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Guest Message by DevFuse

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Poor DirecTV customer "service" in action


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43 replies to this topic

#41 OFFLINE   Shades228

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Posted 25 September 2009 - 07:30 PM

The reason for this was because you can't have 2 orders open at the same time. There's no reason to send two techs out to one house when they should be able to resolve everything. Since one order got canceled and the SC was automatically canceled the representative could have asked if he was aware the SC was canceled. The problem is it could look like a SC was ordered and then he decided to do an upgrade instead. So in this scenario the representative missed something that could have avoided the issue of the installation.

The AM 21 I still stand on the grounds that you should never purchase something without doing sufficient research. I'm stopped from buying my audio stuff twice now because I've found out something else that means I want a different receiver. Once I am 100% sure of what I'm buying I'll pull the trigger.

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#42 OFFLINE   gpday

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Posted 29 September 2009 - 07:16 AM

Anyone who stands up for Directv has a problem. That company is nothing but a bunch of thieves.Maybe if all the people would stand up to them they would change their ways.

#43 OFFLINE   The Merg

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Posted 29 September 2009 - 07:38 AM

Anyone who stands up for Directv has a problem. That company is nothing but a bunch of thieves.Maybe if all the people would stand up to them they would change their ways.


:welcome_s to DBSTalk gpday.

If you have something to say, please say it in a constructive way. Throwing insults out doesn't do anything. If you had a bad experience with DirecTV, I'm sorry for that. Maybe you can share it with us so that others will not have to go through the same problem, we can help you rectify it, or others can see a solution for their problem using what you did to resolve yours.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#44 OFFLINE   SParker

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Posted 29 September 2009 - 09:21 AM

I've heard in the past that when you send receivers back to make sure you save the FedEx/UPS tracking numbers as well just in case.




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