242

*I don't have enough posts to post URLs so I improvised*

#4 OFFLINE   dorfd1

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Posted 20 August 2009 - 07:46 PM

Dorfd1, didn't you say in another thread you got 0x1192 on a D11-500? According to the first post here by Stuart, 0x1192 is for the D12-500. Really want to verify this because I have 2 D12-500s that got 0x1191 about 2 weeks ago and it's causing a big problem, so I'd be glad to see a software update for my D12-500s. I've posted the problem here:

dbstalk
.com/showthread.php?t=163242


*I don't have enough posts to post URLs so I improvised*


here is an image
Posted Image

is clearly says 0x1192 the model is d11-500

I have no issues with 1192.

Edited by dorfd1, 20 August 2009 - 07:52 PM.


#5 OFFLINE   JACH

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Posted 20 August 2009 - 08:00 PM

is clearly says 0x1192 the model is d11-500

I have no issues with 1192.


Thank you, dorfd1.

So Stuart, could you please double check the info you posted? Are my D12-500s going to get 0x1192?

#6 ONLINE   texasbrit

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Posted 20 August 2009 - 08:39 PM

I believe the D12s get 1191 not 1192. At least, that's what is in the download stream tonight.

#7 ONLINE   texasbrit

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Posted 20 August 2009 - 08:42 PM

I am posting the link to this thread http://www.dbstalk.c...d=1#post2189346 for completeness since it concerns an issue with the latest software , although maybe one of the mods would like to merge the threads.

#8 OFFLINE   JACH

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Posted 20 August 2009 - 08:45 PM

I believe the D12s get 1191 not 1192. At least, that's what is in the download stream tonight.


Right. Looks like Stuart corrected the info above. Guess I'll repost my problem here.

#9 OFFLINE   dorfd1

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Posted 21 August 2009 - 06:19 AM

why did the d11-500 get 1192 and not f12-500. I thought the d11 was 1 version behined the d12

#10 ONLINE   texasbrit

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Posted 21 August 2009 - 06:58 AM

why did the d11-500 get 1192 and not f12-500. I thought the d11 was 1 version behined the d12

That's not how it works. If there is the smallest difference between the software that has been release-tested for the d11 and that for the D12 then they will have different release numbers, that's a standard approach to software release management. The functionality of the two releases is probably identical.

#11 OFFLINE   Stuart Sweet

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Posted 21 August 2009 - 07:01 AM

Texasbrit is right. The two versions are exactly the same from a customer perspective.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#12 OFFLINE   cheapsk8

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Posted 21 August 2009 - 02:08 PM

so national release began 08/20 I assume then those of us that received it 08/10 were beta testing it.

#13 OFFLINE   cheapsk8

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Posted 21 August 2009 - 04:18 PM

ok I have been home this afternoon. I have had to reset the Receiver while watching it 10 times in the past 2 1/2 hours + on 1 of the D12-500's. and yes I have the 0x1191 software and have had since 08/10/2009 at 2:13am. Do not know if this helps but on the other D12 does not loose the channels at the same time. Below are the times, just tossing it out there in case it helps, but it is getting quite fustrating

2:21 PM CT
3:06 PM CT
3:22 PM CT
3:44 PM CT
4:05 PM CT
4:24 PM CT
4:36 PM CT
4:41 PM CT
5:04 PM CT
5:08 PM CT

oh yea and I had to reset it when it was turned on so technically that makes 11 times

I have posted this on this forum as well as Direct forum

#14 OFFLINE   JACH

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Posted 21 August 2009 - 05:09 PM

If I'm reading a certain Firmware Watcher correctly, 0x1191 is still being rolled out to the D12s. If Directv is already aware of the wrong channel problem, why are they still rolling out the bad software? Couldn't they give back the previous software until they have a fix?

Edited by JACH, 21 August 2009 - 05:10 PM.
corrected software version #


#15 ONLINE   texasbrit

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Posted 21 August 2009 - 08:19 PM

If I'm reading a certain Firmware Watcher correctly, 0x1191 is still being rolled out to the D12s. If Directv is already aware of the wrong channel problem, why are they still rolling out the bad software? Couldn't they give back the previous software until they have a fix?

Actually they can't do that. Your receiver will only download software if it has a LATER release number than the one it is running. They would have to create a new release of the old software but with a release number higher than x1191. My guess is that they would only do that if they can't find what is wrong with 0x1191 within a reasonable time.

#16 OFFLINE   cheapsk8

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Posted 22 August 2009 - 12:19 AM

ok I have been home this afternoon. I have had to reset the Receiver while watching it 10 times in the past 2 1/2 hours + on 1 of the D12-500's. and yes I have the 0x1191 software and have had since 08/10/2009 at 2:13am. Do not know if this helps but on the other D12 does not loose the channels at the same time. Below are the times, just tossing it out there in case it helps, but it is getting quite fustrating

2:21 PM CT
3:06 PM CT
3:22 PM CT
3:44 PM CT
4:05 PM CT
4:24 PM CT
4:36 PM CT
4:41 PM CT
5:04 PM CT
5:08 PM CT

oh yea and I had to reset it when it was turned on so technically that makes 11 times

I have posted this on this forum as well as Direct forum


left earlier and returned about 9:30 had to reset when turned on and only had to rest once in past 4 hours. So it is better than earlier.

#17 OFFLINE   JACH

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Posted 22 August 2009 - 05:21 AM

Looks like it's just random. One of my D12s was actually problem-free for 3 days straight!! During these 3 problem-free days, that D12 was installed at one of my HR21's location. I took that D12 back to it's original location late friday afternoon, and by that evening, the problem was back.

I'd hate to think that this indicates something wrong on my end. NO, I won't have that. I'm still putting the blame squarely on software 0x1191 :P

#18 OFFLINE   doctrsnoop

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Posted 24 August 2009 - 12:13 PM

My Humax LD2060 which I believe has the D11-500 (but could be 300) now will turn itself back on within 10-15 seconds of shutting it off with either the center button or the right off button of the remote. This happened to before when 1192 was a CE (and I reported it then too) and I had to roll it back. I have tried multiple restarts and a couple of re-downloads of the firmware and the only thing that seems to get it to stay off (besides, of course, unplugging it) is to get to the menu to switch custom guide list and turn it off on that screen. Strange.
I realize this issue is likely unique to the Humax unit, but there must be somebody else besides me who has one.

5 - HR22-100 4 via regular ethernet, 1 via DECA, 2 HR21-700 networked via regular ethernet, HR21-100 networked via DECA, H25-500
R15-500 Inactive, H20-600 (ECO 2.0) inactive,D11 (Humax LD2060) inactive
Slimline 5 w/ SWM8 parallel w/ SWM16 w/DECA

#19 OFFLINE   cheapsk8

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Posted 24 August 2009 - 05:46 PM

Well we are still having the issue has anyone heard any follow up from Direct. Last I heard for another poster on Direct's site, they confirmed there appeared to be a glitch and engineering was looking into it and hoped to have a correction within the week. I have tried several times this afternoon to call and keep getting a busy signal. Will try later tonight.

#20 ONLINE   texasbrit

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Posted 24 August 2009 - 10:09 PM

Well we are still having the issue has anyone heard any follow up from Direct. Last I heard for another poster on Direct's site, they confirmed there appeared to be a glitch and engineering was looking into it and hoped to have a correction within the week. I have tried several times this afternoon to call and keep getting a busy signal. Will try later tonight.


As I posted on the DirecTV tech forum, I doubt the CSR had any real idea when a fix would be available for this, and I am pretty sure Engineering hadn't come up with an estimate. Within a week was VERY unlikely.
You can call but I doubt you will get any more info. When there is a new release you will get it automatically.




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