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Guest Message by DevFuse

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Comcast beats satellite?


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32 replies to this topic

#1 OFFLINE   jfalkingham

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Posted 24 September 2009 - 08:53 AM

ah, the joys of Google's AdSense.

Attached Thumbnails

  • dbscomcast.gif

Ok - yes, I'm with Comcast because of price.

DIRECTV I'm coming back, but I need TiVo. Family got addicted again after 2.5years on Comcast with TiVo premiere & HD xl.

...Ads Help To Support This SIte...

#2 OFFLINE   Clemsole

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Posted 24 September 2009 - 09:05 AM

Do you believe everything you read.

#3 OFFLINE   bobnielsen

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Posted 24 September 2009 - 09:36 AM

Do you believe everything you read.


I suspect the point related to where you read it :D

#4 OFFLINE   jfalkingham

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Posted 24 September 2009 - 09:37 AM

Do you believe everything you read.


I think the point is how you need to be careful with Google's AdSense, its all in the setup.
Ok - yes, I'm with Comcast because of price.

DIRECTV I'm coming back, but I need TiVo. Family got addicted again after 2.5years on Comcast with TiVo premiere & HD xl.

#5 OFFLINE   trainman

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Posted 24 September 2009 - 10:18 AM

Well, it can be hard to get everything in to 40+70 characters, so let me help them out:

Comcast Beats Satellite (in Picture Outages, Clueless CSRs, and Poor Picture Quality)
See the difference yourself and switch (to satellite) today.


My job actually is writing and editing ads such as this -- not for Google, but for a company whose name ends with an exclamation point.
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#6 OFFLINE   roadrunner1782

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Posted 24 September 2009 - 10:20 AM

Do you believe everything you read.


I know I sure don't!:D

#7 OFFLINE   BattleScott

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Posted 24 September 2009 - 10:23 AM

I'm confused. What is the point of the thread?
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#8 OFFLINE   Nick

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Posted 24 September 2009 - 10:38 AM

"Comcast beats satellite"

I sub to Comcast and Dish. In my opinion, from a marketing standpoint, the Comcast ad placement on satellite-interest board(s) makes a lot of sense. Based on what I understand from reading online DBS boards over the years, not every sat sub is delighted with their respective provider; additionally it is apparent to me that D* subs are far less satisfied than E*'s.

YMMV :whatdidid

When the time comes that Comcast franchises dump their analog tiers and double their HD offerings from present numbers, they will give satellite a real run.

To my knowledge & personal experience, Comcast has the:

- most subscribers
- best HD picture quality
- nicest CSRs
- best, most responsive tech support*
- best-functioning, bug-free HD DVRs
- quickest, slickest VoD with the most "free" offerings

*I called C* early one morning recently -- the tech showed up before noon - the same day!

Edited by Nick, 24 September 2009 - 10:50 AM.

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#9 OFFLINE   JoeTheDragon

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Posted 24 September 2009 - 12:56 PM

"Comcast beats satellite"

When the time comes that Comcast franchises dump their analog tiers and double their HD offerings from present numbers, they will give satellite a real run.

To my knowledge & personal experience, Comcast has the:


- best HD picture quality

- best-functioning, bug-free HD DVRs
[/SIZE]

I don't think so comcast uses over compressed mpeg 2 and high cost small dvrs they just now moveing to 250-320gb hd in them.

comcast also costs a lot more comcast digital preferred cost just about the same as direct tv hd dvr but comes no hd or dvr that costs $15-$20 /m per box more. also in some areas you need the sports pack to get speed, fox movie channel and a few others.

#10 OFFLINE   Shades228

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Posted 24 September 2009 - 01:10 PM

"Comcast beats satellite"

I sub to Comcast and Dish. In my opinion, from a marketing standpoint, the Comcast ad placement on satellite-interest board(s) makes a lot of sense. Based on what I understand from reading online DBS boards over the years, not every sat sub is delighted with their respective provider; additionally it is apparent to me that D* subs are far less satisfied than E*'s.

YMMV :whatdidid

When the time comes that Comcast franchises dump their analog tiers and double their HD offerings from present numbers, they will give satellite a real run.

To my knowledge & personal experience, Comcast has the:

- most subscribers
- best HD picture quality
- nicest CSRs
- best, most responsive tech support*
- best-functioning, bug-free HD DVRs
- quickest, slickest VoD with the most "free" offerings

*I called C* early one morning recently -- the tech showed up before noon - the same day!


Sorry to burst the bubble of customer satisfaction but check out real customer satisfaction awards and then I might look at Dish's sub growth the last 6 quarters. Numbers seem to go against your opinion.

#11 OFFLINE   Justin23

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Posted 24 September 2009 - 01:28 PM

"Comcast beats satellite"
it is apparent to me that D* subs are far less satisfied than E*'s.]


How is it then that D* has ranked higher than E* & Cable in Customer Satisification the last 8 or so years in a row?

J

#12 OFFLINE   mx6bfast

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Posted 24 September 2009 - 01:39 PM

What's D* and E* gonna do? File an injunction to have the ad removed? It's about as vague as you can get.
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#13 OFFLINE   jfalkingham

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Posted 24 September 2009 - 01:40 PM

I'm confused. What is the point of the thread?


:sure:

Perhaps to better setup adsense to not display ads from comcast.com on a satellite board?
Ok - yes, I'm with Comcast because of price.

DIRECTV I'm coming back, but I need TiVo. Family got addicted again after 2.5years on Comcast with TiVo premiere & HD xl.

#14 OFFLINE   mx6bfast

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Posted 24 September 2009 - 01:40 PM

I'm confused. What is the point of the thread?

It mentions D* and Comcast together, so it has to be posted about.
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#15 OFFLINE   jfalkingham

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Posted 24 September 2009 - 01:42 PM

How is it then that D* has ranked higher than E* & Cable in Customer Satisification the last 8 or so years in a row?

J


They did and they may still be rated higher, but as of late it has been abysmal, just my experiences and opinion, but it is a far cry from how it was years ago, even 2 years ago.
Ok - yes, I'm with Comcast because of price.

DIRECTV I'm coming back, but I need TiVo. Family got addicted again after 2.5years on Comcast with TiVo premiere & HD xl.

#16 OFFLINE   jfalkingham

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Posted 24 September 2009 - 01:47 PM

"Comcast beats satellite"

I sub to Comcast and Dish. In my opinion, from a marketing standpoint, the Comcast ad placement on satellite-interest board(s) makes a lot of sense.


It does make sense, however if I were running such board, I would block that site URL. You can't catch 'em all, but Comcast is an obvious one, especially if you have members that are mostly sat customers and a good deal donate to be a member. That said, the click through does add to the adsense account balance.
Ok - yes, I'm with Comcast because of price.

DIRECTV I'm coming back, but I need TiVo. Family got addicted again after 2.5years on Comcast with TiVo premiere & HD xl.

#17 OFFLINE   wildbill129

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Posted 24 September 2009 - 01:56 PM

How is it then that D* has ranked higher than E* & Cable in Customer Satisification the last 8 or so years in a row?

J


Sorry, you are wrong there. For 2008, JD Power ranked AT&T U-verse number one. DirecTV averaged 6 or 7 depending on the market. You can read the press release here:

http://www.jdpower.c...aspx?ID=2008204

The ratings are here:

http://www.jdpower.c...ce-ratings/west

#18 OFFLINE   Nick

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Posted 24 September 2009 - 02:21 PM

Sorry to burst the bubble of customer satisfaction but check out real customer satisfaction awards and then I might look at Dish's sub growth the last 6 quarters. Numbers seem to go against your opinion.

You're (not your) not bursting any bubble -- I have no bubble, no illusions about the MCVP business. My opinions are, as I said previously, based on my own "knowledge & personal experience".

On the subject of changing providers, I wouldn't even consider switching to D*, what with all their problems, renowned glitches (brrriippp!) and interminable updates. When all is said and done, all I want to do is watch tv. I don't need to make a hobby (or a career) out of it.

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#19 OFFLINE   Justin23

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Posted 24 September 2009 - 02:42 PM

Sorry, you are wrong there. For 2008, JD Power ranked AT&T U-verse number one. DirecTV averaged 6 or 7 depending on the market. You can read the press release here:

http://www.jdpower.c...aspx?ID=2008204

The ratings are here:

http://www.jdpower.c...ce-ratings/west


Averaged 6 or 7? What are you looking at? I clicked on your links and saw D* in the top 3 for all areas of the nation?

This is the one I was looking at...http://www.theacsi.o... & Satellite TV


J

#20 OFFLINE   wildbill129

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Posted 24 September 2009 - 04:59 PM

Averaged 6 or 7? What are you looking at? I clicked on your links and saw D* in the top 3 for all areas of the nation?

This is the one I was looking at...http://www.theacsi.o... & Satellite TV


J


I was looking at customer service. In the west they are 6th. In others they are higher, but not number one, not even in overall satisfaction. DirecTV used to get the JD Power award every year. Not anymore......I bet the numbers really slip at the end of this year.

I had not heard of the index you linked to. I wonder how the different surveys are conducted and why one is so different from the other (JD Power vs ACSI). You site does have an interesting summary relating the increase in customer service being related to partnerships with other service providers:

Cable/Satellite TV
Viewer satisfaction among subscribers to cable and satellite television declined 2% to 63. Even though there has been improvement among some, it seems difficult to move the ACSI needle much for the industry as a whole. DirecTV appears to be different. It has greatly extended its lead over DISH Network. Just two years ago the two were tied at 67, but now DirecTV stands atop the category, up 4% to 71. DISH fell for a third straight year - down 2% to an historical low of 64.

Because satellite TV companies partner with telecommunications companies in order to offer additional service packages, such as voice and Internet, it is likely that the partner companies have an effect on the satisfaction their customers. DirecTV’s voice partner Verizon is the ACSI leader in its industry, while DISH Network’s partner Sprint Nextel is at the opposite side of the scale. As is typically the case, the health of a company’s customer relationship is reflected in stock price movements. DirecTV’s share price has fallen 19% over the past twelve months, about half the market average. DISH has dropped 61% over the same period.

Among cable TV providers, Cox Communications leads for a sixth straight year and reaches an all-time high with an ACSI score of 66. But Comcast, the largest US cable company in the country, has made an even bigger leap, up 9% to 59. Over the past year, Comcast has used a novel approach in customer communications. The company monitors customer feedback on blogs and via the social networking site Twitter in order to identify disgruntled customers and address customer dissatisfaction on a one-to-one basis. Charter Communications has moved in the opposite direction, down 6% to an ACSI score of 51, a record low for any company in the 15-year history of ACSI measurement. Its stock has been delisted and is trading around a nickel.

Edited by wildbill129, 24 September 2009 - 05:24 PM.





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