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Guest Message by DevFuse

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Current deals


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227 replies to this topic

#21 OFFLINE   arlinv

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Posted 26 February 2010 - 08:15 AM

I have four XM radios (three cars and one in house) and it maddens me to read on multiple forums that you have to fight to get a reasonable price. I maddens me even more that the folks we call are not even in this country and don't understand half of what I'm saying.

I wish XM would just settle on a reasonable fee for everyone....if they want everyone on $5 a month/radio, then they should just do that instead of shunting everyone who threatens "cancel" to the cancellation department to get that fee. I also wish that more of the CS reps were located in the U.S. simply so we can understand one another.

/rant


I have two XM, as well as a new vehicle with Sirius. Called a couple of weeks ago to set up my account after the trial period with Sirius. Asked to merge my accounts so that I could get a better rate on the extra radios. When they explained that they still can't merge accounts, I asked what I had to do to get a better rate for the XM. Of course they said to call XM. I just did and, although I had to wait and wait and wait, when I finally spoke to retention they immediately offered $77 per radio for a year. I asked if that was all inclusive, and was told it didn't include taxes or the Royalty fees. Without much prompting they gave it to me for $77 with everything. Both reps I spoke with were in the US.

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#22 OFFLINE   sobal

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Posted 28 February 2010 - 10:24 AM

If you call to cancel, also be prepared for them to NOT offer a deal. I called to cancel a radio I haven't listened to for a few months (I have another) and they made absolutely no effort to keep my radio at a better deal. They just canceled it and that was it.

#23 OFFLINE   bixler

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Posted 28 February 2010 - 02:59 PM

If you call to cancel, also be prepared for them to NOT offer a deal. I called to cancel a radio I haven't listened to for a few months (I have another) and they made absolutely no effort to keep my radio at a better deal. They just canceled it and that was it.


Did you ask for a better deal? This almost happened to me but I asked for the 5mths/$20 deal and retention gave it to me. If you don't ask for it they aren't just going to offer it to you.
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#24 OFFLINE   thart

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Posted 02 March 2010 - 08:11 PM

Called today and got the $77/year (before taxes and fees) deal on the 4 radios on my account. Was not a problem.
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#25 OFFLINE   turnbjr

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Posted 03 March 2010 - 12:44 PM

Thanks for the heads-up.

I got it for $77 thanks to you guys.

#26 OFFLINE   redhot

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Posted 19 December 2011 - 12:07 PM

Okay..........my main radio 1 year deal is up. I last paid $84? last time. I called today, back to back deal are no longer accepted. New rate would be $151.80 for a year. I have 2 other radios I am paying $25.00 for 5 months each, which is okay. Are there any other deal out there for a 1 year, main radio rate?
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#27 OFFLINE   gjrhine

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Posted 20 December 2011 - 01:47 PM

Did you speak with the Retention Dept.?
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#28 OFFLINE   MrBill64

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Posted 21 December 2011 - 07:14 AM

When you call just say "cancel" at every prompt. Then when a live person answers ask if there is any way to reduce the cost of renewing your subscription. See what they offer and even bring up the $84/yr deal that you got last year if they don't offer that. Weigh your options and decide what you want to do. I am willing to bet your $84 deal will be offered as well as a few other choices.

#29 OFFLINE   gjrhine

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Posted 21 December 2011 - 07:31 AM

They seem to be taking a harder line lately. I cancelled one radio and the emails are now up to offers of $5 per for 5 months.
Gary

#30 OFFLINE   wxguy

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Posted 22 December 2011 - 12:21 PM

I was just given a deactivated radio. I called to ask about one of the offers talked about in this topic. No Joy. Full price sub was all the CSR would do. It is a cute little doorstop, though.

Guess I'll wait and see if they offer me a deal down the road.

#31 OFFLINE   cpdretired

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Posted 26 December 2011 - 09:02 AM

My daughter paid for one year in advance using her credit card. XM did send a 3 month bill after the year was up. She did not want XM as there were no deals available. The XM service remained on. One day a collection company calls. They want three months payment even though her year was up. She did pay for the three months to avoid a blemish on her credit.

Here is my question. Once your years payment for service is over shouldn't XM turn off the service. The service is off at this time. I told her to call XM and demand a charge credit for the 3 months that she didn't request.

#32 OFFLINE   Davenlr

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Posted 26 December 2011 - 09:06 AM

Depends on the original contract agreement, if it autorenews or not. If it does, then she would be responsible for calling them to cancel before the first year was up.

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#33 OFFLINE   gjrhine

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Posted 26 December 2011 - 03:08 PM

Never give this company a credit card number unless it is a one time number. I always pay by check.
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#34 OFFLINE   Garry L

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Posted 28 December 2011 - 09:40 AM

Just got same deal as last year for my two radios. Both for $157.18.

#35 OFFLINE   Garry L

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Posted 28 December 2011 - 01:31 PM

I should have mentioned $77 per Sirius radio + fees - refunds for prepaying a week early.

#36 OFFLINE   wxguy

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Posted 28 December 2011 - 08:54 PM

The deactivated radio I got is now on the air. CSR said no problem reactivating it under my new account. 6 mo for $25 was the offer. :) Have no idea why they wouldn't do that deal the first time I called. My daughter says they operate under the same mode as phone companies, so that could explain why their way of doing business is frustrating sometime.

#37 OFFLINE   gjrhine

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Posted 29 December 2011 - 06:08 AM

No so good deal after 6 months though.
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#38 OFFLINE   Paul Secic

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Posted 29 December 2011 - 12:47 PM

I know Sirius better have some kind of deal going for renewals. I paid $183 for 18 months now they want $186 for 12. I might cancel if I can't find anything better. I don't feel like paying for the Stern contract.


Stern still there huh? I was going buy a XM receiver to get liberal radio. I hate Stern.

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#39 OFFLINE   gjrhine

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Posted 29 December 2011 - 12:54 PM

Stern still there huh? I was going buy a XM receiver to get liberal radio. I hate Stern.


You quoted a post > 2 years old so who knows?
Gary

#40 OFFLINE   ffdoug

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Posted 12 January 2012 - 09:45 AM

Getting tired every year trying to figure out how they bill. I renewed this past Aug 2011 for 1 year. I renewed 4 radios. Did the usual, but the number I had that would be to a USA office put me into a third world country. They had no deals to offer me, so told them I wanted to cancel which finally got me to the USA retentions dept. They gave me $77 for each radio for the year, I had to play their game by saying XM is too expensive I would cancel if it wasn't for the lower coast offered, and I giver xm permission to charge my card. Had to do this four times. After this was done I get my invoice in the mail which shows a cheaper balance due to some "credits" on my account. NOw jump to Dec 2011, 2 of radios switches to family and friends programming, my primary radio goes to premier (best of sirius) the other radio stays the same (regular programming) See a charge on my card for $38 x2. Make this long story short, After 1 hour on phone and being disconnected they say someting about those radios were 6 months subscription. I called back few days later (USA office), explained my situation. all radios renewed in aug for 1 year why did these radios renew for 6 months. they couldn't not answer that clueless. This is what they did, credit my account for the $76 charge, and took the two radios and renewed them for one year from 1/10/11, no extra charge. I should of took the lifetime when it was offered!




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