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227 replies to this topic

#76 OFFLINE   jblaze50

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Posted 29 April 2012 - 05:26 PM

My 2nd radio was up for renewal at the end of april , I called and they gave me a year for $ 70.00 which is for premier. This is the fifth year in row they hav e given me at least 1/2 off. My wife's primary radio was given 1/2 off premier in dec '11 . I just ask what they can do for me so I won't cancel. I have been with XM since they came aboard .

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#77 OFFLINE   TempeDuck

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Posted 30 April 2012 - 07:18 PM

I'm having problems getting a deal that was offered to me.

I originally had Sirius in my car but it broke down and I didn't use it for ~3 years. Just got the car fixed up again and called to see what they could do for me. I was offered something around $6-$8 a month for a year, can't remember exactly. At the time I wasn't sure what my plans were for the radio so I didn't take it. Asked if I called back later if I can get the same deal. The rep assured me that I could. I then called in about a week later to take the offer. This rep said I needed to have something in the mail giving me this offer. I said no, and I would like to speak to a manager. The rep then said let me try again, came back and said she can give it to me about the same price but I would have to pay for the entire year.

How can I get the original offer? I'm not going to pay $90 for radio in my car, it is a cash flow issue.

Thanks

#78 OFFLINE   gjrhine

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Posted 01 May 2012 - 04:49 AM

Well you could sue and the judge would say you got that on paper?
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#79 OFFLINE   mrsatellite2345

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Posted 03 May 2012 - 02:08 PM

I was also offered a renewal for $25 for 6 mons
But I'm still holding out for the life time membership again

#80 OFFLINE   xman350

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Posted 05 May 2012 - 01:10 PM

I was also offered a renewal for $25 for 6 mons
But I'm still holding out for the life time membership again


$25 is a good deal, I just renewed a couple weeks ago and they only gave me $45 for 6 months. Still better than full price.

#81 OFFLINE   xman350

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Posted 05 May 2012 - 01:49 PM

The $45 deal I got was for an XM radio.

#82 OFFLINE   gjrhine

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Posted 05 May 2012 - 02:01 PM

Still better than full price.


Well that comes next. Unless you cancel service of course.
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#83 OFFLINE   TBlazer07

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Posted 16 May 2012 - 09:37 PM

Just renewed today (XM) for my wife's car. Mine comes up in August. For the 4th year in a row I got the (almost) 1/2 price deal $95 including 7% sales tax and the BS "royalty" fee for 1yr. My recent sub expires today, my existing CC was closed so they can't auto-charge me almost $200 if I was a day late because once they have your money you're pretty much SOL.

Same thing I say every year to them (and it's the truth): "Your service isn't worth $200 to me since my wife barely puts 3000 miles a year on the car, please cancel my account unless you can give me the same deal I got last year." Always works. I have 2 cars and 2 separate accounts and both have always gotten the "almost 1/2 price" deal.

#84 OFFLINE   mwg47x

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Posted 19 May 2012 - 09:21 AM

Well, my trial expires on June 2nd. I just got off the phone with them and they wouldn't do anything for me to keep me as a customer. The rep insisted I had to pay full price. Told her it wasn't worth that to me and she said she couldn't give me a price break at all. I said "bye-bye".
See ya Sirius...

#85 OFFLINE   gjrhine

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Posted 19 May 2012 - 07:24 PM

They are all over the map lately but you'll get an offer in the mail and email. You can also get multi year months free offers on the web site.
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#86 OFFLINE   John79605

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Posted 23 May 2012 - 04:05 PM

My "$77/yr" sub runs out tomorrow. With fee and tax it totaled $90.04 last year. I called and asked for the same $77 rate and the CSR said the best she could do was $86. I accepted it and that turned out to be the final charge. My account details show she adjusted off an amount equal to the fee and tax. I can live with that.

Edited by John79605, 24 May 2012 - 03:27 PM.


#87 OFFLINE   Athlon646464

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Posted 29 May 2012 - 11:40 AM

Well, my trial expires on June 2nd. I just got off the phone with them and they wouldn't do anything for me to keep me as a customer. The rep insisted I had to pay full price. Told her it wasn't worth that to me and she said she couldn't give me a price break at all. I said "bye-bye".
See ya Sirius...


I let mine expire on my new car on May 18th. At the time of this post, however, they have not shut it off. :)

I registered at their web site when I first got the car, and the many emails and many many snail mails to me have seen more and more aggressive offers. Today's deal was 'To Come Back' to SiriusXM for 6 months for $25. I guess they think I've been shut off....

I've read it's not a good idea to give this company your credit card info, so I'm not going to renew online by using the link in the email. Instead, I plan to call them when my radio actually goes 'silent' and ask for the email offer.

1 HR34-700, 1 C31-700, 1 C41W-100, 1 WVBR0-01, 1 HR24-500

Original install on Apr. 20, 2008 - C41W & WVB self installed on Dec. 27, 2014 - HR34 & C31 installed on Aug. 24, 2013 - HR24 installed on July 23, 2010

Press any key to continue, or any other key to cancel.


#88 OFFLINE   mwg47x

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Posted 29 May 2012 - 03:40 PM

I've read it's not a good idea to give this company your credit card info, so I'm not going to renew online by using the link in the email.


Yeah, from what I've read, I would never give them a CC number. Especially a debit card.
Have them invoice you and write them a check.
If I ever get an offer I'm willing to accept, that is what I'm going to do.

#89 OFFLINE   MikeW

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Posted 29 May 2012 - 03:52 PM

My "$77/yr" sub runs out tomorrow. With fee and tax it totaled $90.04 last year. I called and asked for the same $77 rate and the CSR said the best she could do was $86. I accepted it and that turned out to be the final charge. My account details show she adjusted off an amount equal to the fee and tax. I can live with that.


So your final charge was $4 less than last year, or is it 86 plus fees?

#90 OFFLINE   John79605

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Posted 29 May 2012 - 06:23 PM

I paid $4 less than last year. The $86 posted with about $8 of royalty fee and $6 sales tax then there was a $14 credit. It's even labeled Half Off Offer or something like that.

#91 OFFLINE   onebadmofo

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Posted 30 May 2012 - 11:08 PM

Let me tell you guys something, definately do not give them a CC number. Anyway, my sub expired last April. I DELETED my card off the website specifically so they could not renew. Long story short, come end of May it's still working and active. So I call them to let them know, hey, you guys forgot to turn in off on April 21(kind of the whole reason WHY I deleted my card-so they would turn it off and not renew!) They then tell me they were about to send my account to COLLECTIONS for non-payment!! I was like WTF??? They never sent me anything about renewing/continuing service. Long story short, they charged me for the extra month. They then said we'll give you 5 months for 25 bucks which I agreed to. I told them that's about what it's worth to me now that my commute changed to 9 miles roundtrip to work and back. At the 4 month mark, I called and cancelled early. Had I forgot to cancel, they were gonna charge me full price for another year....I'd go back for 77 bucks but they have yet to offer me any deal shockingly....so I'll keep on using Pandora I guess...either way, careful with your CC and these guys!
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#92 OFFLINE   gjrhine

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Posted 31 May 2012 - 05:09 AM

Maybe change CC to a bogus number?
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#93 OFFLINE   Athlon646464

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Posted 31 May 2012 - 05:59 AM

Maybe change CC to a bogus number?

What's the difference? He actually deleted his card and they sent it to collections because he continued to use the service.

1 HR34-700, 1 C31-700, 1 C41W-100, 1 WVBR0-01, 1 HR24-500

Original install on Apr. 20, 2008 - C41W & WVB self installed on Dec. 27, 2014 - HR34 & C31 installed on Aug. 24, 2013 - HR24 installed on July 23, 2010

Press any key to continue, or any other key to cancel.


#94 OFFLINE   gjrhine

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Posted 31 May 2012 - 06:16 AM

What's the difference? He actually deleted his card and they sent it to collections because he continued to use the service.


He deleted his card but Sirius did not and tried to charge it. If they try to charge a bogus number they are likely to ask for a good one and then you know you have not been canceled. What does continuing to use the service have to do with it?
Gary

#95 OFFLINE   Athlon646464

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Posted 31 May 2012 - 06:27 AM

He deleted his card but Sirius did not and tried to charge it. If they try to charge a bogus number they are likely to ask for a good one and then you know you have not been canceled. What does continuing to use the service have to do with it?


If Sirius did not delete his card as you say, then they could have charged it. That is not what happened.

The reason they billed him is that he was continuing to use the service, from Sirius's point of view. He did not cancel. He just removed his method of payment.

That is why it is wise to have them bill you, as well as mark your calendar to contact them when it is time to cancel/renew if you decide to do so. My guess is, however, that if they have to bill you then they will also send you a few reminders that your service is about to expire.

Your idea to enter a bogus cc number would not yield a different outcome than deleting the cc information. That was my point. If anything, it would give them a little more power in a dispute.

1 HR34-700, 1 C31-700, 1 C41W-100, 1 WVBR0-01, 1 HR24-500

Original install on Apr. 20, 2008 - C41W & WVB self installed on Dec. 27, 2014 - HR34 & C31 installed on Aug. 24, 2013 - HR24 installed on July 23, 2010

Press any key to continue, or any other key to cancel.


#96 OFFLINE   gjrhine

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Posted 31 May 2012 - 06:41 AM

The reason they billed him is that he was continuing to use the service


How did Sirius know that?
Gary

#97 OFFLINE   Athlon646464

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Posted 31 May 2012 - 06:46 AM

How did Sirius know that?


As I said - from Sirius's point of view - he did not cancel.

All he did was remove any way for them to bill him.

1 HR34-700, 1 C31-700, 1 C41W-100, 1 WVBR0-01, 1 HR24-500

Original install on Apr. 20, 2008 - C41W & WVB self installed on Dec. 27, 2014 - HR34 & C31 installed on Aug. 24, 2013 - HR24 installed on July 23, 2010

Press any key to continue, or any other key to cancel.


#98 OFFLINE   gjrhine

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Posted 31 May 2012 - 07:36 AM

Using and paying a collection agency for collection for a service that was implicitly canceled and can not be shown as used seems like shaky legal ground at best and CC chargeback fees plus bad PR at worst. It would be interesting to hear from someone who either did nothing or had an attorney send a letter.
Gary

#99 OFFLINE   n-spring

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Posted 31 May 2012 - 08:18 AM

After reading through the latest posts in this thread, I called Listener Care, had them remove my credit card from my account, and had them verify that the account was set to NOT auto-renew. My service is set to expire on 9/11/12, so I will keep a close eye on things as the date approaches.
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#100 OFFLINE   Nick

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Posted 31 May 2012 - 02:26 PM

Maybe change CC to a bogus number?

That's a bad idea. Giving a "bogus" card number could be considered attempted fraud and, if reported, could adversly affect your credit score or worse.

Also, simply removing a credit card number from an account does not necessarily constitute cancellation of that account.

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