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DIRECTV HD DVR is Slowwwwwwwwww


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296 replies to this topic

#276 ONLINE   hdtvfan0001

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Posted 02 November 2009 - 03:33 PM

Then why has it never done this prior to this version? And why is it caching every time and not just once. And then... why is it happening with LIST?

And you cannot tell me that everyones system SLOWER than this in 34c that they are raving about how fast this is.

Not too mention, why did it get faster for 1 day after a RBR only to go slow again. Cache issue shouldn't cause that, unless they really screwed up how the system creates/uses the cache in the latest release

The programming in 0368 in comparison to the previous verison 034c is likely significantly different, with perhaps a new approach taken to speed up the performance of the HD DVR overall.

0368 was also a rapid-replacement version, designed to get the main hiccups resolved from 34c.....so one woudl expect it to be a stepping stone to a final improvement to the issues you reference. The idea was to get this out first as a stable base version with fewer issues, and then move on.
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#277 OFFLINE   christo76

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Posted 02 November 2009 - 03:39 PM

The programming in 0368 in comparison to the previous verison 034c is likely significantly different, with perhaps a new approach taken to speed up the performance of the HD DVR overall.

0368 was also a rapid-replacement version, designed to get the main hiccups resolved from 34c.....so one woudl expect it to be a stepping stone to a final improvement to the issues you reference. The idea was to get this out first as a stable base version with fewer issues, and then move on.


I realized this was a quick release, but I still don't buy the fact that the speed with which my guide comes up, is 'How it works now'.

If so then that would have been what people said right off. Instead I have been told that it should be like that the first time you press guide, then it should come up fast each subsequent time. Mine does not. I do hope the next version is out quick and fixes it, or I suppose I could hop back into the CE pool and see if the next version there fixes it.

But the way it is right now, is unacceptable, and having to RBR 1-2 times a day would be just as unacceptable.
Now that we have DLB, I have nothing unique I want to put here.

#278 ONLINE   hdtvfan0001

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Posted 02 November 2009 - 03:48 PM

I realized this was a quick release, but I still don't buy the fact that the speed with which my guide comes up, is 'How it works now'.

If so then that would have been what people said right off. Instead I have been told that it should be like that the first time you press guide, then it should come up fast each subsequent time. Mine does not. I do hope the next version is out quick and fixes it, or I suppose I could hop back into the CE pool and see if the next version there fixes it.

Most folks have indicated it is much faster, based on the knowledge that it takes a few seconds to pull up the guide data in a cache. It does come up in about 1-2 seconds less the second consecutive time you access the guide - but keep in mind the guide data is subject to change....so yes....it has to be reloaded each time....like it nor not. Maybe it will be changed in a future release.

But the way it is right now, is unacceptable, and having to RBR 1-2 times a day would be just as unacceptable.

Reboots should not be necessary....agree....not acceptable.

Have you run the diagnostics on the unit at all?

Perhaps something else in your setup/environment is at work to cause that....because it simply should not happen as you correctly stated.

In another thread....forgot which one....earlier today, another poster indicated they were getting reboots, and learned there was a faulty cable connector to the unit - not to say that's the source of your issues....but simply to point out alot of things can cause rogue behavior of equipment.
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#279 OFFLINE   Richierich

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Posted 02 November 2009 - 04:02 PM

Christo76, how much available Recording Capacity do you have left? Some DVRs get extremely slow due to a Full Database which I also believe is not efficiently structured and cause sluggishness when it nears Full Capacity especially with eSATA External Drives.

#280 OFFLINE   sigma1914

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Posted 02 November 2009 - 04:09 PM

I just tested guide bring up speed...2 seconds. I wonder why christo's is 6 seconds? My unit hasn't been reset since Friday at 1:30pm (power outage).
If you stop responding to them or put them on ignore, then eventually they'll go away.

#281 OFFLINE   David MacLeod

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Posted 02 November 2009 - 04:15 PM

I was wondering about available drive space also, or drive configuration.
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#282 OFFLINE   christo76

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Posted 02 November 2009 - 04:19 PM

OK.. just RBRd and again, it is faster, for how long who knows. It does seem still slightly slower to bring up the guide than it used to be (used to be instant) but now I think its at the level HDTVfan claims everyone has it at.
It does exit instantly, which is nice.

To help clarify how long of a delay I was talking about, I will use some actual statement that were being spoken on TV at the time...

With delay, Peter Gammans on ESPN managed to say this entire statement between the time I pressed Guide and it coming on screen... "Cuz, ya know, I think everyone expects Cliffs Lee is gonna come out and throw another gem."

After the RBR he gets this statement out between pressing Guide and seeing guide...
"I think so because..."
Actually it came up during 'because'

If it stayed like this I could deal with it. But with the long delay I question if it got the signal, but if I press it again it will come up with the category guide style, and once thats up, there is another delay before it goes back to the time listing.
Now that we have DLB, I have nothing unique I want to put here.

#283 OFFLINE   christo76

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Posted 02 November 2009 - 04:23 PM

Drive is 50% free.

I have a laptop cooling fan sits on top of the HR20 and runs constantly to keep the temp down (currently reads 113 deg). Though I did that trying to fix the constant statc-like drops I got recording from OTA, and they are now back since the fall season started up again.
Now that we have DLB, I have nothing unique I want to put here.

#284 OFFLINE   Doug Brott

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Posted 02 November 2009 - 04:25 PM

Then why has it never done this prior to this version? And why is it caching every time and not just once. And then... why is it happening with LIST?

And you cannot tell me that everyones system SLOWER than this in 34c that they are raving about how fast this is.

Not too mention, why did it get faster for 1 day after a RBR only to go slow again. Cache issue shouldn't cause that, unless they really screwed up how the system creates/uses the cache in the latest release


As far as caching, remember that time moves forward, so the "current" GUIDE information won't be current after the next 1-30 minutes.
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#285 OFFLINE   Doug Brott

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Posted 02 November 2009 - 04:28 PM

OK.. just RBRd and again, it is faster, for how long who knows. It does seem still slightly slower to bring up the guide than it used to be (used to be instant) but now I think its at the level HDTVfan claims everyone has it at.
It does exit instantly, which is nice.


This sounds like the way it's supposed to be and what most people are enjoying .. When you were seeing the delay before, what channel where you tuned to? It sounds like you were on ESPN, I wonder if the the ScoreGuide functionality might have been affecting this somehow.

Still, the usability after display should have been significantly better than before.
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#286 OFFLINE   christo76

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Posted 02 November 2009 - 04:30 PM

As far as caching, remember that time moves forward, so the "current" GUIDE information won't be current after the next 1-30 minutes.


Yes, but it is erasing the entire cache and rebuilding it or just adding on the new info and erasing expired info.

Either way, its moot,because the delay is gone after an RBR, meaning it can't be cache driven. and if/when the delay returns it indicates some other issue caused by the update. (I can safely say that because the problem appeared the first time I used the system after the update)
Now that we have DLB, I have nothing unique I want to put here.

#287 OFFLINE   christo76

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Posted 02 November 2009 - 04:31 PM

This sounds like the way it's supposed to be and what most people are enjoying .. When you were seeing the delay before, what channel where you tuned to? It sounds like you were on ESPN, I wonder if the the ScoreGuide functionality might have been affecting this somehow.

Still, the usability after display should have been significantly better than before.


Channel didn't matter. I could be on OTA, Mpeg4, Mpeg2, VOD
Now that we have DLB, I have nothing unique I want to put here.

#288 OFFLINE   christo76

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Posted 02 November 2009 - 04:33 PM

When the delay comes back I will try to take a video of it and try to post it here to demonstrate, though I don't think that will help anymore than the Peter Gammons statements.
Now that we have DLB, I have nothing unique I want to put here.

#289 OFFLINE   David MacLeod

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Posted 02 November 2009 - 04:38 PM

I may have missed it, how old is this unit?
it may be dieing and the new software attributes have brought it out into the open.
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#290 OFFLINE   Richierich

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Posted 02 November 2009 - 04:46 PM

I know that twice my TiVo unit experienced sluggishness and was very slow and then the hard drive died due to bad sectors that it kept taking time to take out of service and replace with optional good sectors. That takes alot of time as far as a PC is concerned so you could have a dying hard drive.

And Yes when I would RBR it, it would speed up for a short period of time and then slow down again and stutter and pixellate, etc.

How OLD is that unit??? What model DVR is it?

#291 OFFLINE   hadji

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Posted 02 November 2009 - 04:49 PM

No more clicking hard drive chatter and significantly quicker guide and search. Now if D will just leave things B.

#292 OFFLINE   christo76

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Posted 02 November 2009 - 04:51 PM

I may have missed it, how old is this unit?
it may be dieing and the new software attributes have brought it out into the open.


About as old as an HR20 can be, Aug/Sep '06. Original software 0xAC.

I don't think its the hardware dying, but if it is, then I think I will be done with Directv. Not gonna pay out for a new HDDVR if they killed this one. I'd rather upgrade my video card and get another OTA tuner for the PC and just deal with recording OTA.
Now that we have DLB, I have nothing unique I want to put here.

#293 OFFLINE   Stuart Sweet

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Posted 02 November 2009 - 05:22 PM

If you do need a new DVR, I'm sure they'll send you one for minimal cost if you extend your commitment.
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#294 OFFLINE   Mark L

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Posted 15 November 2009 - 07:50 PM

Ok,

To be fair, after all the continuous complaining from myself, I will finally give Kudos to the DirecTV engineering dept for a job well done with the latest firmware.

My speeds are now tolerable and it's a total 180 from the previous firmware that was put out.

So thanks to you DirecTV, I'm now a happier person.

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9 receivers: (2) HR20-700s *1 Owned, (1) HR24-500 *Owned, (1) HR24-200, (1) HR24-100 (1) HR22-100, (1) HR23-700, (1) H21-700, (1) H24-100


#295 OFFLINE   Sim-X

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Posted 17 November 2009 - 07:03 PM

I know where your coming from - my roommate chucked the remote across the room the other day. He was just trying to enter in a channel number and it kept laggin out. My moto comcast box ran better than these. Why doesn't dtv put some decent hardware in these things? I would pay double for a fast box and my roommate prob triple. Throw a corei7 in there with a solid state drive.

#296 OFFLINE   harsh

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Posted 18 November 2009 - 12:26 AM

Throw a corei7 in there with a solid state drive.

While this was the standard Pee Cee mentality prior to the advent of gaming cards with much more power than similarly priced CPUs, that processor alone would probably not be up to the tasks (decoding, decrypting, CG, overlay) and it would cost hundreds of dollars more than what they're using.

Doing stuff in software takes quite a bit more horsepower than doing it in hardware and nobody's going to sit still for a DVR that consumes many dozens of watts of power when in standby.

#297 OFFLINE   Sim-X

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Posted 19 November 2009 - 10:18 AM

While this was the standard Pee Cee mentality prior to the advent of gaming cards with much more power than similarly priced CPUs, that processor alone would probably not be up to the tasks (decoding, decrypting, CG, overlay) and it would cost hundreds of dollars more than what they're using.

Doing stuff in software takes quite a bit more horsepower than doing it in hardware and nobody's going to sit still for a DVR that consumes many dozens of watts of power when in standby.

So what kinda hardware would u need in there 2 make it fly?




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