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Current deals


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227 replies to this topic

#176 OFFLINE   CincyJen

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Posted 15 January 2013 - 08:04 PM

Thanks for this, zkc16!

Just renewed myself. I got stuck in a 10 minute loop, but right after that reached a CR. Told him I wanted to cancel my two radios (XM Select), he asked me why, I told him that the $317.00+ yearly rate for both radios was too high.

He immediately said he could offer me the same package at $90.00 + $7.99 for one year per radio if I renewed both radios. Last year's offer was $86.00 +$7.28 I probably could have asked for more but was surprised it really hadn't gone up that much, so I agreed and asked him to invoice me, instead of giving him my credit card numbers. He said no problem. I logged on to SiriusXM after hanging up, saw my new invoice of $195.98, used my credit card and clicked "one time payment" and that was that. My billing method is still listed as "invoice" and no credit card number has been saved in my profile.

It really did seem easier this year than last. And always ask to be invoiced so you don't get stuck in the auto-renewal loop. Can't you change that after the fact in your profile, anyway?

Thanks again for posting your experience!

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#177 OFFLINE   vfr781rider

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Posted 25 January 2013 - 09:42 AM

So, I've been playing the game for 3 years and have no qualms about calling every 5 or 6 months to get the current deal. The most they've ever let me lapse was a week before they called me back and that was only once.

I currently subscribe to Pandora and am thinking about changing that to the Sirius/XM online package when it expires. Is there a standard 'deal' for 6'ish months of radio + online? What's the best deal y'all have received lately?

Thanks.

#178 OFFLINE   Mickstix

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Posted 30 January 2013 - 04:37 AM

I called yesterday, after getting my "new" bill for nearly $450.00 for 2 accounts.. (Sirius Sportster and Vehicle's XM Sirius/Premium) and told them I had to cancel due to cost.. Immediately got the 86$ deal for the Sportster and was offered the 107$ deal for the XM/Premium.. Had already decided to drop the vehicle sub since we don't use it but once a month or so anyway.. They tried the 29$/6 month but I said sorry, Im not trying to negotiate, we really just want to cancel due to not using the truck enough.. She said how bout 2 months for free? I said, well I can afford that I suppose.. :lol: Very nice girl on the phone, but still getting ridiculous for satellite radio fees.. Even 86$/Year is becoming a little much.. I'd really like to know the stats on customers who pay the full price year after year? I mean $450 for 2 radios?? Yikees..

#179 OFFLINE   winman97

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Posted 30 January 2013 - 08:16 AM

Seems like pricing is all over the place. I just renewed on 3 Sirrius radios. One is a built in on a Jeep. That was free for so many months. I called to have it connected to my account with the other 2 radios and they wanted to extend the jeep service for 6 months for $30, so I said OK. Now that 6 months is over and I did combine the Jeep onto the account with the other 2, for a total of 3 radios on one account. Now I have 3 different prices for the 3 radios. $115 for the jeep, $175 for the primary radio and around $145 in the second.
Once these contract near expiration I will try my negotiating skills to get a better deal. So 3 radios for about $450 / year. I might also say that all 3 billing dates occur at different months of the year so the big billing hit is not all due at the same time. Anybody got any ideas on how to get a better combined deal?

#180 OFFLINE   winman97

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Posted 30 January 2013 - 08:38 AM

"Starting tomorrow -- and running through Nov. 27 -- Sirius will be turning on all inactive radios. Listeners won't have access to all of the platform's content, but 60 stations of sports, news, talk, entertainment, and commercial-free music should give them a good taste of what they're missing out on."


After reading this post I pulled a sportster radio out of a box where it had been stored inactive for 3 years. I connected the antenna and to my surprise all channels are active. I've been running it for several days and it's still going. Anybody got info on how long will this "inactive" deal be running? Today is 60 days past the Nov 27 date given

#181 OFFLINE   redhot

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Posted 30 January 2013 - 08:48 AM

XM has a free listening event going on from Jan. 30-Feb.12. It includes 60 select channels. Any inactive radio will work.
HR24-100.....Vizio 47" Apps
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HR24-100.....Vizio 32"

#182 OFFLINE   gjrhine

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Posted 30 January 2013 - 08:57 AM

Seems like pricing is all over the place. I just renewed on 3 Sirrius radios. One is a built in on a Jeep. That was free for so many months. I called to have it connected to my account with the other 2 radios and they wanted to extend the jeep service for 6 months for $30, so I said OK. Now that 6 months is over and I did combine the Jeep onto the account with the other 2, for a total of 3 radios on one account. Now I have 3 different prices for the 3 radios. $115 for the jeep, $175 for the primary radio and around $145 in the second.
Once these contract near expiration I will try my negotiating skills to get a better deal. So 3 radios for about $450 / year. I might also say that all 3 billing dates occur at different months of the year so the big billing hit is not all due at the same time. Anybody got any ideas on how to get a better combined deal?


Say "cancel everything" at the end of the sub and you will get offers.
Gary

#183 OFFLINE   sobal

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Posted 10 March 2013 - 03:29 PM

I called to renew my two radios this week. One of my radios I only use at work so I was willing to cancel it if I had to pay the full price. I told the CSR I was calling to cancel a radio and renew another. She said she would see what she could do to make me keep both radios, and would look at my account to see what renewal deal I got last year. She saw I got the half price rate of $77 per radio, but that this year the half price rate was $86. I didn't really say anything, and then she offered to take an additional $9 off per radio to get me the $77 rate again.

I used to call to renew at home, but that usually got me an overseas operator due to the late hour here in Arizona. The last two years I've called during the work day and got an operator in the U.S. who was willing to work with me to keep my business.

#184 OFFLINE   Old_School

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Posted 16 March 2013 - 11:22 AM

My subscription ended on 3-3 so i called in on 3-2 to cancel because we have 6 radios, money is tight and each of the 6 where not used alot.

with explaining it to the rep she right away offered the $29 for 6 months deal. I explained to her that she was offering a great deal but in my current situation i could not afford to pay till 4-3. she said that would be fine that she could bill me and everything would be fine till then..

Yesterday i get a voicemail "this is SiriusXM, we are calling because there is a past due balance on the account (was the invoiced bill from 13 days ago). Your services will be suspended in 24-48 hours if this is not resolved.

so i called in (again) and told the new rep what happend when i called to cancel in the first place.. she told me that she could not do anything but take my CC info and resolve the bill. so i asked for a supervisor...

so i repeated again the events from the first rep staying as nice as possible (getting frustrated) and the supervisor comes back and says that she can see where i first called in, i will be cut off 3-16, and if i don't pay the balance by 3-29 ill loose the promo and have to pay $15 per radio to re activate on top on the cost for a new subscription:eek2: she also says that she is sooo sorry for the wrong info from the first rep.. i ask her if there is anything she can do to keep it active till 4-3 nd she say no..

now they are going to cut off a customer after a bill was generated 13 days ago? a customer who has paid for 6 radios since 2005... so i told her just to cancel them all now and send me a bill for the time used till now.. she replies with "ill be happy to assist you with that"....

excellent customer service right?

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#185 OFFLINE   gjrhine

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Posted 16 March 2013 - 11:34 AM

When you change something you always have to follow up with this company whether it is call back or check your status online.
Gary

#186 OFFLINE   James Long

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Posted 16 March 2013 - 12:22 PM

I'm surprised that the first CSR said that you would not need to pay until April ... SiriusXM is a pay in advance business. There is little they will do without you giving them money first. (They may give you something for free which will never require payment, but the stuff they want payment for they want payment for immediately.)

The good news is now that you have cancelled you will start getting winback offers. So by the time the money comes in April you'll likely have an offer that you can accept to reactivate your radios (if you choose to do so).

#187 OFFLINE   hoophead

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Posted 08 April 2013 - 06:48 PM

Finished a free 3mo trial in mid march.
Today got first mail and offered Select package for $25 for 6mo

Would take Premier package for $25/6mo....will call soon and get back to you here.
EDIT: Was offered Premier package for $34.95/6mos - passed

Edited by hoophead, 09 April 2013 - 09:16 PM.
accuracy

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#188 OFFLINE   vfr781rider

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Posted 10 April 2013 - 07:32 AM

5 months for $25 is what I got yesterday.

#189 OFFLINE   hoophead

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Posted 10 April 2013 - 08:00 AM

SELECT or the PREMIER PKG?
AT250 with ViP 722 via HDMI to 47" LG in living room and 27" JVC in exercise room. ViP 722 via HDMI to 42" Panny in master bedroom and 27" Philips in another bedroom

#190 OFFLINE   vfr781rider

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Posted 11 April 2013 - 04:53 PM

SELECT or the PREMIER PKG?


Select

#191 OFFLINE   Islandguy43

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Posted 13 April 2013 - 10:56 AM

5 months for $25 is what I got yesterday.


Thats the same deal I got for the 4 time on the 4th. of the month.
Just give me the Sabres and Yankees in HD.

#192 OFFLINE   trh

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Posted 13 April 2013 - 11:15 AM

They just mailed me an offer for $20 for 5 months.

#193 OFFLINE   hoophead

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Posted 13 April 2013 - 01:05 PM

Has anyone called or been offered some kind of deal for the PREMIER package?
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#194 OFFLINE   Bobwhite

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Posted 16 April 2013 - 06:54 AM

13 minutes on the phone and got $98.75 for one year, with a billed invoice. Not great, but I was at work, so I had to get off the phone. The pricing was all over the place. I may call back when I get this invoice and see if I can shave another $10 off if I have some time:)



#195 OFFLINE   innuss

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Posted 01 May 2013 - 06:14 PM

Just called 866-635-2349, said cancel & then talked to a friendly rep & got XM Premier Family Friendly for $101.78 total.  3rd year in a row.  Asked about internet but they didn't budge. 



#196 OFFLINE   Rocko62580

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Posted 01 May 2013 - 06:42 PM

Hey guys. I am reaching out for some help as a new subscriber. I feel as though I don't have much leverage to negotiate so I am hoping someone here can help. I am looking to renew my subscription for my new car which I purchased in January. The trial period expired today. I called in to see what kind of offers I could get and the lady in India said there are no offers at this time. How would you all recommend I work the situation so I can renew?

 

Thanks!



#197 OFFLINE   gjrhine

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Posted 02 May 2013 - 04:46 AM

Cancel.  The offers will come within hours, days.


Gary

#198 OFFLINE   Rocko62580

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Posted 02 May 2013 - 05:48 AM

Cancel.  The offers will come within hours, days.

Thanks. I don't currently have a subscription as my trial period has expired. Are you saying I should sign up for a month then cancel?



#199 OFFLINE   gjrhine

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Posted 02 May 2013 - 06:09 AM

You are considered a subscriber during the trial.  Show no interest in continuing and the deals will be forthcoming through mail, phone, email, etc.  Believe it.  lol 


Gary

#200 OFFLINE   Rocko62580

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Posted 02 May 2013 - 12:35 PM

Thanks you all. Just signed up for 6 months for $29.99. I used a prepaid account number as I don't want them to have my real cc on file. Hope that is ok.






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